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When I try to open Firefox I get a message: "Update could not be installed. Make sure there is not another instance of Firefox. Restart and try again."

Kuphostiwe

Started w/FF 29 something.on Win XP (Home) SP3

Verified w/Task manager and PS that there is no other instance of FF. Occurs only in my profile, administrator and other users do not get this message.

First Resetting, did not work. Safe mode also did not work. Uninstalled completely, even deleted the Firefox folder from my profile and rebooted. Downloaded new versions, installed and same issue.

Firefox now version 33, all seems up to date but I still get that message. When I open Help > About it says I am at version 33 and to restart to upgrade...

Any ideas greatly appreciated.

Have reverted to SeaMonkey for now.

Started w/FF 29 something.on Win XP (Home) SP3 Verified w/Task manager and PS that there is no other instance of FF. Occurs only in my profile, administrator and other users do not get this message. First Resetting, did not work. Safe mode also did not work. Uninstalled completely, even deleted the Firefox folder from my profile and rebooted. Downloaded new versions, installed and same issue. Firefox now version 33, all seems up to date but I still get that message. When I open Help > About it says I am at version 33 and to restart to upgrade... Any ideas greatly appreciated. Have reverted to SeaMonkey for now.

Isisombululo esikhethiwe

Many Thanks ideato.

There was no option not to install the updater (in custom install) as in the install from the stub but I went ahead anyway. This seems to have done the trick. No error messages in my my profile and FF has done a successful update (See screen shot).

Thanks Again Cheers

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Eminye Imininingwane Yohlelo

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Isisebenziso

  • I-ejenti Engumsebenzisi: Mozilla/5.0 (Windows NT 5.1; rv:33.0) Gecko/20100101 Firefox/33.0 SeaMonkey/2.30

Eminye Imininingwane

Application Basics
------------------
Name: Firefox
Version: 33.0
User Agent: Mozilla/5.0 (Windows NT 5.1; rv:33.0) Gecko/20100101 Firefox/33.0
Multiprocess Windows: 0/1
Crash Reports for the Last 3 Days
---------------------------------
All Crash Reports
Extensions
----------
Name: Microsoft .NET Framework Assistant
Version: 0.0.0
Enabled: false
ID: {20a82645-c095-46ed-80e3-08825760534b}
Graphics
--------
Adapter Description: Mobile Intel(R) 945 Express Chipset Family
Adapter Drivers: igxprd32
Adapter RAM: Unknown
Device ID: 0x27ae
Direct2D Enabled: Blocked for your graphics driver version. Try updating your graphics driver to version 6.1400.1000.5218 or newer.
DirectWrite Enabled: false (0.0.0.0)
Driver Date: 2-15-2008
Driver Version: 6.14.10.4926
GPU #2 Active: false
GPU Accelerated Windows: 0/1 Basic (OMTC) Blocked for your graphics driver version. Try updating your graphics driver to version 6.1400.1000.5218 or newer.
Vendor ID: 0x8086
WebGL Renderer: Blocked for your graphics driver version. Try updating your graphics driver to version 6.1400.1000.5218 or newer.
windowLayerManagerRemote: true
AzureCanvasBackend: skia
AzureContentBackend: cairo
AzureFallbackCanvasBackend: cairo
AzureSkiaAccelerated: 0
Important Modified Preferences
------------------------------
browser.cache.disk.capacity: 358400
browser.cache.disk.smart_size.first_run: false
browser.cache.disk.smart_size.use_old_max: false
browser.cache.frecency_experiment: 3
browser.places.smartBookmarksVersion: 7
browser.sessionstore.upgradeBackup.latestBuildID: 20141011015303
browser.startup.homepage_override.buildID: 20141011015303
browser.startup.homepage_override.mstone: 33.0
browser.tabs.warnOnClose: false
extensions.lastAppVersion: 33.0
gfx.blacklist.direct2d: 3
gfx.blacklist.layers.direct3d10: 3
gfx.blacklist.layers.direct3d10-1: 3
gfx.blacklist.layers.direct3d11: 3
gfx.blacklist.layers.direct3d9: 3
gfx.blacklist.layers.opengl: 3
gfx.blacklist.stagefright: 3
gfx.blacklist.suggested-driver-version: 6.1400.1000.5218
gfx.blacklist.webgl.angle: 3
gfx.blacklist.webgl.msaa: 3
gfx.blacklist.webgl.opengl: 3
media.gmp-gmpopenh264.lastUpdate: 1414266601
media.gmp-gmpopenh264.version: 1.1
media.gmp-manager.lastCheck: 1414421482
network.cookie.prefsMigrated: true
places.database.lastMaintenance: 1414421437
places.history.expiration.transient_current_max_pages: 26614
plugin.disable_full_page_plugin_for_types: application/pdf
privacy.sanitize.migrateFx3Prefs: true
Important Locked Preferences
----------------------------
JavaScript
----------
Incremental GC: true
Accessibility
-------------
Activated: false
Prevent Accessibility: 0
Library Versions
----------------
NSPR
Expected minimum version: 4.10.7
Version in use: 4.10.7
NSS
Expected minimum version: 3.17.1 Basic ECC
Version in use: 3.17.1 Basic ECC
NSSSMIME
Expected minimum version: 3.17.1 Basic ECC
Version in use: 3.17.1 Basic ECC
NSSSSL
Expected minimum version: 3.17.1 Basic ECC
Version in use: 3.17.1 Basic ECC
NSSUTIL
Expected minimum version: 3.17.1
Version in use: 3.17.1
Experimental Features
---------------------

ideato 893 izisombululo 6250 izimpendulo
Kuphostiwe

Hello sprytely, go for a clean re-install, this means you remove Firefox program files and then reinstall Firefox. Please follow these steps:

Note: You might want to print these steps or view them in another browser.

  1. Download the latest Desktop version of Firefox from the next full installer https://www.mozilla.org/en-US/firefox/all/ and save the setup file to your computer.
  2. After the download finishes, close all Firefox windows (click Exit from the Firefox or File menu).
  3. Delete the Firefox installation folder, which is located in one of these locations, by default:
    • Windows:
      • C:\Program Files\Mozilla Firefox
      • C:\Program Files (x86)\Mozilla Firefox
  4. Now, go ahead and reinstall Firefox:
    1. Double-click the downloaded installation file and go through the steps of the installation wizard.
    2. Once the wizard is finished, choose to directly open Firefox after clicking the Finish button.

More information about reinstalling Firefox can be found here.

WARNING:Do not use a third party uninstaller as part of this process. Doing so could permanently delete your Firefox profile data, including but not limited to, extensions, cache, cookies, bookmarks, personal settings and saved passwords. These cannot be easily recovered unless they have been backed up to an external device! See Back up and restore information in Firefox profiles.


Thank you.

Hello sprytely, go for a clean re-install, this means you '''remove Firefox program files''' and then reinstall Firefox. Please follow these steps: '''Note:''' You might want to print these steps or view them in another browser. #Download the latest Desktop version of Firefox from the next full installer https://www.mozilla.org/en-US/firefox/all/ and save the setup file to your computer. #After the download finishes, close all Firefox windows (click Exit from the Firefox or File menu). #Delete the Firefox installation folder, which is located in one of these locations, by default: #*'''Windows:''' #**C:\Program Files\Mozilla Firefox #**C:\Program Files (x86)\Mozilla Firefox #Now, go ahead and reinstall Firefox: ##Double-click the downloaded installation file and go through the steps of the installation wizard. ##Once the wizard is finished, choose to directly open Firefox after clicking the Finish button. More information about reinstalling Firefox can be found [[Troubleshoot and diagnose Firefox problems#w_5-reinstall-firefox|here]]. <b>WARNING:</b>Do not use a third party uninstaller as part of this process. Doing so could permanently delete your [[Profiles|Firefox profile]] data, including but not limited to, extensions, cache, cookies, bookmarks, personal settings and saved passwords. <u>These cannot be easily recovered unless they have been backed up to an external device!</u> See [[Back up and restore information in Firefox profiles]]. <!-- Starting in Firefox 31, the Firefox uninstaller no longer lets you remove user profile data.Ref: Bug 432017 and https://support.mozilla.org/kb/uninstall-firefox-from-your-computer/discuss/5279 [Fx31] Windows uninstaller will no longer offer the option to remove personal data --> Thank you.

Umnikazi wombuzo

I am quite sure I did that but perhaps I forgot to do the C:\Program Files\Mozilla Firefox folder. I will try it again and let you know.

I am quite sure I did that but perhaps I forgot to do the C:\Program Files\Mozilla Firefox folder. I will try it again and let you know.

Umnikazi wombuzo

Tried again and here is what happens:

  • C:\Program Files\Mozilla Firefox folder is removed during uninstall
  • Removed ...\Mozilla Firefox folder from my profile
  • Rebooted
  • Verified FF in administrator profile
  • Switched to my profile
  • Windows appears to have rebuilt my profile as all the messages of a first time use appeared

Have lost my profile and all info in it.

Tried FF... no error messaged Checked Help > About and it says FF 33, Restart to update Restarted FF and same message "Could not get software update..." Will have to restore before I can go furth

Tried again and here is what happens: * C:\Program Files\Mozilla Firefox folder is removed during uninstall * Removed ...\Mozilla Firefox folder from my profile * Rebooted * Verified FF in administrator profile * Switched to my profile * Windows appears to have rebuilt my profile as all the messages of a first time use appeared Have lost my profile and all info in it. Tried FF... no error messaged Checked Help > About and it says FF 33, Restart to update Restarted FF and same message "Could not get software update..." Will have to restore before I can go furth

Umnikazi wombuzo

More info...

Have restored my profile... Please see attached images Clipboard2, Help > About Clipboard1, FF start-up error message

Is there a next step? Perhaps there is somethinf in the Registry that is messed up? Should I re-install Without the Firefox Updater thingy? (All default settings in the Install.)

More info... Have restored my profile... Please see attached images Clipboard2, Help > About Clipboard1, FF start-up error message Is there a next step? Perhaps there is somethinf in the Registry that is messed up? Should I re-install '''''Without '''''the Firefox Updater thingy? (All default settings in the Install.)
ideato 893 izisombululo 6250 izimpendulo
Kuphostiwe

Try the next, download the latest 33.0.2 from : https://www.mozilla.org/en-US/firefox/all/

then close the pc, and start it with windows safe mode with network support, then update firefox with the already downloaded latest version over the current, without the updater thing.

Any luck ?


thanks

Try the next, download the latest 33.0.2 from : https://www.mozilla.org/en-US/firefox/all/ then close the pc, and start it with [https://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/boot_failsafe.mspx?mfr=true windows safe mode with network support], then update firefox with the already downloaded latest version over the current, without the updater thing. Any luck ? thanks

Okulungisiwe ngu ideato

Isisombululo Esikhethiwe

Many Thanks ideato.

There was no option not to install the updater (in custom install) as in the install from the stub but I went ahead anyway. This seems to have done the trick. No error messages in my my profile and FF has done a successful update (See screen shot).

Thanks Again Cheers

Many Thanks ideato. There was no option not to install the updater (in custom install) as in the install from the stub but I went ahead anyway. This seems to have done the trick. No error messages in my my profile and FF has done a successful update (See screen shot). Thanks Again Cheers
ideato 893 izisombululo 6250 izimpendulo
Kuphostiwe

You are welcome

You are welcome
Wayne Mery
  • Top 25 Contributor
  • Moderator
594 izisombululo 5609 izimpendulo
Kuphostiwe

Perhaps what you encountered is Bug 1035400 - "restart to update" button not working. Prevents users from manually updating when the full update ui needs to be displayed (e.g. incompatible add-ons).

This bug started in version 29. Fixed in version 38.

Perhaps what you encountered is Bug 1035400 - "restart to update" button not working. Prevents users from manually updating when the full update ui needs to be displayed (e.g. incompatible add-ons). This bug started in version 29. Fixed in version 38.