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Firefox crashes

  • 1 baphendule
  • 2 zinale nkinga
  • Igcine ukuphendulwa ngu FredMcD

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I had some malware on my firefox, delta-home. I uninstalled and then reset firefox. When this didn't work I downloaded malwarebytes and went right through the add ons to remove any obvious problems. I then uninstalled, reinstalled and reset again.

After this the page would open but every time I start up it would freeze and not respond. When I tried to reset it would crash. Here are the crash reports: Report ID Date Submitted bp-0154ff76-a208-426b-a407-bce4f2141121 21/11/2014 8:54 PM bp-bb568c90-601b-4eee-b1e0-01a572141121 21/11/2014 8:46 PM bp-c5584de9-471a-4f21-b825-b3f6a2141121 21/11/2014 8:05 PM

I have gone through all the basic trouble shooting for crashes and firefox not responding; updates, viruses, re-installs, safe mode, PAC, creating a new place history, checking restore sessions.

None have worked. I have been at this for 5 hours and am still unable to come up with any solution. If anyone can help. I would appreciate it greatly.

All Replies (1)

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Your crash report flagged this program;

ntdll.dll = Windows


atidxx32.dll = Advanced Micro Devices

atiumdag.dll = ATI Technologies Inc

Perform a System File Check to fix corrupted system files

See if there are updates for your graphics drive drivers