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Firefox 33.1 is slow, unreliable and keeps crashing! help!

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I encountered the same problem at the previous version: it was slow to load up, unresponsive when it actually opened and would crash often - shockwave plugin crash or some other sort of crash. I've encountered the blue screen error (due to display something) twice since I upgraded to 33.1. Previously, I had reverted to version 32 something. I don't want to do that again - someone really needs to fix this.

All Replies (6)

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We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

  1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
  2. Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste that into the "Post a Reply" box. (Please don't take a screenshot of your crashes, just copy and paste the ID's. The below image is just an example of what your Firefox screen should look like)


Thank you for your help!

More information and further troubleshooting steps can be found in the Firefox crashes - Troubleshoot, prevent and get help fixing crashes article.

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b5d088e5-ed10-4af6-a54c-006edd2dff65 01-Nov-2014 12:53 PM

The other one's are from before I updated to Version 33.1. The question was posted from my other computer, I'll post the crash report details of that computer too.

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Checked the other computer - none of the crashes have a bp- prefix:

7d8b9946-5ccc-4223-beac-e9d0740d5908 11/13/2014 11:55 AM ee9c7b0a-1ec1-49c9-8a59-46bb711bb79d 11/13/2014 10:43 AM 5f193011-94b3-4df6-a64c-35c888437f0d 11/12/2014 8:47 PM e0044ea6-ee4f-4155-947f-48f13693bab4 11/9/2014 6:24 PM 379d7a6c-6ad0-481a-aba6-c0b96e7dff06 11/9/2014 3:33 PM dc6b5bd9-ca72-4fe9-adef-226427c518b2 10/29/2014 1:01 PM 597836e5-24cc-4480-910c-ebfc4055b4a5 10/29/2014 12:59 PM 8d67bc28-eb7d-43ab-887f-294d6ca625dd 10/24/2014 2:11 PM df3a1790-3168-4698-a0f9-7924b064209a 10/14/2014 2:21 PM a26ceec5-42dd-4b73-99da-bbc57a0042dc 10/5/2014 4:38 PM efeb7387-57da-47ce-b862-a0dcffd77d71 9/9/2014 6:51 PM b81f05cd-d46f-4d97-ab13-11d487d4fc2e 8/21/2014 2:19 PM 19485199-a1bb-42a7-b1c5-63a14e402d2c 8/12/2014 8:17 PM

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Can you click the crash ID's the don't have a BP- in front of them, and then copy the new numbers? You have to click them to send them in for processing

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I did what you suggested, these are the most recent ones:

bp-b4cac774-731a-408c-b090-cf3672141114 11/14/2014 1:07 PM bp-4cca1d74-d2a9-4dda-8a00-657b42141114 11/14/2014 1:07 PM bp-0e98f87a-0683-4dfe-abc8-a4d1e2141114 11/14/2014 1:07 PM bp-08dcf8e1-a8ff-49fa-a581-bbcf72141114 11/14/2014 1:07 PM bp-80280381-7d95-4bc8-8c3d-3012c2141114 11/14/2014 1:06 PM

After clicking it tried to submit a report which opened a new page. All of them have 'plugin Shockwave Flash' in the 'process type' field.

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bp-4f7266a4-7bbb-4040-99ed-80f492141030 10/29/2014 22:08 bp-ba26aaaa-63b7-46b5-86b4-959ae2141029 10/29/2014 00:40 bp-d71cf236-4e74-4b16-89d5-464dc2141027 10/27/2014 12:32 bp-100dff39-2c10-4864-ba9a-2a1882141026 10/26/2014 04:22 bp-a652f205-20ab-4358-a53a-c1f3b2141025 10/25/2014 02:21