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Why doesn't Firefox store my user ID

Kuphostiwe

When I do internet banking, or log into sky, I have to repeatedly retype my user ID in spite of ticking the box to be remembered . I am using an I Mac purchased in Jan 2014.

When I do internet banking, or log into sky, I have to repeatedly retype my user ID in spite of ticking the box to be remembered . I am using an I Mac purchased in Jan 2014.

Eminye Imininingwane Yohlelo

Fakela amapulagi

  • Shockwave Flash 15.0 r0
  • Displays Java applet content, or a placeholder if Java is not installed.
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in web pages. For more information, visit the QuickTime Web site.
  • Provides information about the default web browser

Isisebenziso

  • Firefox 33.0.3
  • Umsebenzisi oyi-ejenti: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.9; rv:33.0) Gecko/20100101 Firefox/33.0
  • I-URL Yokweseka: https://support.mozilla.org/1/firefox/33.0.3/Darwin/en-US/

Izandiso

  • Troubleshooter 1.1a (troubleshooter@mozilla.org)

I-Javascript

  • incrementalGCEnabled: True

Imidwebo

  • adapterDescription:
  • adapterDeviceID: 0x d22
  • adapterDrivers:
  • adapterRAM:
  • adapterVendorID: 0x8086
  • driverDate:
  • driverVersion:
  • info: {u'AzureCanvasBackend': u'quartz', u'AzureFallbackCanvasBackend': u'none', u'AzureContentBackend': u'quartz', u'AzureSkiaAccelerated': 0}
  • numAcceleratedWindows: 2
  • numTotalWindows: 2
  • webglRenderer: Intel Inc. -- Intel Iris Pro OpenGL Engine
  • windowLayerManagerRemote: True
  • windowLayerManagerType: OpenGL

Okuthandwayo Okulungisiwe

  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.disk.smart_size_cached_value: 358400
  • browser.cache.frecency_experiment: 2
  • browser.places.smartBookmarksVersion: 7
  • browser.sessionstore.upgradeBackup.latestBuildID: 20141105223254
  • browser.startup.homepage_override.buildID: 20141105223254
  • browser.startup.homepage_override.mstone: 33.0.3
  • dom.mozApps.used: True
  • extensions.lastAppVersion: 33.0.3
  • font.language.group: x-western
  • media.gmp-gmpopenh264.lastUpdate: 1415399947
  • media.gmp-gmpopenh264.version: 1.1
  • media.gmp-manager.lastCheck: 1415399946
  • network.cookie.prefsMigrated: True
  • places.database.lastMaintenance: 1415311220
  • places.history.expiration.transient_current_max_pages: 104858
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • plugin.importedState: True
  • privacy.cpd.offlineApps: True
  • privacy.cpd.siteSettings: True
  • privacy.sanitize.migrateFx3Prefs: True
  • privacy.sanitize.timeSpan: 0
  • storage.vacuum.last.index: 1
  • storage.vacuum.last.places.sqlite: 1414957181

Misc

  • Umsebenzisi JS: Cha
  • Ukufinyeleleka: Cha
jscher2000
  • Top 10 Contributor
8839 izisombululo 72250 izimpendulo
Kuphostiwe

When you tick the checkbox, the site sends Firefox a persistent cookie so that even after you exit and start Firefox up again, Firefox can send the cookie back to the site. (Otherwise, you get a cookie that's only valid for a short time.)

There are many possible reasons that a cookie might not survive long enough to get you back in the site. These include changes to Firefox's cookie settings, or using a private window, or add-ons that clean up cookies, or external privacy/utility software that cleans up cookies.

Can you test how soon Firefox forgets? For example, if you log out of your bank and then open a new window and go to the login page again, if your user name there or blank? A second test would be exiting Firefox and starting it back up again right away. (Sometimes external cookie cleaners only run once a day at a set time, or run when you start up or shut down your computer.)

When you tick the checkbox, the site sends Firefox a persistent cookie so that even after you exit and start Firefox up again, Firefox can send the cookie back to the site. (Otherwise, you get a cookie that's only valid for a short time.) There are many possible reasons that a cookie might not survive long enough to get you back in the site. These include changes to Firefox's cookie settings, or using a private window, or add-ons that clean up cookies, or external privacy/utility software that cleans up cookies. Can you test how soon Firefox forgets? For example, if you log out of your bank and then open a new window and go to the login page again, if your user name there or blank? A second test would be exiting Firefox and starting it back up again right away. (Sometimes external cookie cleaners only run once a day at a set time, or run when you start up or shut down your computer.)
cor-el
  • Top 10 Contributor
  • Moderator
17697 izisombululo 160135 izimpendulo
Kuphostiwe

Clear the cache and remove cookies only from websites that cause problems.

"Clear the Cache":

  • Firefox > Preferences > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox > Preferences > Privacy > "Use custom settings for history" > Cookies: "Show Cookies"

If clearing cookies didn't help then it is possible that the cookies.sqlite file that stores the cookies got corrupted.

  • Rename (or delete) cookies.sqlite (cookies.sqlite.old) and delete other present cookies files like cookies.sqlite-journal in the Firefox profile folder in case the file cookies.sqlite got corrupted.
Clear the cache and remove cookies only from websites that cause problems. "Clear the Cache": *Firefox > Preferences > Advanced > Network > Cached Web Content: "Clear Now" "Remove Cookies" from sites causing problems: *Firefox > Preferences > Privacy > "Use custom settings for history" > Cookies: "Show Cookies" If clearing cookies didn't help then it is possible that the cookies.sqlite file that stores the cookies got corrupted. *Rename (or delete) <b>cookies.sqlite</b> (cookies.sqlite.old) and delete other present cookies files like <b>cookies.sqlite-journal</b> in the Firefox profile folder in case the file cookies.sqlite got corrupted. *http://kb.mozillazine.org/Cookies *https://support.mozilla.org/kb/Deleting+cookies