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Firefox crashes

Kuphostiwe

Whenever i open firefox, i am getting the crash report

Whenever i open firefox, i am getting the crash report

Eminye Imininingwane Yohlelo

Fakela amapulagi

  • Shockwave Flash 15.0 r0
  • Google Update
  • 3.0.40818.0
  • Adobe PDF Plug-In For Firefox and Netscape

Isisebenziso

  • Firefox 32.0.3
  • Umsebenzisi oyi-ejenti: Mozilla/5.0 (Windows NT 6.1; rv:32.0) Gecko/20100101 Firefox/32.0
  • I-URL Yokweseka: https://support.mozilla.org/1/firefox/32.0.3/WINNT/en-US/

Izandiso

  • Troubleshooter 1.1a (troubleshooter@mozilla.org)

I-Javascript

  • incrementalGCEnabled: True

Imidwebo

  • adapterDescription: Intel(R) 82945G Express Chipset Family (Microsoft Corporation - WDDM 1.0)
  • adapterDescription2:
  • adapterDeviceID: 0x2772
  • adapterDeviceID2:
  • adapterDrivers: igdumd32
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterVendorID: 0x8086
  • adapterVendorID2:
  • direct2DEnabled: False
  • direct2DEnabledMessage: [u'blockedDriver']
  • directWriteEnabled: False
  • directWriteVersion: 6.1.7601.17514
  • driverDate: 5-6-2009
  • driverDate2:
  • driverVersion: 8.15.10.1749
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'skia', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'cairo', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 0
  • numAcceleratedWindowsMessage: [u'tryNewerDriver', u'8.1500.1000.1930']
  • numTotalWindows: 1
  • webglRendererMessage: [u'tryNewerDriver', u'8.1500.1000.1930']
  • windowLayerManagerRemote: False
  • windowLayerManagerType: Basic

Okuthandwayo Okulungisiwe

  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size_cached_value: 1024000
  • browser.cache.frecency_experiment: 3
  • browser.places.smartBookmarksVersion: 7
  • browser.sessionstore.upgradeBackup.latestBuildID: 20140923175406
  • browser.startup.homepage: http://google.co.in
  • browser.startup.homepage_override.buildID: 20140923175406
  • browser.startup.homepage_override.mstone: 32.0.3
  • dom.mozApps.used: True
  • extensions.lastAppVersion: 32.0.3
  • font.internaluseonly.changed: False
  • network.cookie.prefsMigrated: True
  • places.database.lastMaintenance: 1412008724
  • places.history.expiration.transient_current_max_pages: 86968
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • plugin.importedState: True
  • privacy.sanitize.migrateFx3Prefs: True
  • storage.vacuum.last.index: 1
  • storage.vacuum.last.places.sqlite: 1411667961

Misc

  • Umsebenzisi JS: Cha
  • Ukufinyeleleka: Cha
philipp
  • Top 25 Contributor
  • Moderator
5330 izisombululo 23532 izimpendulo
Kuphostiwe

We're sorry to hear that your Firefox seems to be crashing when you open it. Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash.

  1. Press the following shortcut to get a Run window: [Windows] + [R]. This should bring up a window that contains a text field.
  2. In that text field, enter %APPDATA% and press Enter. An explorer window should open.
  3. From that explorer window, double-click on the Mozilla folder, then double-click on Firefox and then on Crash reports. Double-click on submitted.
  4. Now, you should see a list of files that contain reports. Go to View > Arrange Icons by > Modified to get the most recent files at the top of the window.
  5. Open the most recent 5 files with a text editor and copy the IDs.
  6. Paste each ID with bp- into the reply window on the forums.

Thanks in advance!

You can find more information and troubleshooting steps in the Firefox crashes - Troubleshoot, prevent and get help fixing crashes article.

We're sorry to hear that your Firefox seems to be crashing when you open it. Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash. #Press the following shortcut to get a Run window: [Windows] + [R]. This should bring up a window that contains a text field. #In that text field, enter %APPDATA% and press Enter. An explorer window should open. #From that explorer window, double-click on the ''Mozilla'' folder, then double-click on ''Firefox'' and then on ''Crash reports''. Double-click on ''submitted''. #Now, you should see a list of files that contain reports. Go to ''View'' > ''Arrange Icons by'' > ''Modified'' to get the most recent files at the top of the window. #Open the most recent 5 files with a text editor and copy the IDs. #Paste each ID with '''bp-''' into the reply window on the forums. Thanks in advance! You can find more information and troubleshooting steps in the [[Firefox crashes]] article.
cor-el
  • Top 10 Contributor
  • Moderator
17670 izisombululo 159854 izimpendulo
Kuphostiwe

Can you start Firefox in Safe Mode by holding down the Shift/Options key?

Can you start Firefox in <u>[[Safe Mode|Safe Mode]]</u> by holding down the Shift/Options key? *https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration