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Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Why is Firefox 34.0 freezing?

Kuphostiwe

After Firefox updated to 34.0, it suddenly started freezing up at inopportune times. Not always at the same point, nor at the same web site. I tried Google Chrome on the same sites Firefox would freeze and Chrome worked perfectly as did Internet Explorer 11. I also noted that it would only scroll part way then freeze, then scroll a bit more then freeze, so badly I could not view the page at http://www.dailymail.co.uk/news/article-2875544/How-escape-Alcatraz-Researchers-reveal-1962-escapees-presumed-dead-freedom.html. I tried this same page on Chrome and it worked perfectly. I did not have this problem prior to the latest update. Please also note that Firefox 34.0 may work fine for a day or so then start the freezing again. I tried Safe mode and could not get the freeze problem to duplicate. But like I said, sometimes it works fine then others not. I will try to remember to run Problem Step Recorder the next time it starts freezing. I also installed Troubleshooter as per below. I just tried the above page link and recorded it with Problem Step Recorder. It froze up loading but then started working again. Previously, it would show a Not Repsonding message in the top bar of Firefox. It did not this time.

After Firefox updated to 34.0, it suddenly started freezing up at inopportune times. Not always at the same point, nor at the same web site. I tried Google Chrome on the same sites Firefox would freeze and Chrome worked perfectly as did Internet Explorer 11. I also noted that it would only scroll part way then freeze, then scroll a bit more then freeze, so badly I could not view the page at http://www.dailymail.co.uk/news/article-2875544/How-escape-Alcatraz-Researchers-reveal-1962-escapees-presumed-dead-freedom.html. I tried this same page on Chrome and it worked perfectly. I did not have this problem prior to the latest update. Please also note that Firefox 34.0 may work fine for a day or so then start the freezing again. I tried Safe mode and could not get the freeze problem to duplicate. But like I said, sometimes it works fine then others not. I will try to remember to run Problem Step Recorder the next time it starts freezing. I also installed Troubleshooter as per below. I just tried the above page link and recorded it with Problem Step Recorder. It froze up loading but then started working again. Previously, it would show a Not Repsonding message in the top bar of Firefox. It did not this time.

Isisombululo esikhethiwe

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers, click it and select Submit.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.


Separate Issue; Your System Details shows;

Installed Plug-ins

Adobe PDF Plug-In For Firefox and Netscape 10.1.13 Adobe PDF Plug-In For Firefox and Netscape

Having more than one version of a program may cause issues.

Funda le mpendulo ngokuhambisana nalesi sihloko 0

Eminye Imininingwane Yohlelo

Fakela amapulagi

  • Adobe PDF Plug-In For Firefox and Netscape 10.1.13
  • Adobe PDF Plug-In For Firefox and Netscape
  • DivX Web Player version 3.1.0.13
  • DivX VOD Helper Plug-in
  • GEPlugin
  • Google Update
  • Intel web components updater - Installs and updates the Intel web components
  • Intel web components for Intel® Identity Protection Technology
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Next Generation Java Plug-in 10.71.2 for Mozilla browsers
  • NPWLPG
  • Picasa plugin
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • RealDownloader Plugin
  • RealJukebox Netscape Plugin
  • RealNetworks(tm) RealDownloader Chrome Background Extension Plug-In
  • RealNetworks(tm) RealDownloader HTML5VideoShim Plug-In
  • RealNetworks(tm) RealDownloader PepperFlashVideoShim Plug-In
  • RealNetworks(tm) RealPlayer Chrome Background Extension Plug-In
  • RealPlayer Download Plugin
  • 12.0.1.647
  • RealPlayer(tm) LiveConnect-Enabled Plug-In
  • RealPlayer(tm) HTML5VideoShim Plug-In
  • Shockwave Flash 16.0 r0
  • 5.1.31211.0
  • VLC media player Web Plugin 2.1.3
  • Windows Activation Technologies Plugin for Mozilla
  • Yahoo Application State Plugin version 1.0.0.7

Isisebenziso

  • Firefox 34.0
  • Umsebenzisi oyi-ejenti: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:34.0) Gecko/20100101 Firefox/34.0
  • I-URL Yokweseka: https://support.mozilla.org/1/firefox/34.0/WINNT/en-US/

Izandiso

  • Adblock Plus 2.6.6 ({d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d})
  • Adobe Acrobat - Create PDF 1.2 (web2pdfextension@web2pdf.adobedotcom)
  • Easy Youtube Video Downloader Express 7.37 ({b9acf540-acba-11e1-8ccb-001fd0e08bd4})
  • Flashblock 1.5.18 ({3d7eb24f-2740-49df-8937-200b1cc08f8a})
  • FoxyProxy Basic 3.4.1 (foxyproxy-basic@eric.h.jung)
  • Ghostery 5.4.1 (firefox@ghostery.com)
  • MD5 Reborned Hasher 0.9.0 (md5rehasher@phoneixs.es)
  • MP4 Downloader 1.3.3 (mp4downloader@jeff.net)
  • ReloadEvery 28.0.2 ({888d99e7-e8b5-46a3-851e-1ec45da1e644})
  • RoboForm Toolbar for Firefox 7.9.11.5 ({22119944-ED35-4ab1-910B-E619EA06A115})
  • Troubleshooter 1.1a (troubleshooter@mozilla.org)
  • WOT 20131118 ({a0d7ccb3-214d-498b-b4aa-0e8fda9a7bf7})
  • FlashCatch 1.0.3.3 (flashcatch@flashcatch.com) (Akusebenzi)
  • Virtual Account Numbers for Firefox 3.8.0.10 (citius@orbiscom) (Akusebenzi)

I-Javascript

  • incrementalGCEnabled: True

Imidwebo

  • adapterDescription: ATI Radeon HD 5450
  • adapterDescription2:
  • adapterDeviceID: 0x68f9
  • adapterDeviceID2:
  • adapterDrivers: aticfx64 aticfx64 aticfx64 aticfx32 aticfx32 aticfx32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64
  • adapterDrivers2:
  • adapterRAM: 1024
  • adapterRAM2:
  • adapterSubsysID: 00000000
  • adapterSubsysID2:
  • adapterVendorID: 0x1002
  • adapterVendorID2:
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.2.9200.16571
  • driverDate: 12-19-2012
  • driverDate2:
  • driverVersion: 9.12.0.0
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'direct2d', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • webglRenderer: Google Inc. -- ANGLE (ATI Radeon HD 5450 Direct3D9Ex vs_3_0 ps_3_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11

Okuthandwayo Okulungisiwe

  • accessibility.typeaheadfind.casesensitive: 1
  • accessibility.typeaheadfind.flashBar: 0
  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.frecency_experiment: 2
  • browser.places.smartBookmarksVersion: 7
  • browser.sessionstore.upgradeBackup.latestBuildID: 20141125180439
  • browser.startup.homepage: https://login.yahoo.com/?.src=ym&.intl=us&.lang=en-US&.done=http://mail.yahoo.com|http://www.gocomics.com/bc
  • browser.startup.homepage_override.buildID: 20141125180439
  • browser.startup.homepage_override.mstone: 34.0
  • dom.mozApps.used: True
  • extensions.lastAppVersion: 34.0
  • gfx.direct3d.last_used_feature_level_idx: 0
  • media.gmp-gmpopenh264.lastUpdate: 1416772492
  • media.gmp-gmpopenh264.version: 1.1
  • media.gmp-manager.lastCheck: 1418734156
  • network.cookie.prefsMigrated: True
  • places.database.lastMaintenance: 1418759935
  • places.history.expiration.transient_current_max_pages: 104858
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • plugin.importedState: True
  • privacy.sanitize.migrateFx3Prefs: True
  • security.tls.version.min: 0
  • storage.vacuum.last.index: 1
  • storage.vacuum.last.places.sqlite: 1416775402

Misc

  • Umsebenzisi JS: Cha
  • Ukufinyeleleka: Yebo
Carm 6 izisombululo 179 izimpendulo
Kuphostiwe

That is a very lengthy page, and contains some flash elements. That is why it worked in safe mode because addons like flash could be disabled or the plugin-container.

Lets try a simple test. close all Firefox windows. We will also need to make sure some support files are closed as well that relate to Firefox

open a cmd window ( you need to be admin ) and copy/paste the following, then press enter after each one, or if you are knowledgeable about bat files simply make one and drop the contents in it:

taskkill.exe /im plugin-container.exe /f

taskkill.exe /im firefox.exe /f

taskkill.exe /im iexplore.exe /f

taskkill.exe /im flash* /f

del C:\Windows\Prefetch\PLUGIN-CONTAINER*.pf

del C:\Windows\Prefetch\flashpl*.pf

del C:\Windows\Prefetch\firefox*.pf

del C:\Windows\Prefetch\PLUGIN-HANG*.pf

Relaunch Firefox and go to the page and see if the issue still exists, is it better or not, does it work for a while or not at all

Best regards

That is a very lengthy page, and contains some flash elements. That is why it worked in safe mode because addons like flash could be disabled or the plugin-container. Lets try a simple test. close all Firefox windows. We will also need to make sure some support files are closed as well that relate to Firefox open a cmd window ( you need to be admin ) and copy/paste the following, then press enter after each one, or if you are knowledgeable about bat files simply make one and drop the contents in it: taskkill.exe /im plugin-container.exe /f taskkill.exe /im firefox.exe /f taskkill.exe /im iexplore.exe /f taskkill.exe /im flash* /f del C:\Windows\Prefetch\PLUGIN-CONTAINER*.pf del C:\Windows\Prefetch\flashpl*.pf del C:\Windows\Prefetch\firefox*.pf del C:\Windows\Prefetch\PLUGIN-HANG*.pf Relaunch Firefox and go to the page and see if the issue still exists, is it better or not, does it work for a while or not at all Best regards

Umnikazi wombuzo

I created a batch file, f.bat, with the commands as you instructed. Here is the result:

C:\>f.bat

C:\>taskkill.exe /im plugin-container.exe /f ERROR: The process "plugin-container.exe" not found.

C:\>taskkill.exe /im firefox.exe /f ERROR: The process "firefox.exe" not found.

C:\>taskkill.exe /im iexplore.exe /f ERROR: The process "iexplore.exe" not found.

C:\>taskkill.exe /im flash* /f ERROR: The process "flash*" not found.

C:\>del C:\Windows\Prefetch\PLUGIN-CONTAINER*.pf Could Not Find C:\Windows\Prefetch\PLUGIN-CONTAINER*.pf

C:\>del C:\Windows\Prefetch\flashpl*.pf Could Not Find C:\Windows\Prefetch\flashpl*.pf

C:\>del C:\Windows\Prefetch\firefox*.pf Could Not Find C:\Windows\Prefetch\firefox*.pf

C:\>del C:\Windows\Prefetch\PLUGIN-HANG*.pf Could Not Find C:\Windows\Prefetch\PLUGIN-HANG*.pf

C:\>

Also, it freezes at other times on other sites. This is just the only one I could reference because I have Firefox setup to clear cache on close. I have to close the referenced page because as long as it's open, Firefox will freeze for long moments, practically inoperable.

I created a batch file, f.bat, with the commands as you instructed. Here is the result: C:\>f.bat C:\>taskkill.exe /im plugin-container.exe /f ERROR: The process "plugin-container.exe" not found. C:\>taskkill.exe /im firefox.exe /f ERROR: The process "firefox.exe" not found. C:\>taskkill.exe /im iexplore.exe /f ERROR: The process "iexplore.exe" not found. C:\>taskkill.exe /im flash* /f ERROR: The process "flash*" not found. C:\>del C:\Windows\Prefetch\PLUGIN-CONTAINER*.pf Could Not Find C:\Windows\Prefetch\PLUGIN-CONTAINER*.pf C:\>del C:\Windows\Prefetch\flashpl*.pf Could Not Find C:\Windows\Prefetch\flashpl*.pf C:\>del C:\Windows\Prefetch\firefox*.pf Could Not Find C:\Windows\Prefetch\firefox*.pf C:\>del C:\Windows\Prefetch\PLUGIN-HANG*.pf Could Not Find C:\Windows\Prefetch\PLUGIN-HANG*.pf C:\> Also, it freezes at other times on other sites. This is just the only one I could reference because I have Firefox setup to clear cache on close. I have to close the referenced page because as long as it's open, Firefox will freeze for long moments, practically inoperable.
Carm 6 izisombululo 179 izimpendulo
Kuphostiwe

So the errors and could not find don't mean anything relevant other than the files and process don't exist, which is what i was looking for.

I assume you have the latest 16.X version of flash?

So the errors and could not find don't mean anything relevant other than the files and process don't exist, which is what i was looking for. I assume you have the latest 16.X version of flash?

Umnikazi wombuzo

Thanks. I really appreciate the help.

I restarted Firefox and re-loaded the page and it still freezes. I also loaded it in Chrome and it is very sluggish, more like in slow motion, but it works. I also opened it in IE 11 and it works there like a breeze. I just refuse to use IE. I am a faithful Firefox user. I first installed Firefox 1.0PR on Friday, October 15, 2004, 5:47:04 PM.

Flash just updated today to 16.0.0.235.

Thanks. I really appreciate the help. I restarted Firefox and re-loaded the page and it still freezes. I also loaded it in Chrome and it is very sluggish, more like in slow motion, but it works. I also opened it in IE 11 and it works there like a breeze. I just refuse to use IE. I am a faithful Firefox user. I first installed Firefox 1.0PR on Friday, October 15, 2004, 5:47:04 PM. Flash just updated today to 16.0.0.235.
Carm 6 izisombululo 179 izimpendulo
Kuphostiwe

NP, and you have any crash reports for us to look at?

so flash in plugins, and control panel uninstall program shows the same version as well?

it has been also suggested to try:

to disable OMTC and leave hardware acceleration in Firefox enabled.

   about:config page: layers.offmainthreadcomposition.enabled = false
NP, and you have any crash reports for us to look at? so flash in plugins, and control panel uninstall program shows the same version as well? it has been also suggested to try: to disable OMTC and leave hardware acceleration in Firefox enabled. about:config page: layers.offmainthreadcomposition.enabled = false

Umnikazi wombuzo

Where do I find the crash reports?

Control Panel and Plugins show same version.

about:config page: layers.offmainthreadcomposition.enabled = false No change. Still freezes.

Where do I find the crash reports? Control Panel and Plugins show same version. about:config page: layers.offmainthreadcomposition.enabled = false No change. Still freezes.
FredMcD
  • Top 10 Contributor
4271 izisombululo 59904 izimpendulo
Kuphostiwe

Isisombululo Esikhethiwe

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers, click it and select Submit.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.


Separate Issue; Your System Details shows;

Installed Plug-ins

Adobe PDF Plug-In For Firefox and Netscape 10.1.13 Adobe PDF Plug-In For Firefox and Netscape

Having more than one version of a program may cause issues.

In the address bar, type '''about:crashes'''<enter>.''' Note:''' If any reports do not have '''BP''' in front of the numbers, click it and select '''Submit'''. Using your mouse, '''mark''' the most '''resent 7 - 10''' crash reports, and '''copy''' them. Now go to the reply box below and '''paste''' them in. -------------------------- Separate Issue; Your System Details shows; Installed Plug-ins Adobe PDF Plug-In For Firefox and Netscape 10.1.13 Adobe PDF Plug-In For Firefox and Netscape Having more than one version of a program may cause issues.
FredMcD
  • Top 10 Contributor
4271 izisombululo 59904 izimpendulo
Kuphostiwe

Many site issues can be caused by corrupt cookies or cache.

  • Clear the Cache and
  • Remove Cookies
    Warning ! ! This will log you out of sites you're logged in to.

Type about:preferences<Enter> in the address bar.

  • Cookies; Select Privacy. Under History, select Firefox will Use Custom Settings. Press the button on the right side called Show Cookies. Use the search bar to look for the site. Note; There may be more than one entry. Remove All of them.
  • Cache; Select Advanced > Network. Across from Cached Web Content, Press Clear Now.

If there is still a problem, Start Firefox in Safe Mode {web link} While you are in safe mode;

Type about:preferences#advanced<Enter> in the address bar.

Under Advanced, Select General. Look for and turn off Use Hardware Acceleration.

Poke around safe web sites. Are there any problems?

Then restart.

Many site issues can be caused by corrupt cookies or cache. * Clear the Cache and * Remove Cookies<br> '''''Warning ! ! '' This will log you out of sites you're logged in to.''' Type '''about:preferences'''<Enter> in the address bar. * '''Cookies;''' Select '''Privacy.''' Under '''History,''' select Firefox will '''Use Custom Settings.''' Press the button on the right side called '''Show Cookies.''' Use the search bar to look for the site. Note; There may be more than one entry. Remove '''All''' of them. * '''Cache;''' Select '''Advanced > Network.''' Across from '''Cached Web Content,''' Press '''Clear Now.''' If there is still a problem, '''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Start Firefox in Safe Mode]''' {web link} While you are in safe mode; Type '''about:preferences#advanced'''<Enter> in the address bar. Under '''Advanced,''' Select '''General.''' Look for and turn off '''Use Hardware Acceleration'''. Poke around safe web sites. Are there any problems? Then restart.

Umnikazi wombuzo

4b696590-502a-4b3a-b300-aa5d4bbf0a3f 12/16/2014 6:34 PM a139bb0f-88e9-4fa1-a7b2-d633f749a4c2 12/16/2014 1:36 PM 6a41cc54-caaf-4c80-90c7-f742993fa14c 12/16/2014 1:36 PM b72adf3e-0763-4d70-a33a-b1c6c054adb7 12/16/2014 6:49 AM 10a996c5-558e-42ea-a9d6-56c5cf70feca 12/16/2014 6:48 AM 3bf86e7e-993b-47aa-9038-46c793e3df56 12/15/2014 12:23 PM 6f87ed93-e300-4b52-af0f-69459c5299f7 12/12/2014 4:38 PM acf8dffe-4d58-4c75-bc94-82355e3cf7d4 12/12/2014 4:38 PM 7bf0c25a-73b5-4b38-be52-f4760fc011bc 12/12/2014 4:38 PM e11ef85d-f788-4720-8404-8c19b5a139c3 12/12/2014 3:06 PM 027789b8-9e1d-48dd-a64d-bb60a2a8365d 12/12/2014 3:06 PM

Is there a way to remove 9.0.0.332? When I click on Update Now is shows blocked.

4b696590-502a-4b3a-b300-aa5d4bbf0a3f 12/16/2014 6:34 PM a139bb0f-88e9-4fa1-a7b2-d633f749a4c2 12/16/2014 1:36 PM 6a41cc54-caaf-4c80-90c7-f742993fa14c 12/16/2014 1:36 PM b72adf3e-0763-4d70-a33a-b1c6c054adb7 12/16/2014 6:49 AM 10a996c5-558e-42ea-a9d6-56c5cf70feca 12/16/2014 6:48 AM 3bf86e7e-993b-47aa-9038-46c793e3df56 12/15/2014 12:23 PM 6f87ed93-e300-4b52-af0f-69459c5299f7 12/12/2014 4:38 PM acf8dffe-4d58-4c75-bc94-82355e3cf7d4 12/12/2014 4:38 PM 7bf0c25a-73b5-4b38-be52-f4760fc011bc 12/12/2014 4:38 PM e11ef85d-f788-4720-8404-8c19b5a139c3 12/12/2014 3:06 PM 027789b8-9e1d-48dd-a64d-bb60a2a8365d 12/12/2014 3:06 PM Is there a way to remove 9.0.0.332? When I click on Update Now is shows blocked.

Umnikazi wombuzo

Did all the above. Loads and views fine in Safe Mode. Loads and views fine in Normal mode AFTER turning off Use Hardware Acceleration! Would this indicate I may have a hardware problem? Maybe my video adapter?

In any event, thank you all so very much for all the help! I do appreciate your time and efforts!

Did all the above. Loads and views fine in Safe Mode. Loads and views fine in Normal mode AFTER turning off Use Hardware Acceleration! Would this indicate I may have a hardware problem? Maybe my video adapter? In any event, thank you all so very much for all the help! I do appreciate your time and efforts!
FredMcD
  • Top 10 Contributor
4271 izisombululo 59904 izimpendulo
Kuphostiwe
https://support.mozilla.org/en-US/kb/troubleshoot-extensions-themes-to-fix-problems#w_turn-off-hardware-acceleration
FredMcD
  • Top 10 Contributor
4271 izisombululo 59904 izimpendulo
Kuphostiwe

Some of your crash reports weren’t sent to the Mozilla Servers.

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers, click it and select Submit.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.

Some of your crash reports weren’t sent to the Mozilla Servers. In the address bar, type '''about:crashes'''<enter>.''' Note:''' If any reports do not have '''BP''' in front of the numbers, click it and select '''Submit'''. Using your mouse, '''mark''' the most '''resent 7 - 10''' crash reports, and '''copy''' them. Now go to the reply box below and '''paste''' them in.
FredMcD
  • Top 10 Contributor
4271 izisombululo 59904 izimpendulo
Kuphostiwe

wrgarrett said

Is there a way to remove 9.0.0.332? When I click on Update Now is shows blocked.

What is that? I do not see it in your system Details.

''wrgarrett [[#answer-666029|said]]'' <blockquote> Is there a way to remove 9.0.0.332? When I click on Update Now is shows blocked. </blockquote> What is that? I do not see it in your system Details.

Umnikazi wombuzo

FredMcD said

wrgarrett said
Is there a way to remove 9.0.0.332? When I click on Update Now is shows blocked.

What is that? I do not see it in your system Details.

Screen print attached

''FredMcD [[#answer-666350|said]]'' <blockquote> ''wrgarrett [[#answer-666029|said]]'' <blockquote> Is there a way to remove 9.0.0.332? When I click on Update Now is shows blocked. </blockquote> What is that? I do not see it in your system Details. </blockquote> Screen print attached

Umnikazi wombuzo

Submitted Crash Reports Report ID Date Submitted e3ca337d-149e-4460-9362-33f545cd9bfa 12/17/2014 1:24 PM 4b696590-502a-4b3a-b300-aa5d4bbf0a3f 12/16/2014 6:34 PM a139bb0f-88e9-4fa1-a7b2-d633f749a4c2 12/16/2014 1:36 PM 6a41cc54-caaf-4c80-90c7-f742993fa14c 12/16/2014 1:36 PM b72adf3e-0763-4d70-a33a-b1c6c054adb7 12/16/2014 6:49 AM 10a996c5-558e-42ea-a9d6-56c5cf70feca 12/16/2014 6:48 AM 3bf86e7e-993b-47aa-9038-46c793e3df56 12/15/2014 12:23 PM 6f87ed93-e300-4b52-af0f-69459c5299f7 12/12/2014 4:38 PM acf8dffe-4d58-4c75-bc94-82355e3cf7d4 12/12/2014 4:38 PM 7bf0c25a-73b5-4b38-be52-f4760fc011bc 12/12/2014 4:38 PM e11ef85d-f788-4720-8404-8c19b5a139c3 12/12/2014 3:06 PM 027789b8-9e1d-48dd-a64d-bb60a2a8365d 12/12/2014 3:06 PM

Submitted Crash Reports Report ID Date Submitted e3ca337d-149e-4460-9362-33f545cd9bfa 12/17/2014 1:24 PM 4b696590-502a-4b3a-b300-aa5d4bbf0a3f 12/16/2014 6:34 PM a139bb0f-88e9-4fa1-a7b2-d633f749a4c2 12/16/2014 1:36 PM 6a41cc54-caaf-4c80-90c7-f742993fa14c 12/16/2014 1:36 PM b72adf3e-0763-4d70-a33a-b1c6c054adb7 12/16/2014 6:49 AM 10a996c5-558e-42ea-a9d6-56c5cf70feca 12/16/2014 6:48 AM 3bf86e7e-993b-47aa-9038-46c793e3df56 12/15/2014 12:23 PM 6f87ed93-e300-4b52-af0f-69459c5299f7 12/12/2014 4:38 PM acf8dffe-4d58-4c75-bc94-82355e3cf7d4 12/12/2014 4:38 PM 7bf0c25a-73b5-4b38-be52-f4760fc011bc 12/12/2014 4:38 PM e11ef85d-f788-4720-8404-8c19b5a139c3 12/12/2014 3:06 PM 027789b8-9e1d-48dd-a64d-bb60a2a8365d 12/12/2014 3:06 PM
Wizzlbang 0 izisombululo 31 izimpendulo
Kuphostiwe

Impendulo Ewusizo

This firefox update has been crashing more than ever and I really hope they fix it soon, I don't want to have to go back to chrome

This firefox update has been crashing more than ever and I really hope they fix it soon, I don't want to have to go back to chrome
FredMcD
  • Top 10 Contributor
4271 izisombululo 59904 izimpendulo
Kuphostiwe

wrgarrett said

Is there a way to remove 9.0.0.332? When I click on Update Now is shows blocked.

Go to http://www.adobe.com and check for updates.


Please follow these instructions. The data you posted is no good.

Some of your crash reports weren’t sent to the Mozilla Servers.

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers, click it and select Submit.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.

''wrgarrett [[#answer-666029|said]]'' <blockquote> Is there a way to remove 9.0.0.332? When I click on Update Now is shows blocked. </blockquote> Go to '''http://www.adobe.com''' and check for updates. ----------------------- Please follow these instructions. The data you posted is no good. Some of your crash reports weren’t sent to the Mozilla Servers. In the address bar, type '''about:crashes'''<enter>.''' Note:''' If any reports do not have '''BP''' in front of the numbers, click it and select '''Submit'''. Using your mouse, '''mark''' the most '''resent 7 - 10''' crash reports, and '''copy''' them. Now go to the reply box below and '''paste''' them in.

Umnikazi wombuzo

I'm sorry. I though I was doing exactly as you instructed. I don't understand what I am doing wrong. There are none with BP in front of the numbers. Maybe I am missing your meaning of mark. I used my mouse to highlight and copy them and paste them into the reply box. A screen shot of my about:crashes is attached. Maybe that will help.

I'm sorry. I though I was doing exactly as you instructed. I don't understand what I am doing wrong. There are none with BP in front of the numbers. Maybe I am missing your meaning of '''mark'''. I used my mouse to highlight and copy them and paste them into the reply box. A screen shot of my about:crashes is attached. Maybe that will help.

Umnikazi wombuzo

''wrgarrett [[#answer-666396|said]]'' [[https://crash-stats.mozilla.com/report/index/4ea4b21e-28b0-4cd5-9515-96f272141217|https://crash-stats.mozilla.com/report/index/4ea4b21e-28b0-4cd5-9515-96f272141217]]

Okulungisiwe ngu wrgarrett

FredMcD
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Kuphostiwe

You are still not paying attention. It says;

Note: If any reports do not have BP in front of the numbers, click it and select Submit.

I looked at the snip you posted. The first line is; bp-4ea4b21e-28b0-4cd5-9515-96f272141217

You see the BP in front of the numbers? Many of the other reports do not.

You are still not paying attention. It says; '''Note:''' If any reports do not have '''BP''' in front of the numbers, '''click it''' and select '''Submit'''. I looked at the snip you posted. The first line is; bp-4ea4b21e-28b0-4cd5-9515-96f272141217 You see the BP in front of the numbers? Many of the other reports do not.

Okulungisiwe ngu FredMcD