We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
2. Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste that into the "Post a Reply" box. (Please don't take a screenshot of your crashes, just copy and paste the ID's. The below image is just an example of what your Firefox screen should look like)

Thank you for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

Report ID Date Submitted bp-50fe60e1-e455-4923-ae14-beb1d2141110 11/10/2014 9:15 AM bp-d5a6b0a5-0cab-417d-9661-ccf902141110 11/10/2014 9:15 AM bp-fa8fab8c-d8a9-4673-a273-8d3892141110 11/10/2014 9:15 AM bp-f5ae11db-80c0-4005-910f-a3eb62141110 11/10/2014 9:15 AM bp-205ca083-4760-4434-8e76-6befd2141110 11/10/2014 9:15 AM bp-cc96b6d3-95c2-4c62-a9de-1ab4a2141110

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You can try to disable hardware acceleration in Firefox.

• Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available"

You need to close and restart Firefox after toggling this setting.

• https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes
• https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

You can check for problems with current Shockwave Flash plugin versions and try this:

• check for updates for your graphics drive drivers
  https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration
• disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)
• disable hardware acceleration in the Flash plugin

See also:

• http://kb.mozillazine.org/Flash#Troubleshooting