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Firefox crashes

Kuphostiwe

My firefox has been crashing about 10 times day for about 6 months now. I've updated everything in my computer and all the firefox add ons. I've even updated to Windows 8.1 from Windows 7 and still the same problem. I'm starting to think its a hardware issue. I've even tried using Chrome. I'm still having the same problem and get the "aw snap" when browsing. The only plug in I have is Adblocker. The the extensions are Shockwave, shockwave for director, Adobe acrobat, and OpenH264 video codec by Cinsco. I've updated everything. Reinstalled everything and now started to buy new hardware. Recently put Windows 8 on a brand new hard drive and still having the same problem. I'm almost considering buying another motherboard. I have my crash dump file that I can send if anyone can help.

My firefox has been crashing about 10 times day for about 6 months now. I've updated everything in my computer and all the firefox add ons. I've even updated to Windows 8.1 from Windows 7 and still the same problem. I'm starting to think its a hardware issue. I've even tried using Chrome. I'm still having the same problem and get the "aw snap" when browsing. The only plug in I have is Adblocker. The the extensions are Shockwave, shockwave for director, Adobe acrobat, and OpenH264 video codec by Cinsco. I've updated everything. Reinstalled everything and now started to buy new hardware. Recently put Windows 8 on a brand new hard drive and still having the same problem. I'm almost considering buying another motherboard. I have my crash dump file that I can send if anyone can help.

Eminye Imininingwane Yohlelo

Fakela amapulagi

  • Adobe PDF Plug-In For Firefox and Netscape 11.0.9
  • Shockwave Flash 15.0 r0
  • Adobe Shockwave for Director Netscape plug-in, version 12.1.4.154

Isisebenziso

  • I-ejenti Engumsebenzisi: Mozilla/5.0 (Windows NT 6.3; WOW64; rv:34.0) Gecko/20100101 Firefox/34.0

Eminye Imininingwane

the-edmeister
  • Top 25 Contributor
  • Moderator
5399 izisombululo 40161 izimpendulo
Kuphostiwe

We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

  1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
  2. Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste that into the "Post a Reply" box. (Please don't take a screenshot of your crashes, just copy and paste the ID's. The below image is just an example of what your Firefox screen should look like)
aboutcrashesFx29

Thank you for your help!

More information and further troubleshooting steps can be found in the Firefox crashes - Troubleshoot, prevent and get help fixing crashes article.

We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash. #Enter ''about:crashes'' in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below. #Copy the '''5''' most recent Report IDs that start with '''bp-''' and then go back to your forum question and paste that into the "Post a Reply" box. (Please don't take a screenshot of your crashes, just copy and paste the ID's. The below image is just an example of what your Firefox screen should look like) :[[Image:aboutcrashesFx29|width=500]] Thank you for your help! More information and further troubleshooting steps can be found in the [[Firefox crashes - Troubleshoot, prevent and get help fixing crashes]] article.

Umnikazi wombuzo

Thanks for the quick response. Thank you for your help!!

bp-2194aa9d-321c-4a27-b0cf-627712141208 12/7/2014 8:58 PM bp-09c2fcd8-d4bc-4d78-9d34-8787f2141208 12/7/2014 8:47 PM bp-797ba870-9ea2-4c55-8a5d-7986b2141208 12/7/2014 8:43 PM bp-bc97aa81-b359-4ec7-ae21-b9aed2141208 12/7/2014 8:38 PM bp-da3c8709-f87a-4064-a9c9-f87092141208 12/7/2014 8:37 PM

Thanks for the quick response. Thank you for your help!! bp-2194aa9d-321c-4a27-b0cf-627712141208 12/7/2014 8:58 PM bp-09c2fcd8-d4bc-4d78-9d34-8787f2141208 12/7/2014 8:47 PM bp-797ba870-9ea2-4c55-8a5d-7986b2141208 12/7/2014 8:43 PM bp-bc97aa81-b359-4ec7-ae21-b9aed2141208 12/7/2014 8:38 PM bp-da3c8709-f87a-4064-a9c9-f87092141208 12/7/2014 8:37 PM
cor-el
  • Top 10 Contributor
  • Moderator
17482 izisombululo 157979 izimpendulo
Kuphostiwe

You can check for issues caused by plugins and set all plugins to "Ask to Activate" on the "Firefox/Tools > Add-ons > Plugins" page (plugins are not affected by Firefox Safe Mode)

You can check for problems with current Shockwave Flash plugin versions and try this:

See also:


Boot the computer in Windows Safe mode with network support (press F8 on the boot screen) as a test to see if that helps.


Do a malware check with several malware scanning programs on the Windows computer. Please scan with all programs because each program detects different malware. All these programs have free versions.

Make sure that you update each program to get the latest version of their databases before doing a scan.

You can also do a check for a rootkit infection with TDSSKiller.

See also:

You can check for issues caused by plugins and set all plugins to "Ask to Activate" on the "Firefox/Tools > Add-ons > Plugins" page (plugins are not affected by Firefox Safe Mode) *https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes You can check for problems with current Shockwave Flash plugin versions and try this: *check for updates for your graphics drive drivers<br>https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration *disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later) *disable hardware acceleration in the Flash plugin See also: *http://kb.mozillazine.org/Flash#Troubleshooting ---- Boot the computer in Windows Safe mode with network support (press F8 on the boot screen) as a test to see if that helps. *http://www.bleepingcomputer.com/tutorials/how-to-start-windows-in-safe-mode/ ---- Do a malware check with several malware scanning programs on the Windows computer. Please scan with all programs because each program detects different malware. All these programs have free versions. Make sure that you update each program to get the latest version of their databases before doing a scan. *Malwarebytes' Anti-Malware:<br>http://www.malwarebytes.org/mbam.php *AdwCleaner:<br>http://www.bleepingcomputer.com/download/adwcleaner/<br>http://www.softpedia.com/get/Antivirus/Removal-Tools/AdwCleaner.shtml *SuperAntispyware:<br>http://www.superantispyware.com/ *Microsoft Safety Scanner:<br>http://www.microsoft.com/security/scanner/en-us/default.aspx *Windows Defender:<br>http://windows.microsoft.com/en-us/windows/using-defender *Spybot Search & Destroy:<br>http://www.safer-networking.org/en/index.html *Kasperky Free Security Scan:<br>http://www.kaspersky.com/security-scan You can also do a check for a rootkit infection with TDSSKiller. *Anti-rootkit utility TDSSKiller:<br>http://support.kaspersky.com/5350?el=88446 See also: *"Spyware on Windows": http://kb.mozillazine.org/Popups_not_blocked *https://support.mozilla.org/kb/troubleshoot-firefox-issues-caused-malware
FredMcD
  • Top 10 Contributor
4248 izisombululo 59432 izimpendulo
Kuphostiwe

The crash reports talk about JavaScript and Aurora.

The crash reports talk about JavaScript and Aurora.

Umnikazi wombuzo

Sorry guys, just got home.

In regards to cor-el's response, I've tried the majority of your answers in the past but nothing has worked. I'll give it another try and let you know.

Thanks FredMcD I'll check my JavaScript and Aurua, but I'm sure I've already updated them. I will give it a try and get back to you both. Thanks!

Sorry guys, just got home. In regards to cor-el's response, I've tried the majority of your answers in the past but nothing has worked. I'll give it another try and let you know. Thanks FredMcD I'll check my JavaScript and Aurua, but I'm sure I've already updated them. I will give it a try and get back to you both. Thanks!

Umnikazi wombuzo

I've tried what was suggested and no luck. It's not only with Firefox, it's also with Chrome and IE9. The browser just simply crash. No matter what search engine I use. After a few web crashes I will get a BSOD and then a memory dump system restart. I've pretty much tried everything to fix it =/

I've tried what was suggested and no luck. It's not only with Firefox, it's also with Chrome and IE9. The browser just simply crash. No matter what search engine I use. After a few web crashes I will get a BSOD and then a memory dump system restart. I've pretty much tried everything to fix it =/
FredMcD
  • Top 10 Contributor
4248 izisombululo 59432 izimpendulo
Kuphostiwe

Start your Computer in safe mode. Then start Firefox. Try Safe web sites.

Starting The Computer In Safe Mode;
Free Online Encyclopedia

Start your '''Computer''' in safe mode. Then start Firefox. Try '''Safe''' web sites. '''[http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode Starting The Computer In Safe Mode;<br>Free Online Encyclopedia]'''