Firefox crashes
Please help! Crashing every few minutes. No rhyme or reason.
AdapterDeviceID: 0x0126 AdapterDriverVersion: 9.17.10.2867 AdapterSubsysID: 1619103c AdapterVendorID: 0x8086 Add-ons: %7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:33.0.3 AvailablePageFile: 5962670080 AvailablePhysicalMemory: 691146752 AvailableVirtualMemory: 3445555200 BIOS_Manufacturer: Hewlett-Packard BlockedDllList: BreakpadReserveAddress: 42336256 BreakpadReserveSize: 41943040 BuildID: 20141105223254 CrashTime: 1415381702 EMCheckCompatibility: true FramePoisonBase: 00000000f0de0000 FramePoisonSize: 65536 InstallTime: 1415370755 Notes: AdapterVendorID: 0x8086, AdapterDeviceID: 0x0126, AdapterSubsysID: 1619103c, AdapterDriverVersion: 9.17.10.2867 D2D? D2D+ DWrite? DWrite+ D3D11 Layers? D3D11 Layers+ ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SecondsSinceLastCrash: 367 StartupTime: 1415381410 SystemMemoryUsePercentage: 66 Theme: classic/1.0 Throttleable: 1 TotalPageFile: 8521109504 TotalPhysicalMemory: 2078658560 TotalVirtualMemory: 4294836224 URL: http://flyer.canadiantire.ca/Canadiantire/BrowseByPage?storeid=2400391&promotionviewmode=1&promotioncode=CaTire-141105ENG&listingid=0&sneakpeek=N&pagenumber=1 Vendor: Mozilla Version: 33.0.3 Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 1 :
MSAFD Tcpip [UDP/IP] : 2 : 2 : %SystemRoot%\system32\mswsock.dll MSAFD Tcpip [RAW/IP] : 2 : 3 : MSAFD Tcpip [TCP/IPv6] : 2 : 1 : %SystemRoot%\system32\mswsock.dll MSAFD Tcpip [UDP/IPv6] : 2 : 2 : MSAFD Tcpip [RAW/IPv6] : 2 : 3 : %SystemRoot%\system32\mswsock.dll RSVP TCPv6 Service Provider : 2 : 1 : RSVP TCP Service Provider : 2 : 1 : %SystemRoot%\system32\mswsock.dll RSVP UDPv6 Service Provider : 2 : 2 : RSVP UDP Service Provider : 2 : 2 : %SystemRoot%\system32\mswsock.dll MSAFD RfComm [Bluetooth] : 2 : 1 :
useragent_locale: en-US
This report also contains technical information about the state of the application when it crashed.
All Replies (4)
In the address bar, type about:crashes. Note: If any reports do not have BP in front of the numbers, click it and select Submit.
Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.
Start Firefox in Safe Mode {web link} While you are in safe mode;
Type about:preferences#advanced<Enter> in the address bar.
Under Advanced, Select General. Look for and turn off Use Hardware Acceleration.
Poke around safe web sites. Are there any problems?
Then restart.
bp-f1bbbec3-6eec-452c-a9d2-78d2a2141112 12/11/2014 11:00 AM bp-3f4e644e-169b-486d-b519-70caa2141112 12/11/2014 10:55 AM bp-285993ff-c4e4-4bdf-bebc-721262141112 12/11/2014 10:50 AM bp-8f794183-3693-4633-8476-7f69a2141112 12/11/2014 10:49 AM bp-c185039f-b387-4b4a-8e48-233fd2141112 12/11/2014 10:46 AM bp-93d5cd37-b8c1-4ca4-98e5-70b482141112 12/11/2014 10:46 AM bp-4c6eaf5b-a5f3-4134-9ae8-6f06b2141107 07/11/2014 2:32 PM bp-fac5a363-7588-416d-a1b8-9c6a52141107 07/11/2014 1:27 PM bp-7aca099b-1b9b-4f66-8596-948522141107 07/11/2014 1:08 PM bp-a28ff579-2c0e-415f-b003-ee5092141107 07/11/2014 12:55 PM
Firefox does not understand what is causing the crashes. But is showing a high memory issue:
Total Virtual Memory 4294836224
Available Virtual Memory 3586519040
System Memory Use Percentage 83
Available Page File 5621534720
Available Physical Memory 339632128
Did you try disabling Hardware Acceleration and run in Safe Mode?