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Thinta lapha ukuze uye kuveshini yamakhalekhukhwini kusayithi.

Isithangami Sabeseki

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

help !!!

Kuphostiwe

You can not solve this problem we constantly coming out this? - http://s11.postimg.org/c3590hdub/screenshot_160.png

You can not solve this problem we constantly coming out this? - http://s11.postimg.org/c3590hdub/screenshot_160.png

Eminye Imininingwane Yohlelo

Fakela amapulagi

  • Shockwave Flash 15.0 r0
  • Google Update
  • Unity Player 4.5.4f2
  • RealPlayer(tm) LiveConnect-Enabled Plug-In
  • RealPlayer Download Plugin
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Next Generation Java Plug-in 1.6.0_24 for Mozilla browsers
  • VLC media player Web Plugin 2.1.3
  • RealNetworks(tm) RealDownloader Chrome Background Extension Plug-In
  • RealNetworks(tm) RealDownloader PepperFlashVideoShim Plug-In
  • RealNetworks(tm) RealDownloader HTML5VideoShim Plug-In
  • RealDownloader Plugin
  • 2,5,3,1
  • DRM Netscape Network Object
  • Npdsplay dll
  • DRM Store Netscape Plugin
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers

Isisebenziso

  • Firefox 33.1
  • Umsebenzisi oyi-ejenti: Mozilla/5.0 (Windows NT 5.1; rv:33.0) Gecko/20100101 Firefox/33.0
  • I-URL Yokweseka: https://support.mozilla.org/1/firefox/33.1/WINNT/en-US/

Izandiso

  • Super Start 7.3.1 (superstart@enjoyfreeware.org)
  • Troubleshooter 1.1a (troubleshooter@mozilla.org)
  • DownloadHelper 4.9.24 ({b9db16a4-6edc-47ec-a1f4-b86292ed211d}) (Akusebenzi)
  • IDM CC 7.3.85 (mozilla_cc@internetdownloadmanager.com) (Akusebenzi)
  • Microsoft .NET Framework Assistant 1.0 ({20a82645-c095-46ed-80e3-08825760534b}) (Akusebenzi)
  • TVU Web Player 2,5,3,1 (firefox@tvunetworks.com) (Akusebenzi)

I-Javascript

  • incrementalGCEnabled: True

Imidwebo

  • adapterDescription: ATI MOBILITY RADEON XPRESS 200
  • adapterDescription2:
  • adapterDeviceID: 0x5955
  • adapterDeviceID2:
  • adapterDrivers: ati2dvag
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterVendorID: 0x1002
  • adapterVendorID2:
  • direct2DEnabled: False
  • direct2DEnabledMessage: [u'tryNewerDriver', u'9.6']
  • directWriteEnabled: False
  • directWriteVersion: 0.0.0.0
  • driverDate: 2-10-2010
  • driverDate2:
  • driverVersion: 8.593.100.0
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'skia', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'cairo', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 0
  • numAcceleratedWindowsMessage: [u'tryNewerDriver', u'9.6']
  • numTotalWindows: 1
  • webglRendererMessage: [u'tryNewerDriver', u'9.6']
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Basic

Okuthandwayo Okulungisiwe

  • accessibility.typeaheadfind.flashBar: 0
  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.disk.smart_size_cached_value: 358400
  • browser.cache.frecency_experiment: 3
  • browser.places.smartBookmarksVersion: 7
  • browser.search.useDBForOrder: false
  • browser.sessionstore.upgradeBackup.latestBuildID: 20141106120505
  • browser.startup.homepage_override.buildID: 20141106120505
  • browser.startup.homepage_override.mstone: 33.1
  • dom.mozApps.used: True
  • extensions.lastAppVersion: 33.1
  • keyword.URL:
  • media.gmp-gmpopenh264.enabled: True
  • media.gmp-gmpopenh264.lastUpdate: 1413269602
  • media.gmp-gmpopenh264.version: 1.1
  • media.gmp-manager.lastCheck: 1415561221
  • network.cookie.prefsMigrated: True
  • places.database.lastMaintenance: 1415556837
  • places.history.expiration.transient_current_max_pages: 23438
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • plugin.importedState: True
  • plugin.state.java: 2
  • plugin.state.npdeployjava: 1
  • plugin.state.npdlplugin: 2
  • plugin.state.npdrmv: 2
  • plugin.state.npdsplay: 2
  • plugin.state.npgoogleupdate: 2
  • plugin.state.nppl: 2
  • plugin.state.nprndlchromebrowserrecordext: 2
  • plugin.state.nprndlhtml5videoshim: 2
  • plugin.state.nprndlpepperflashvideoshim: 2
  • plugin.state.nprpplugin: 2
  • plugin.state.nptvuax: 2
  • plugin.state.npvlc: 2
  • plugin.state.npwmsdrm: 2
  • plugin.state.npwpf: 2
  • privacy.sanitize.migrateFx3Prefs: True
  • privacy.sanitize.timeSpan: 0
  • security.default_personal_cert: Select Automatically
  • security.disable_button.openCertManager: False
  • storage.vacuum.last.index: 1
  • storage.vacuum.last.places.sqlite: 1415120055

Misc

  • Umsebenzisi JS: Cha
  • Ukufinyeleleka: Cha
firefoxbob2 17 izisombululo 109 izimpendulo
Kuphostiwe

Hi Shomy, I'm sorry to hear that you are having this problem. I'd be happy to help you get this problem fixed.

First I am going to need some more information about this. I'm going to need to know when this happens. Does it happen right when you try to start Firefox? Also it would be very help full to see the full crash report. So I am going to need you to click that box that says tell Mozilla. Then I am going to need you to take a look at this article . If at all possible give use the crash ID. That will help us to help you.

Hi Shomy, I'm sorry to hear that you are having this problem. I'd be happy to help you get this problem fixed. First I am going to need some more information about this. I'm going to need to know when this happens. Does it happen right when you try to start Firefox? Also it would be very help full to see the full crash report. So I am going to need you to click that box that says tell Mozilla. Then I am going to need you to [[Mozilla Crash Reporter|take a look at this article]] . If at all possible give use the crash ID. That will help us to help you.

Umnikazi wombuzo

ID: 84ae108e-440c-4f2b-8bc2-443a02141110 Signature: mpk.dll@0x2755d

time I can not find.

thank you. :)

ID: 84ae108e-440c-4f2b-8bc2-443a02141110 Signature: mpk.dll@0x2755d time I can not find. thank you. :)
firefoxbob2 17 izisombululo 109 izimpendulo
Kuphostiwe

Thank you for getting that information. It was a lot of help. After reviewing the crash report it seems that the thing causing the crash is a library named mpk.dll. This is not part of Firefox. When I looked on the internet for more information about this the .dll looks to be linked to malware and keyloggers. I would recommend getting anti virus / anti spyware such as AVG, Norton, Mcafee if you don't have it already. Also many internet service providers do provide it for free with there service. Update the definitions and run a full system scan. If you need anymore information about this please look at this article .

Please let me know if anymore information is needed and if Firefox works normally after this.

Thank you for getting that information. It was a lot of help. After reviewing the crash report it seems that the thing causing the crash is a library named mpk.dll. This is not part of Firefox. When I looked on the internet for more information about this the .dll looks to be linked to malware and keyloggers. I would recommend getting anti virus / anti spyware such as AVG, Norton, Mcafee if you don't have it already. Also many internet service providers do provide it for free with there service. Update the definitions and run a full system scan. If you need anymore information about this please look at [[Troubleshoot Firefox issues caused by malware|this article]] . Please let me know if anymore information is needed and if Firefox works normally after this.

Impendulo Ewusizo

I cleaned the computer from viruses and still got the same problem, the problem is not only with me but also with other users. :(

I cleaned the computer from viruses and still got the same problem, the problem is not only with me but also with other users. :(
philipp
  • Top 25 Contributor
  • Moderator
5306 izisombululo 23424 izimpendulo
Kuphostiwe

hello, as your crash report suggests that the issue is caused by malware which is still present and active on your pc, please run a full scan of your system with different other tools like the free version of malwarebytes, adwcleaner, microsoft safety scanner & kaspersky security scan.

Troubleshoot Firefox issues caused by malware

hello, as your crash report suggests that the issue is caused by malware which is still present and active on your pc, please run a full scan of your system with different other tools like the [http://www.malwarebytes.org/products/malwarebytes_free free version of malwarebytes], [http://www.bleepingcomputer.com/download/adwcleaner/ adwcleaner], [http://www.microsoft.com/security/scanner/default.aspx microsoft safety scanner] & [http://www.kaspersky.com/security-scan kaspersky security scan]. [[Troubleshoot Firefox issues caused by malware]]
cor-el
  • Top 10 Contributor
  • Moderator
17472 izisombululo 157915 izimpendulo
Kuphostiwe
See also: *http://www.besttechtips.org/how-to-remove-refog-keylogger/ *[[/questions/1009183]]

Okulungisiwe ngu cor-el

FredMcD
  • Top 10 Contributor
4246 izisombululo 59390 izimpendulo
Kuphostiwe

In the address bar, type about:crashes. Note: If any reports do not have BP in front of the numbers, click it and select Submit.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.

In the address bar, type '''about:crashes. Note:''' If any reports do not have '''BP''' in front of the numbers, click it and select '''Submit'''. Using your mouse, '''mark''' the most '''resent 7 - 10''' crash reports, and '''copy''' them. Now go to the reply box below and '''paste''' them in.