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Firefox crashes

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I am getting this crash just about everytime I try to log on to a site. I have run Spyware (Spy Hunter) and cleaned registry, helped a little but still getting crashes. Here's the latest crash report

Crash ID: bp-681ccc74-b8d1-41b1-9722-8bdc52141202

Isisombululo esikhethiwe

That looks like a problem with Windows Media Foundation.

You can try to toggle these pref to false on the about:config page

  • media.windows-media-foundation.enabled = false
  • media.directshow.enabled = false

You can open the about:config page via the location/address bar. You can accept the warning and click "I'll be careful" to continue.

Funda le mpendulo ngokuhambisana nalesi sihloko 👍 1

All Replies (2)

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Please post any other crash reports you haave.


The crash reports flagged these programs;

dlumd32.dll = DisplayLink Core Software

mfplat.dll = Microsoft Windows Media Foundation Platform

Perform a System File Check to fix corrupted system files http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

See if there are updates for your graphics drive drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

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Isisombululo Esikhethiwe

That looks like a problem with Windows Media Foundation.

You can try to toggle these pref to false on the about:config page

  • media.windows-media-foundation.enabled = false
  • media.directshow.enabled = false

You can open the about:config page via the location/address bar. You can accept the warning and click "I'll be careful" to continue.