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Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Firefox constantly crashes, Flash constantly crashing as well

  • 6 uphendule
  • 2 zinale nkinga
  • Igcine ukuphendulwa ngu cor-el

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I've been having some problems with Flash for as long as I can remember, but only recently has the whole browser been tanking on me. However, Flash has been getting worse. I found out that I have Whilokii, and I'm getting rid of it with an anti-malware software. Idk if Whilokii can create crashing, but I thought I would mention it.

Here are some of the crash reports, I don't notice any patterns, and the error code details are as good as gibberish to me.

These are the most important to me, as I hear the bp prefix error codes are for complete browser crash:

bp-fc15f9d5-2118-42b3-bc9b-ac55b2140930 9/30/2014 4:45 PM bp-7000ae69-8cf4-4c46-a0b3-11e682140930 9/30/2014 5:58 AM bp-f8111f64-870c-449f-8456-0f1e92140929 9/29/2014 4:02 PM bp-cc8480ff-e801-4b8b-88d9-c1c942140702 7/1/2014 8:31 PM bp-8c7f2977-c6ef-47b9-9dab-1f5292130802 8/2/2013 2:04 PM bp-77dbbda5-9fbb-47d6-ae7f-76e6f2130802 8/2/2013 2:03 PM bp-f16dc820-7f37-4fba-b01d-b50662130802 8/2/2013 2:02 PM bp-882d56a0-26ac-4e04-a30f-6c0e32130802 8/2/2013 2:02 PM

517db644-935f-4bea-9c50-9fbb3119306a 10/1/2014 6:09 PM 58c23151-c13e-4fc8-b955-8914d0068466 10/1/2014 5:53 PM 0db93d19-0020-4515-b851-7ee1f10b5034 10/1/2014 5:35 PM 16b0ad3a-fa21-4ae4-9545-7ec888134a45 9/29/2014 5:47 PM 647c5ed1-d94f-432f-9196-becc72306748 9/29/2014 5:19 PM 92d299cc-46ad-42ec-8055-e2b051eafae2 9/24/2014 7:48 PM 7d0c6c4c-35ea-4193-ba69-f68af98fc860 9/24/2014 4:02 PM 7633eafa-72dd-4d03-8415-be4aec78a6a0 9/24/2014 6:52 AM c7b07150-46b9-454b-ac83-18751aac3e5d 9/22/2014 9:09 PM f3fe14f1-c627-4a27-aefd-f434ffa8c398 9/22/2014 8:55 PM 134b3f1c-32f1-4efc-8b64-c7db0e9150b4 9/22/2014 8:52 PM 85c854aa-1f77-422d-8989-dc7a97f0a501 9/21/2014 3:35 PM c28a9c65-d083-4551-9d0e-c3aed6da9cab 9/20/2014 9:22 AM cacea662-4669-4fac-a07d-635213cb6075 9/17/2014 8:46 PM 59cef8d2-1bb7-408b-b2f8-da9eb5345b4b 9/17/2014 5:49 AM 189abcf2-e3d7-4cea-885e-a5c70d963b59 9/16/2014 7:53 PM fd5634d1-15d1-451b-80b3-5dc8a27b0300 9/16/2014 5:53 AM 65819f0e-1dd8-48d4-83d3-e90308d45ca6 9/15/2014 8:10 PM c957f102-1c14-4422-be95-3e3853b19634 9/14/2014 12:33 PM d7ef4658-b97e-47a7-b622-e5b2ab9aa61c 9/14/2014 12:27 PM 251c14c9-cf26-40d7-a7bf-939e240f48d1 9/13/2014 4:50 PM a18f8ce9-4372-44f7-8c7f-4bb41ff4986c 9/12/2014 11:36 PM f27bd87f-e136-4cd9-b010-1ce3d328792d 9/12/2014 7:40 PM 5baa24a1-f286-4bc2-b7af-3c29e7275d57 9/3/2014 6:40 PM 5234c46a-88d4-4b67-a604-ac116e806d7b 8/29/2014 5:41 PM 47999e71-2ee4-456f-b6a7-58076433bc4c 8/25/2014 9:22 PM 437c37e8-7cfb-4ca2-93db-11ef9e7ef2d3 8/20/2014 5:22 PM 12f110ab-b3ce-4781-90e1-6f5b6b828f62 8/20/2014 5:58 AM b8ed3a0f-f89e-49b5-8331-09f276d9de0e 8/19/2014 6:53 AM 82e71850-0bb7-4ebb-bd83-117e191535ed 8/14/2014 5:43 AM 714a9a7d-9c3b-499f-a5dc-c819e89d2ecb 8/12/2014 7:19 PM 36a60dcd-8342-4c24-93fa-2da7bf1c1aae 8/9/2014 2:11 PM ed24353c-a3cf-4aba-a2ec-f9735e861ee5 8/7/2014 8:51 PM cd81a532-5987-45fe-b4ba-b94ce7af59d9 8/7/2014 8:12 PM ff8b940d-de4b-411b-b8e0-4ffcf79c0c88 8/7/2014 12:34 PM a8e41797-42ba-48fa-a455-db90730f83aa 8/6/2014 8:20 PM 226c572b-6a4b-463b-a5ea-0120261332da 7/30/2014 8:02 PM 4814779b-1711-46fd-97dc-bdc3dfd62776 7/29/2014 8:07 PM 8e34236e-c8f9-444d-beae-ebc8756c8392 7/23/2014 6:32 AM d3b47e35-087b-46f2-a518-234c9a12a2dc 7/22/2014 6:07 AM 283f8ded-7d83-4699-b407-103e8296db14 7/14/2014 9:39 PM 0a89e645-208e-47d6-86d8-dbdf55fcc4ff 7/1/2014 5:55 PM c302ae15-be2c-4eb7-a44b-cde1b85ef682 6/29/2014 1:26 PM 2feb19df-f136-47bd-b30d-966c92f77dc7 6/28/2014 10:28 PM dc7028e4-349d-4493-b37c-13aed914bfa0 6/26/2014 6:40 AM c5a0ec8e-eeb4-4477-a79c-3d1119f94198 6/25/2014 6:03 AM ec65ac13-6afa-4460-9259-363e97cf7b61 6/21/2014 2:04 AM bbd83d1c-bcbf-4331-8c79-93dc95cc20f6 6/13/2014 5:12 PM

All Replies (6)

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Most of your crash reports were not sent to the Mozilla servers. Please follow these directions for all your reports.

In the address bar, type about:crashes. Note: If any reports do not have BP in front of the numbers, click it and select Submit.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.

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Separate Issue; Update your Shockwave Flash v15.0.0.152

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The reports from last month talk about;

Process Type; plugin Shockwave Flash Version: Filename:NPSWF32_13_0_0_214.dll

Flash Process Dump; Sandbox


Igdumd32.dll is a process belonging to the Intel Graphics Accelerator Drivers for Windows 7.

The video card driver on the computer needs to be updated.

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Start Firefox in Safe Mode {web link} While you are in safe mode;

Type about:preferences<Enter> in the address bar

Select Advanced > General. Look for and turn off Use Hardware Acceleration.

Poke around safe web sites. Are there any problems?

Then restart.

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I'm not exactly sure how I'm suppose to submit them...I click on them and the crash data page doesn't give me an option to submit them.

Already updated flash.

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You can try to disable hardware acceleration in Firefox.

  • Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available"

You need to close and restart Firefox after toggling this setting.

You can check for problems with current Shockwave Flash plugin versions and try this:

See also: