Search Support

Beware of phishing attacks: Mozilla will never ask you to call a number or visit a non-Mozilla website. Please ignore such requests.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Firefox crashes

  • 1 baphendule
  • 1 inale nkinga
  • 5 views
  • Igcine ukuphendulwa ngu FredMcD

more options

my firefox internet keeps crashing every few seconds 3e19944b-2f45-4012-8d00-277ef2141127

All Replies (1)

more options

Follow these instructions in order;

Start Firefox in Safe Mode {web Link} by holding down the <Shift(Mac Options) > key, and then starting Firefox.


In the address bar, type about:crashes<enter> Note: If any reports do not have BP in front of the numbers, click it and select Submit.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.


While you are in safe mode;

Type about:preferences#advanced<Enter> in the address bar.

Under Advanced, Select General. Look for and turn off Use Hardware Acceleration.

Poke around safe web sites. Are there any problems?

Then restart.