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Firefox crashes

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  • 1 inale nkinga
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  • Igcine ukuphendulwa ngu user669794

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After upgrading my Mac to Yosemite, Firefox crashes. I can't open it. Reinstalling or starting in safe mode doesn't help. Can this be fixed or will an update be sent to fix? Least of all, for a temporary fix I need to be able to get to my Firefix bookmarks so I can put them on another browser. Is there another way to read them? A lot of those links are important and I need access to them. Thanks.

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We're sorry to hear that Firefox is crashing when you open it. Please do the following to give us crash IDs that will help us understand more about the crash.

  1. (OS X 10.6 or previous) Click the Finder icon in the dock. Your home folder will be selected. In the right side of the window, click the Library folder to open it. Then open the "Application Support" folder, the "Firefox" folder, the "Crash Reports" folder and finally the "submitted" folder.
    (OS X 10.7 or above) Click the Finder icon in the dock. On the menu bar, click the Go menu, hold down the option or alt key and select Library. A window will open containing your Library folder. Then open the "Application Support" folder, the "Firefox" folder, the "Crash Reports" folder and finally the "submitted" folder.
  2. Open the 5 most recent files with a text editor and copy the IDs.
  3. Paste each ID with bp- into the reply window on the forums.

Thanks in advance!

You can find more information and troubleshooting steps in the Firefox crashes - Troubleshoot, prevent and get help fixing crashes article.