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I have a complete white screen in my browser and can't see/do anything. have version 34.0.5, osx 10.9.5 and pwerbook 13 inch retina

Kuphostiwe

Pleas help

Pleas help

Isisombululo esikhethiwe

On Mac you need to hold down the Option key to get the window to start Firefox in Safe Mode.

You can also try to boot the computer in Safe Mode.


Try to create a new profile as a test to check if your current profile is causing the problem.

See "Creating a profile":

If the new profile works then you can transfer files from a previously used profile to the new profile, but be cautious not to copy corrupted files to avoid carrying over problems.

Funda le mpendulo ngokuhambisana nalesi sihloko 1

Eminye Imininingwane Yohlelo

Isisebenziso

  • I-ejenti Engumsebenzisi: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_9_5) AppleWebKit/600.1.17 (KHTML, like Gecko) Version/7.1 Safari/537.85.10

Eminye Imininingwane

FredMcD
  • Top 10 Contributor
4303 izisombululo 60401 izimpendulo
Kuphostiwe

What is your computer system and what Firefox?

Start Firefox in Safe Mode {web Link} by holding down the <Shift (Mac Options) > key, and then starting Firefox. Is the problem still there?

Windows: Perform a System File Check to fix corrupted system files http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

See if there are updates for your graphics drive drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

What is your computer system and what Firefox? Start '''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Firefox in Safe Mode]''' {web Link} by holding down the '''<Shift ''(Mac Options)'' >''' key, and then starting Firefox. Is the problem still there? '''Windows: '''Perform a System File Check to fix corrupted system files http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html See if there are updates for your graphics drive drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

Umnikazi wombuzo

Hi Fred, thanks for your reply!

I did the shift thing (of course) and it didn't help.

I just have a blanc screen within my firefox browser. So everything around it is functioning normal.

See my screen dump.

I've restarted and downloaded and installed it again and again. And it just happened this morning when starting up my system.

Hope somebody can help me.

Cheers. Frank

Hi Fred, thanks for your reply! I did the shift thing (of course) and it didn't help. I just have a blanc screen within my firefox browser. So everything around it is functioning normal. See my screen dump. I've restarted and downloaded and installed it again and again. And it just happened this morning when starting up my system. Hope somebody can help me. Cheers. Frank
finitarry 251 izisombululo 3421 izimpendulo
Kuphostiwe

Maybe check for the prefs.js file being corrupted? I had a similar problem, and it turned out that an extension had created a line that was too long, it got chopped off at the limit, and the rest was out of sync.

Maybe check for the prefs.js file being corrupted? I had a similar problem, and it turned out that an extension had created a line that was too long, it got chopped off at the limit, and the rest was out of sync.
cor-el
  • Top 10 Contributor
  • Moderator
17670 izisombululo 159848 izimpendulo
Kuphostiwe

Isisombululo Esikhethiwe

On Mac you need to hold down the Option key to get the window to start Firefox in Safe Mode.

You can also try to boot the computer in Safe Mode.


Try to create a new profile as a test to check if your current profile is causing the problem.

See "Creating a profile":

If the new profile works then you can transfer files from a previously used profile to the new profile, but be cautious not to copy corrupted files to avoid carrying over problems.

On Mac you need to hold down the Option key to get the window to start Firefox in Safe Mode. You can also try to boot the computer in Safe Mode. ---- Try to create a new profile as a test to check if your current profile is causing the problem. See "Creating a profile": *https://support.mozilla.org/kb/profile-manager-create-and-remove-firefox-profiles *http://kb.mozillazine.org/Standard_diagnostic_-_Firefox#Profile_issues If the new profile works then you can transfer files from a previously used profile to the new profile, but be cautious not to copy corrupted files to avoid carrying over problems. *http://kb.mozillazine.org/Transferring_data_to_a_new_profile_-_Firefox