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Adobe Flash player is up to date, but it continues to crash every time we open Firefox.

Kuphostiwe

Each time we access the internet Fire Fox and it begins connecting to YAHOO, we experience a delay and then get the message that Adobe Flash player plugin has crashed. I checked and we are up to date with flash player. We end up continuing without having the plugin working, which means we cannot access some things and it seems to slow down our computer. How do we fix this problem?

Each time we access the internet Fire Fox and it begins connecting to YAHOO, we experience a delay and then get the message that Adobe Flash player plugin has crashed. I checked and we are up to date with flash player. We end up continuing without having the plugin working, which means we cannot access some things and it seems to slow down our computer. How do we fix this problem?

Eminye Imininingwane Yohlelo

Fakela amapulagi

  • Shockwave Flash 15.0 r0
  • Sony Reader Application Detector Plugin
  • Adobe PDF Plug-In For Firefox and Netscape 11.0.9
  • NPWLPG
  • Reader Library Helper Plugin

Isisebenziso

  • Firefox 33.1
  • Umsebenzisi oyi-ejenti: Mozilla/5.0 (Windows NT 6.3; WOW64; rv:33.0) Gecko/20100101 Firefox/33.0
  • I-URL Yokweseka: https://support.mozilla.org/1/firefox/33.1/WINNT/en-US/

Izandiso

  • BeFrugal.com Toolbar 2013.3.13.2 (shopcbtoolbar@befrugal.com)
  • Snap.Do 1.1 ({4938b962-2701-73a0-3014-189318037f37})
  • Troubleshooter 1.1a (troubleshooter@mozilla.org)
  • Yahoo! Toolbar 3.2.6.20140805113039 ({635abd67-4fe9-1b23-4f01-e679fa7484c1})
  • Updater By SweetPacks 2.0.0.609 ({8E9E3331-D360-4f87-8803-52DE43566502}) (Akusebenzi)

I-Javascript

  • incrementalGCEnabled: True

Imidwebo

  • adapterDescription: AMD Radeon HD 7640G
  • adapterDescription2:
  • adapterDeviceID: 0x9903
  • adapterDeviceID2:
  • adapterDrivers: aticfx64 aticfx64 aticfx64 aticfx32 aticfx32 aticfx32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64
  • adapterDrivers2:
  • adapterRAM: 512
  • adapterRAM2:
  • adapterVendorID: 0x1002
  • adapterVendorID2:
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.3.9600.17111
  • driverDate: 12-6-2013
  • driverDate2:
  • driverVersion: 13.251.0.0
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'direct2d', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • webglRenderer: Google Inc. -- ANGLE (AMD Radeon HD 7640G Direct3D9Ex vs_3_0 ps_3_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11

Okuthandwayo Okulungisiwe

  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.disk.smart_size_cached_value: 358400
  • browser.cache.frecency_experiment: 4
  • browser.newtab.url: http://www.yahoo.com/?fr=befhp&type=ffhp-3.13-1408
  • browser.places.smartBookmarksVersion: 7
  • browser.search.param.yahoo-fr: moz2-ytff-yff28
  • browser.search.param.yahoo-fr-cjkt: moz2-ytff-yff28
  • browser.sessionstore.enabled: True
  • browser.sessionstore.upgradeBackup.latestBuildID: 20141106120505
  • browser.startup.homepage: http://feed.snapdo.com/?p=mKO_AwFzXIpYRaHk7fb-MO5XCXXVn6DMoLXA5bpSRiP8qgt8qU7Ogr7c4IDGfiu-lwYP6AejEtsIRqS-ijzUQWbPBqrKJWKZmNMhGSKHn3Y17mzqvZamZDblAPex3XuheJdNpuh-a0Vkp7cuWelwhj8KITfvD3McqmsIiklI0i_ZZdMfEZjXrj6ruEifGgwoFyd5Og,,
  • browser.startup.homepage_override.buildID: 20141106120505
  • browser.startup.homepage_override.mstone: 33.1
  • dom.mozApps.used: True
  • extensions.lastAppVersion: 33.1
  • font.internaluseonly.changed: True
  • gfx.direct3d.last_used_feature_level_idx: 0
  • keyword.URL: http://feed.snapdo.com/?p=mKO_AwFzXIpYRaHk7fb-MO5XCXXVn6DMoLXA5bpSRiP8qgt8qU7Ogr7c4IDGfiu-lwYP6AejEtsIRqS-ijzUQWbPBqrKJWKZmNMhGSKHn3Y17mzqvZamZDblAPex3XuheJdNpuh-Z63_BBtfSJadiCVzYTY3Fs3Lp-Q4u1h7Eb_QU6jsVkdUOCmVfIOZR-lkZiXmow,,&q=
  • media.gmp-gmpopenh264.lastUpdate: 1415487591
  • media.gmp-gmpopenh264.version: 1.1
  • media.gmp-manager.lastCheck: 1416437154
  • network.cookie.prefsMigrated: True
  • places.database.lastMaintenance: 1416437157
  • places.history.expiration.transient_current_max_pages: 104858
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • plugin.importedState: True
  • privacy.sanitize.migrateFx3Prefs: True
  • storage.vacuum.last.index: 1
  • storage.vacuum.last.places.sqlite: 1415038848

Misc

  • Umsebenzisi JS: Cha
  • Ukufinyeleleka: Cha
finitarry 251 izisombululo 3421 izimpendulo
Kuphostiwe

Is it the plugin that crashed, or the plugin container?

Is it the plugin that crashed, or the plugin container?
jscher2000
  • Top 10 Contributor
8693 izisombululo 71056 izimpendulo
Kuphostiwe

When the Flash plugins crashes, Firefox usually records information about what was happening at that moment. This might be fairly generic, but in some cases it might be helpful. Please check the last section of the support article "Firefox crashes - Troubleshoot, prevent and get help fixing crashes" for steps to find the report IDs for those crashes, and then post some of the recent ones here.


This is some standard guidance that addresses the most common issues with the Flash Player plugin. I'm sure you've seen some of it before, but just in case:

(1) If you have any recorders/downloaders that interact with Flash media make sure they are as up-to-date as possible, or disable them temporarily.

(2) Disable hardware graphics acceleration in Firefox and in Flash

(A) In Firefox, un-check the box here and restart:

"3-bar" menu button (or Tools menu) > Options > Advanced > General > "Use hardware acceleration when available"

(B) In Flash, see this support article from Adobe: http://helpx.adobe.com/flash-player/kb/video-playback-issues.html#main_Solve_video_playback_issues

(3) Disable the protected mode feature. That feature has security benefits, but seems to have compatibility issues on some systems. This involves creating or editing a settings file. The following pages/posts provide different approaches for that:

Flash needs to completely unload from memory (exiting and starting Firefox up again might help) before this takes effect.

Any improvement?

When the Flash plugins crashes, Firefox usually records information about what was happening at that moment. This might be fairly generic, but in some cases it might be helpful. Please check the last section of the support article "[[Firefox Crashes]]" for steps to find the report IDs for those crashes, and then post some of the recent ones here. ---- This is some standard guidance that addresses the most common issues with the Flash Player plugin. I'm sure you've seen some of it before, but just in case: (1) If you have any recorders/downloaders that interact with Flash media make sure they are as up-to-date as possible, or disable them temporarily. (2) Disable hardware graphics acceleration in Firefox and in Flash (A) In Firefox, un-check the box here and restart: "3-bar" menu button (or Tools menu) > Options > Advanced > General > "Use hardware acceleration when available" (B) In Flash, see this support article from Adobe: http://helpx.adobe.com/flash-player/kb/video-playback-issues.html#main_Solve_video_playback_issues (3) Disable the protected mode feature. That feature has security benefits, but seems to have compatibility issues on some systems. This involves creating or editing a settings file. The following pages/posts provide different approaches for that: * Adobe support article under the heading "Last Resort": [http://forums.adobe.com/message/4468493#TemporaryWorkaround Adobe Forums: How do I troubleshoot Flash Player's protected mode for Firefox?] * Manual steps: https://support.mozilla.org/questions/968190?page=5#answer-509209 * Batch file to automate the manual steps: https://support.mozilla.org/questions/982093#answer-518078 Flash needs to completely unload from memory (exiting and starting Firefox up again might help) before this takes effect. Any improvement?
finitarry 251 izisombululo 3421 izimpendulo
Kuphostiwe

"Firefox crashes - Troubleshoot, prevent and get help fixing crashes" is about Firefox crashing. The question was about a plugin crashing and Firefox working but without Flash. I thought that the plugin container crashes if a plugin causes problems, and that keeps the browser itself from crashing. Do plugins crash by themselves without taking down the plugin container?

"Firefox crashes - Troubleshoot, prevent and get help fixing crashes" is about Firefox crashing. The question was about a plugin crashing and Firefox working but without Flash. I thought that the plugin container crashes if a plugin causes problems, and that keeps the browser itself from crashing. Do plugins crash by themselves without taking down the plugin container?
jscher2000
  • Top 10 Contributor
8693 izisombululo 71056 izimpendulo
Kuphostiwe

Hi finitarry, I don't know whether Flash can crash without causing plugin-container.exe to crash. I just know that sometimes earlier this year, Flash crashes started getting included in the list on about:crashes.

Hi finitarry, I don't know whether Flash can crash without causing plugin-container.exe to crash. I just know that sometimes earlier this year, Flash crashes started getting included in the list on about:crashes.
FredMcD
  • Top 10 Contributor
4246 izisombululo 59390 izimpendulo
Kuphostiwe

Some added toolbar and anti-virus add-ons are known to cause Firefox issues. Disable All of them.

Some added toolbar and anti-virus add-ons are known to cause Firefox issues. '''Disable All of them.'''

Umnikazi wombuzo

Thanks for all of the feedback. I have not yet tried any of the suggestions, but will do so and respond. FYI - the message does not mention the plugin container. It just states "adobe flash plugin has crashed". We are going to take a look at our anti-virus software and install something else to see if that helps us.

Thanks for all of the feedback. I have not yet tried any of the suggestions, but will do so and respond. FYI - the message does not mention the plugin container. It just states "adobe flash plugin has crashed". We are going to take a look at our anti-virus software and install something else to see if that helps us.
finitarry 251 izisombululo 3421 izimpendulo
Kuphostiwe

I have never seen any good reason why an antivirus has to add toolbars to browser windows. Maybe just getting rid of the added toolbar would be enough.

I have never seen any good reason why an antivirus has to add toolbars to browser windows. Maybe just getting rid of the added toolbar would be enough.