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Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

"Update could not be installed. Make sure there is not another instance of Firefox. Restart and try again." Again

Kuphostiwe

Started w/FF 29 something.on Win XP (Home) SP3

Verified w/Task manager and PS that there is no other instance of FF. Occurs only in my profile, administrator and other users do not get this message.

The fix I used last time (uninstalling completely and reinstalling in Safe Mode) ***did not work in this instance***.

Firefox now version 33.1.1, all seems up to date but I still get that message. When I open Help > About it says I am at version 33.1.1 and to restart to upgrade...

Any ideas greatly appreciated.

Started w/FF 29 something.on Win XP (Home) SP3 Verified w/Task manager and PS that there is no other instance of FF. Occurs only in my profile, administrator and other users do not get this message. The fix I used last time (uninstalling completely and reinstalling in Safe Mode) ***did not work in this instance***. Firefox now version 33.1.1, all seems up to date but I still get that message. When I open Help > About it says I am at version 33.1.1 and to restart to upgrade... Any ideas greatly appreciated.

Isisombululo esikhethiwe

FredMcD said

Save the full installer someplace. Restart the computer. Open your file browser. Go to the computers program folder. Look for any Mozilla and Firefox folders. Rename them by adding .old to them. Restart the computer again. Now try the full installer.

Will give this a try and report back.

Funda le mpendulo ngokuhambisana nalesi sihloko 0

Eminye Imininingwane Yohlelo

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Isisebenziso

  • I-ejenti Engumsebenzisi: Mozilla/5.0 (Windows NT 5.1; rv:33.0) Gecko/20100101 Firefox/33.0

Eminye Imininingwane

FredMcD
  • Top 10 Contributor
4259 izisombululo 59646 izimpendulo
Kuphostiwe
'''[http://www.mozilla.org/en-US/firefox/all/ Download Firefox Full Installer For All languages And Systems]''' {web link}

Umnikazi wombuzo

Already did that and tried to install in Safe Mode. (that worked the last time), but no luck. Still get that error.

Images are from the last instance but are the same now.

Already did that and tried to install in Safe Mode. (that worked the last time), but no luck. Still get that error. Images are from the last instance but are the same now.
FredMcD
  • Top 10 Contributor
4259 izisombululo 59646 izimpendulo
Kuphostiwe

Save the full installer someplace. Restart the computer. Open your file browser. Go to the computers program folder. Look for any Mozilla and Firefox folders. Rename them by adding .old to them. Restart the computer again. Now try the full installer.

Save the full installer someplace. Restart the computer. Open your file browser. Go to the computers program folder. Look for any Mozilla and Firefox folders. Rename them by adding '''.old''' to them. Restart the computer again. Now try the full installer.

Isisombululo Esikhethiwe

FredMcD said

Save the full installer someplace. Restart the computer. Open your file browser. Go to the computers program folder. Look for any Mozilla and Firefox folders. Rename them by adding .old to them. Restart the computer again. Now try the full installer.

Will give this a try and report back.

''FredMcD [[#answer-665620|said]]'' <blockquote> Save the full installer someplace. Restart the computer. Open your file browser. Go to the computers program folder. Look for any Mozilla and Firefox folders. Rename them by adding '''.old''' to them. Restart the computer again. Now try the full installer. </blockquote> Will give this a try and report back.

Umnikazi wombuzo

Thanks FredMcD...

That ***did*** work!!


Many Thanks

Thanks FredMcD... That ***did*** work!! Many Thanks
FredMcD
  • Top 10 Contributor
4259 izisombululo 59646 izimpendulo
Kuphostiwe

Very good work. Now, go back to the Programs folder and delete the OLD folders ( Not the new ones  ;-> )

Very good work. Now, go back to the Programs folder and delete the '''OLD''' folders ( Not the new ones ;-> )