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Firefox crashes

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Let me start by thanking you for volunteering your time. I really appreciate it!

Mozilla started crashing months ago (all crash reports sent to Mozilla), but now it is happening daily. Here is today's crash report:

Firefox 33.1 Crash Report [@ OOM | unknown | js::CrashAtUnhandlableOOM(char const*) | js::gc::StoreBuffer::MonoTypeBuffer<js::gc::StoreBuffer::ValueEdge>::put(js::gc::StoreBuffer*, js::gc::StoreBuffer::ValueEdge const&) ] Search Mozilla Support for Help ID: daecec88-b15e-474b-8ebc-4af9b2141118 Signature: OOM | unknown | js::CrashAtUnhandlableOOM(char const*) | js::gc::StoreBuffer::MonoTypeBuffer<js::gc::StoreBuffer::ValueEdge>::put(js::gc::StoreBuffer*, js::gc::StoreBuffer::ValueEdge const&)

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Signature OOM | unknown | js::CrashAtUnhandlableOOM(char const*) | js::gc::StoreBuffer::MonoTypeBuffer<js::gc::StoreBuffer::ValueEdge>::put(js::gc::StoreBuffer*, js::gc::StoreBuffer::ValueEdge const&) More Reports Search UUID daecec88-b15e-474b-8ebc-4af9b2141118 Date Processed 2014-11-18 22:25:44.322770 Uptime 16644 Last Crash 2584231 seconds before submission Install Age 633888 since version was first installed. Install Time 2014-11-11 14:18:12 Product Firefox Version 33.1 Build ID 20141106120505 Release Channel release OS Windows NT OS Version 6.1.7601 Service Pack 1 Build Architecture x86 Build Architecture Info AuthenticAMD family 16 model 2 stepping 3 | 4 Crash Reason EXCEPTION_BREAKPOINT Crash Address 0x1aa7ff9 User Comments App Notes

AdapterVendorID: 0x1002, AdapterDeviceID: 0x9614, AdapterSubsysID: 02171565, AdapterDriverVersion: 8.850.0.0 D2D? D2D+ DWrite? DWrite+ D3D11 Layers? D3D11 Layers+

Processor Notes sp-processor08_phx1_mozilla_com.23976:2012; MozillaProcessorAlgorithm2015; skunk_classifier: reject - not a plugin hang EMCheckCompatibility

True

Winsock LSP

SendoriLSP over [MSAFD Tcpip [TCP/IP]] : 2 : 1 :

SendoriLSP over [MSAFD Tcpip [UDP/IP]] : 2 : 2 : C:\Windows\system32\Sendori.dll 
SendoriLSP over [MSAFD Tcpip [TCP/IPv6]] : 2 : 1 :  
SendoriLSP over [MSAFD Tcpip [UDP/IPv6]] : 2 : 2 : C:\Windows\system32\Sendori.dll 
PGPlsp over [MSAFD Tcpip [TCP/IP]] : 2 : 1 : C:\Windows\system32\PGPlsp.dll 
MSAFD Tcpip [TCP/IP] : 2 : 1 :  
MSAFD Tcpip [UDP/IP] : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD Tcpip [RAW/IP] : 2 : 3 :  
MSAFD Tcpip [TCP/IPv6] : 2 : 1 : %SystemRoot%\system32\mswsock.dll 
MSAFD Tcpip [UDP/IPv6] : 2 : 2 :  
MSAFD Tcpip [RAW/IPv6] : 2 : 3 : %SystemRoot%\system32\mswsock.dll 
RSVP TCPv6 Service Provider : 2 : 1 :  
RSVP TCP Service Provider : 2 : 1 : %SystemRoot%\system32\mswsock.dll 
RSVP UDPv6 Service Provider : 2 : 2 :  
RSVP UDP Service Provider : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
SendoriLSP : 2 : 0 : C:\Windows\system32\Sendori.dll 
PGPlsp : 2 : 0 : C:\Windows\system32\PGPlsp.dll 
MSAFD RfComm [Bluetooth] : 2 : 1 :  
MSAFD NetBIOS [\Device\NetBT_Tcpip_{2F4E795B-B80D-4FC7-8758-92683118BEC1}] SEQPACKET 9 : 2 : 5 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{2F4E795B-B80D-4FC7-8758-92683118BEC1}] DATAGRAM 9 : 2 : 2 :  
MSAFD NetBIOS [\Device\NetBT_Tcpip_{4A2FD551-9F82-420B-8F3D-F30DC1366FEE}] SEQPACKET 5 : 2 : 5 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{4A2FD551-9F82-420B-8F3D-F30DC1366FEE}] DATAGRAM 5 : 2 : 2 :  
MSAFD NetBIOS [\Device\NetBT_Tcpip_{2CA1C1ED-3BC6-4CF6-A8EC-B05EC446826D}] SEQPACKET 3 : 2 : 5 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{2CA1C1ED-3BC6-4CF6-A8EC-B05EC446826D}] DATAGRAM 3 : 2 : 2 :  
MSAFD NetBIOS [\Device\NetBT_Tcpip_{4B4B3265-8C61-4697-91D8-D246FF47E0A4}] SEQPACKET 0 : 2 : 5 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{4B4B3265-8C61-4697-91D8-D246FF47E0A4}] DATAGRAM 0 : 2 : 2 :  
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{E09EBBF3-DEE3-478A-9973-BF3B4F7947D1}] SEQPACKET 11 : 2 : 5 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{E09EBBF3-DEE3-478A-9973-BF3B4F7947D1}] DATAGRAM 11 : 2 : 2 :  
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{539E28BE-0AE9-4385-BAA2-6F5B3A4714F2}] SEQPACKET 1 : 2 : 5 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{539E28BE-0AE9-4385-BAA2-6F5B3A4714F2}] DATAGRAM 1 : 2 : 2 :  
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{0B96742C-AC3B-44AF-88AE-29F0CE9B5F5A}] SEQPACKET 8 : 2 : 5 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{0B96742C-AC3B-44AF-88AE-29F0CE9B5F5A}] DATAGRAM 8 : 2 : 2 :  
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{2F4E795B-B80D-4FC7-8758-92683118BEC1}] SEQPACKET 10 : 2 : 5 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{2F4E795B-B80D-4FC7-8758-92683118BEC1}] DATAGRAM 10 : 2 : 2 :  
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{4A2FD551-9F82-420B-8F3D-F30DC1366FEE}] SEQPACKET 7 : 2 : 5 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{4A2FD551-9F82-420B-8F3D-F30DC1366FEE}] DATAGRAM 7 : 2 : 2 :  
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{8F09D7AB-44DE-458D-BB5F-670E8DB0DDE9}] SEQPACKET 6 : 2 : 5 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{8F09D7AB-44DE-458D-BB5F-670E8DB0DDE9}] DATAGRAM 6 : 2 : 2 :  
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{2CA1C1ED-3BC6-4CF6-A8EC-B05EC446826D}] SEQPACKET 4 : 2 : 5 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{2CA1C1ED-3BC6-4CF6-A8EC-B05EC446826D}] DATAGRAM 4 : 2 : 2 :  
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{4B4B3265-8C61-4697-91D8-D246FF47E0A4}] SEQPACKET 2 : 2 : 5 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{4B4B3265-8C61-4697-91D8-D246FF47E0A4}] DATAGRAM 2 : 2 : 2 : 

Adapter Vendor ID

0x1002

Adapter Device ID

0x9614

Total Virtual Memory

2147352576

Available Virtual Memory

168124416

System Memory Use Percentage

96

Available Page File

601628672

Available Physical Memory

136843264

Bugzilla - Report this bug in Firefox Core Plugins Toolkit Related Bugs

Crashing Thread Frame Module Signature Source 0 mozjs.dll js::CrashAtUnhandlableOOM(char const*) js/src/jscntxt.cpp 1 mozjs.dll js::gc::StoreBuffer::MonoTypeBuffer<js::gc::StoreBuffer::ValueEdge>::put(js::gc::StoreBuffer*, js::gc::StoreBuffer::ValueEdge const&) js/src/gc/StoreBuffer.h 2 mozjs.dll js::InternalGCMethods<JS::Value>::postBarrier(JS::Value*) js/src/gc/Barrier.h 3 mozjs.dll js::ArgumentsObject::setArg(unsigned int, JS::Value const&) js/src/vm/ArgumentsObject.h 4 mozjs.dll Interpret js/src/vm/Interpreter.cpp 5 mozjs.dll js::RunScript(JSContext*, js::RunState&) js/src/vm/Interpreter.cpp 6 mozjs.dll js::Invoke(JSContext*, JS::CallArgs, js::MaybeConstruct) js/src/vm/Interpreter.cpp 7 mozjs.dll js_fun_apply(JSContext*, unsigned int, JS::Value*) js/src/jsfun.cpp 8 mozjs.dll js::Invoke(JSContext*, JS::CallArgs, js::MaybeConstruct) js/src/vm/Interpreter.cpp 9 mozjs.dll Interpret js/src/vm/Interpreter.cpp 10 mozjs.dll js::RunScript(JSContext*, js::RunState&) js/src/vm/Interpreter.cpp 11 mozjs.dll js::Invoke(JSContext*, JS::CallArgs, js::MaybeConstruct) js/src/vm/Interpreter.cpp 12 mozjs.dll js::Invoke(JSContext*, JS::Value const&, JS::Value const&, unsigned int, JS::Value const*, JS::MutableHandle<JS::Value>) js/src/vm/Interpreter.cpp 13 mozjs.dll JS::Call(JSContext*, JS::Handle<JS::Value>, JS::Handle<JS::Value>, JS::HandleValueArray const&, JS::MutableHandle<JS::Value>) js/src/jsapi.cpp 14 xul.dll mozilla::dom::EventListener::HandleEvent(JSContext*, JS::Handle<JS::Value>, mozilla::dom::Event&, mozilla::ErrorResult&) obj-firefox/dom/bindings/EventListenerBinding.cpp 15 xul.dll mozilla::dom::EventListener::HandleEvent<mozilla::dom::EventTarget*>(mozilla::dom::EventTarget* const&, mozilla::dom::Event&, mozilla::ErrorResult&, mozilla::dom::CallbackObject::ExceptionHandling) obj-firefox/dist/include/mozilla/dom/EventListenerBinding.h 16 xul.dll mozilla::EventListenerManager::HandleEventSubType(mozilla::EventListenerManager::Listener*, nsIDOMEvent*, mozilla::dom::EventTarget*) dom/events/EventListenerManager.cpp

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Let me know if you need more crash reports----I probably have 50 of them on file.

P.S. I have no clue what most of this means!

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You can post the ID of the crash report instead of the full crash report.

  • bp-daecec88-b15e-474b-8ebc-4af9b2141118

This is an out-of-memory crash where all available memory is used up.

You can try to disable hardware acceleration in Firefox.

  • Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available"

You need to close and restart Firefox after toggling this setting.


Do a malware check with several malware scanning programs on the Windows computer. Please scan with all programs because each program detects different malware. All these programs have free versions.

Make sure that you update each program to get the latest version of their databases before doing a scan.

You can also do a check for a rootkit infection with TDSSKiller.

See also: