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FF-32 crashes randomly in videos, hotmail, craigslist. Dell 4310, 8gig, fedora LXDE 20 virgin install of both.

Kuphostiwe

New installs of fedora LXDE with FF-32, no addons (I've tried several times). Crash may occur while watching youtube video or when it is paused. Sometimes it crashes when opening an e-mail and the next time, same e-mail, it won't. I have reset FF to default, used new profile, reinstalled and upgraded FF. No difference. I have tried to run a backtrace per Fedora's guidelines but have not been successful.

From about:crashes

bp-b266fdc9-0fce-483c-bc36-bfb762140921 09/21/2014 02:03 PM bp-0b517615-2542-4a1e-9dd7-f8e482140921 09/21/2014 12:41 PM bp-4504ce73-4e43-45d0-963b-a83eb2140921 09/21/2014 12:31 PM bp-cecff4bd-9417-4c11-b074-f5eb62140921 09/21/2014 12:19 PM bp-0eb34da0-d0d8-47dd-a37c-8fcc02140921 09/21/2014 09:55 AM

Raw data from Help>Troubleshooting>Copy raw data to clipboard {

 "application": {
   "name": "Firefox",
   "version": "32.0",
   "userAgent": "Mozilla/5.0 (X11; Linux x86_64; rv:32.0) Gecko/20100101 Firefox/32.0",
   "supportURL": "https://support.mozilla.org/1/firefox/32.0/Linux/en-US/"
 },
 "crashes": {
   "submitted": [
     {
       "id": "bp-b266fdc9-0fce-483c-bc36-bfb762140921",
       "date": 1411326230000,
       "pending": false
     },
     {
       "id": "bp-0b517615-2542-4a1e-9dd7-f8e482140921",
       "date": 1411321281000,
       "pending": false
     },
     {
       "id": "bp-4504ce73-4e43-45d0-963b-a83eb2140921",
       "date": 1411320715000,
       "pending": false
     },
     {
       "id": "bp-cecff4bd-9417-4c11-b074-f5eb62140921",
       "date": 1411319954000,
       "pending": false
     },
     {
       "id": "bp-0eb34da0-d0d8-47dd-a37c-8fcc02140921",
       "date": 1411311350000,
       "pending": false
     }
   ],
   "pending": 0
 },
 "modifiedPreferences": {
   "browser.cache.disk.capacity": 358400,
   "browser.cache.disk.smart_size.first_run": false,
   "browser.cache.frecency_experiment": 2,
   "browser.places.smartBookmarksVersion": 7,
   "browser.sessionstore.upgradeBackup.latestBuildID": "20140831201947",
   "browser.startup.homepage_override.mstone": "32.0",
   "browser.startup.homepage": "http://www.foxnews.com/",
   "browser.startup.homepage_override.buildID": "20140831201947",
   "dom.mozApps.used": true,
   "extensions.lastAppVersion": "32.0",
   "network.cookie.prefsMigrated": true,
   "places.history.expiration.transient_current_max_pages": 104858,
   "places.database.lastMaintenance": 1411305413,
   "plugin.disable_full_page_plugin_for_types": "application/pdf",
   "privacy.sanitize.migrateFx3Prefs": true,
   "storage.vacuum.last.index": 0
 },
 "graphics": {
   "numTotalWindows": 1,
   "numAcceleratedWindows": 0,
   "windowLayerManagerType": "Basic",
   "windowLayerManagerRemote": false,
   "numAcceleratedWindowsMessage": [
     ""
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   "adapterDescription": "Intel Open Source Technology Center -- Mesa DRI Intel(R) Ironlake Mobile ",
   "adapterVendorID": "Intel Open Source Technology Center",
   "adapterDeviceID": "Mesa DRI Intel(R) Ironlake Mobile ",
   "adapterRAM": "",
   "adapterDrivers": "",
   "driverVersion": "2.1 Mesa 10.1.5",
   "driverDate": "",
   "webglRenderer": "Intel Open Source Technology Center -- Mesa DRI Intel(R) Ironlake Mobile ",
   "info": {
     "AzureCanvasBackend": "cairo",
     "AzureSkiaAccelerated": 0,
     "AzureFallbackCanvasBackend": "none",
     "AzureContentBackend": "cairo"
   }
 },
 "javaScript": {
   "incrementalGCEnabled": true
 },
 "accessibility": {
   "isActive": false,
   "forceDisabled": 0
 },
 "libraryVersions": {
   "NSPR": {
     "minVersion": "4.10.7",
     "version": "4.10.7"
   },
   "NSS": {
     "minVersion": "3.17 Basic ECC",
     "version": "3.17 Extended ECC"
   },
   "NSSUTIL": {
     "minVersion": "3.17",
     "version": "3.17"
   },
   "NSSSSL": {
     "minVersion": "3.17 Basic ECC",
     "version": "3.17 Extended ECC"
   },
   "NSSSMIME": {
     "minVersion": "3.17 Basic ECC",
     "version": "3.17 Extended ECC"
   }
 },
 "userJS": {
   "exists": false
 },
 "extensions": [],
 "experiments": []

}

New installs of fedora LXDE with FF-32, no addons (I've tried several times). Crash may occur while watching youtube video or when it is paused. Sometimes it crashes when opening an e-mail and the next time, same e-mail, it won't. I have reset FF to default, used new profile, reinstalled and upgraded FF. No difference. I have tried to run a backtrace per Fedora's guidelines but have not been successful. From about:crashes bp-b266fdc9-0fce-483c-bc36-bfb762140921 09/21/2014 02:03 PM bp-0b517615-2542-4a1e-9dd7-f8e482140921 09/21/2014 12:41 PM bp-4504ce73-4e43-45d0-963b-a83eb2140921 09/21/2014 12:31 PM bp-cecff4bd-9417-4c11-b074-f5eb62140921 09/21/2014 12:19 PM bp-0eb34da0-d0d8-47dd-a37c-8fcc02140921 09/21/2014 09:55 AM Raw data from Help>Troubleshooting>Copy raw data to clipboard { "application": { "name": "Firefox", "version": "32.0", "userAgent": "Mozilla/5.0 (X11; Linux x86_64; rv:32.0) Gecko/20100101 Firefox/32.0", "supportURL": "https://support.mozilla.org/1/firefox/32.0/Linux/en-US/" }, "crashes": { "submitted": [ { "id": "bp-b266fdc9-0fce-483c-bc36-bfb762140921", "date": 1411326230000, "pending": false }, { "id": "bp-0b517615-2542-4a1e-9dd7-f8e482140921", "date": 1411321281000, "pending": false }, { "id": "bp-4504ce73-4e43-45d0-963b-a83eb2140921", "date": 1411320715000, "pending": false }, { "id": "bp-cecff4bd-9417-4c11-b074-f5eb62140921", "date": 1411319954000, "pending": false }, { "id": "bp-0eb34da0-d0d8-47dd-a37c-8fcc02140921", "date": 1411311350000, "pending": false } ], "pending": 0 }, "modifiedPreferences": { "browser.cache.disk.capacity": 358400, "browser.cache.disk.smart_size.first_run": false, "browser.cache.frecency_experiment": 2, "browser.places.smartBookmarksVersion": 7, "browser.sessionstore.upgradeBackup.latestBuildID": "20140831201947", "browser.startup.homepage_override.mstone": "32.0", "browser.startup.homepage": "http://www.foxnews.com/", "browser.startup.homepage_override.buildID": "20140831201947", "dom.mozApps.used": true, "extensions.lastAppVersion": "32.0", "network.cookie.prefsMigrated": true, "places.history.expiration.transient_current_max_pages": 104858, "places.database.lastMaintenance": 1411305413, "plugin.disable_full_page_plugin_for_types": "application/pdf", "privacy.sanitize.migrateFx3Prefs": true, "storage.vacuum.last.index": 0 }, "graphics": { "numTotalWindows": 1, "numAcceleratedWindows": 0, "windowLayerManagerType": "Basic", "windowLayerManagerRemote": false, "numAcceleratedWindowsMessage": [ "" ], "adapterDescription": "Intel Open Source Technology Center -- Mesa DRI Intel(R) Ironlake Mobile ", "adapterVendorID": "Intel Open Source Technology Center", "adapterDeviceID": "Mesa DRI Intel(R) Ironlake Mobile ", "adapterRAM": "", "adapterDrivers": "", "driverVersion": "2.1 Mesa 10.1.5", "driverDate": "", "webglRenderer": "Intel Open Source Technology Center -- Mesa DRI Intel(R) Ironlake Mobile ", "info": { "AzureCanvasBackend": "cairo", "AzureSkiaAccelerated": 0, "AzureFallbackCanvasBackend": "none", "AzureContentBackend": "cairo" } }, "javaScript": { "incrementalGCEnabled": true }, "accessibility": { "isActive": false, "forceDisabled": 0 }, "libraryVersions": { "NSPR": { "minVersion": "4.10.7", "version": "4.10.7" }, "NSS": { "minVersion": "3.17 Basic ECC", "version": "3.17 Extended ECC" }, "NSSUTIL": { "minVersion": "3.17", "version": "3.17" }, "NSSSSL": { "minVersion": "3.17 Basic ECC", "version": "3.17 Extended ECC" }, "NSSSMIME": { "minVersion": "3.17 Basic ECC", "version": "3.17 Extended ECC" } }, "userJS": { "exists": false }, "extensions": [], "experiments": [] }

Eminye Imininingwane Yohlelo

Fakela amapulagi

None

Isisebenziso

  • I-ejenti Engumsebenzisi: Mozilla/5.0 (X11; Linux) AppleWebKit/538.1 (KHTML, like Gecko) Chrome/18.0.1025.133 Safari/538.1 Midori/0.5

Eminye Imininingwane

FredMcD
  • Top 10 Contributor
4266 izisombululo 59814 izimpendulo
Kuphostiwe

Start Firefox in Safe Mode {web link} While you are in safe mode;

Type about:preferences in the address bar and press enter

Select Advanced > General. Look for and turn off Use Hardware Acceleration.

Poke around safe web sites. Are there any problems?

Then restart.

'''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Start Firefox in Safe Mode]''' {web link} While you are in safe mode; Type '''about:preferences''' in the address bar and press enter Select '''Advanced > General.''' Look for and turn off '''Use Hardware Acceleration'''. Poke around safe web sites. Are there any problems? Then restart.

Umnikazi wombuzo

FredMcD, thanks for responding.

I followed your directions and FF crashed about 10 minutes into watching a YouTube video.

I have previously tested FF using safe mode from the terminal and by selecting it from the menu to restart in safe mode both with hardware acceleration selected and deselected. All have crashed.

Dave.

FredMcD, thanks for responding. I followed your directions and FF crashed about 10 minutes into watching a YouTube video. I have previously tested FF using safe mode from the terminal and by selecting it from the menu to restart in safe mode both with hardware acceleration selected and deselected. All have crashed. Dave.
FredMcD
  • Top 10 Contributor
4266 izisombululo 59814 izimpendulo
Kuphostiwe

Please post all crash reports you received after the ones you posted above.

Please post all crash reports you received after the ones you posted above.

Umnikazi wombuzo

FredMcD,

If you need more or something else, let me know.

about:crashes

bp-6c3f8692-5424-4f7c-ae1a-75bd52140922 09/21/2014 09:15 PM bp-cd060111-4f53-4cac-b416-555042140922 09/21/2014 08:20 PM bp-b266fdc9-0fce-483c-bc36-bfb762140921 09/21/2014 02:03 PM bp-0b517615-2542-4a1e-9dd7-f8e482140921 09/21/2014 12:41 PM bp-4504ce73-4e43-45d0-963b-a83eb2140921 09/21/2014 12:31 PM bp-cecff4bd-9417-4c11-b074-f5eb62140921 09/21/2014 12:19 PM bp-0eb34da0-d0d8-47dd-a37c-8fcc02140921 09/21/2014 09:55 AM


Help>Troubleshooting>copy text

Application Basics


Name: Firefox Version: 32.0 User Agent: Mozilla/5.0 (X11; Linux x86_64; rv:32.0) Gecko/20100101 Firefox/32.0

Crash Reports for the Last 3 Days


Report ID: bp-6c3f8692-5424-4f7c-ae1a-75bd52140922 Submitted: 1 day ago

Report ID: bp-cd060111-4f53-4cac-b416-555042140922 Submitted: 1 day ago

Report ID: bp-b266fdc9-0fce-483c-bc36-bfb762140921 Submitted: 2 days ago

Report ID: bp-0b517615-2542-4a1e-9dd7-f8e482140921 Submitted: 2 days ago

Report ID: bp-4504ce73-4e43-45d0-963b-a83eb2140921 Submitted: 2 days ago

Report ID: bp-cecff4bd-9417-4c11-b074-f5eb62140921 Submitted: 2 days ago

Report ID: bp-0eb34da0-d0d8-47dd-a37c-8fcc02140921 Submitted: 2 days ago

All Crash Reports

Extensions


Graphics


Adapter Description: Intel Open Source Technology Center -- Mesa DRI Intel(R) Ironlake Mobile Device ID: Mesa DRI Intel(R) Ironlake Mobile Driver Version: 2.1 Mesa 10.1.5 GPU Accelerated Windows: 0/1 Basic Vendor ID: Intel Open Source Technology Center WebGL Renderer: Intel Open Source Technology Center -- Mesa DRI Intel(R) Ironlake Mobile windowLayerManagerRemote: false AzureCanvasBackend: cairo AzureContentBackend: cairo AzureFallbackCanvasBackend: none AzureSkiaAccelerated: 0

Important Modified Preferences


browser.cache.disk.capacity: 358400 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.cache.frecency_experiment: 2 browser.places.smartBookmarksVersion: 7 browser.sessionstore.upgradeBackup.latestBuildID: 20140831201947 browser.startup.homepage: http://www.foxnews.com/ browser.startup.homepage_override.buildID: 20140831201947 browser.startup.homepage_override.mstone: 32.0 dom.mozApps.used: true extensions.lastAppVersion: 32.0 layers.acceleration.disabled: true network.cookie.prefsMigrated: true places.database.lastMaintenance: 1411428750 places.history.expiration.transient_current_max_pages: 104858 plugin.disable_full_page_plugin_for_types: application/pdf privacy.sanitize.migrateFx3Prefs: true storage.vacuum.last.index: 0

JavaScript


Incremental GC: true

Accessibility


Activated: false Prevent Accessibility: 0

Library Versions


NSPR Expected minimum version: 4.10.7 Version in use: 4.10.7

NSS Expected minimum version: 3.17 Basic ECC Version in use: 3.17 Extended ECC

NSSSMIME Expected minimum version: 3.17 Basic ECC Version in use: 3.17 Extended ECC

NSSSSL Expected minimum version: 3.17 Basic ECC Version in use: 3.17 Extended ECC

NSSUTIL Expected minimum version: 3.17 Version in use: 3.17

Experimental Features


Dave, thanks.

FredMcD, If you need more or something else, let me know. about:crashes bp-6c3f8692-5424-4f7c-ae1a-75bd52140922 09/21/2014 09:15 PM bp-cd060111-4f53-4cac-b416-555042140922 09/21/2014 08:20 PM bp-b266fdc9-0fce-483c-bc36-bfb762140921 09/21/2014 02:03 PM bp-0b517615-2542-4a1e-9dd7-f8e482140921 09/21/2014 12:41 PM bp-4504ce73-4e43-45d0-963b-a83eb2140921 09/21/2014 12:31 PM bp-cecff4bd-9417-4c11-b074-f5eb62140921 09/21/2014 12:19 PM bp-0eb34da0-d0d8-47dd-a37c-8fcc02140921 09/21/2014 09:55 AM Help>Troubleshooting>copy text Application Basics ------------------ Name: Firefox Version: 32.0 User Agent: Mozilla/5.0 (X11; Linux x86_64; rv:32.0) Gecko/20100101 Firefox/32.0 Crash Reports for the Last 3 Days --------------------------------- Report ID: bp-6c3f8692-5424-4f7c-ae1a-75bd52140922 Submitted: 1 day ago Report ID: bp-cd060111-4f53-4cac-b416-555042140922 Submitted: 1 day ago Report ID: bp-b266fdc9-0fce-483c-bc36-bfb762140921 Submitted: 2 days ago Report ID: bp-0b517615-2542-4a1e-9dd7-f8e482140921 Submitted: 2 days ago Report ID: bp-4504ce73-4e43-45d0-963b-a83eb2140921 Submitted: 2 days ago Report ID: bp-cecff4bd-9417-4c11-b074-f5eb62140921 Submitted: 2 days ago Report ID: bp-0eb34da0-d0d8-47dd-a37c-8fcc02140921 Submitted: 2 days ago All Crash Reports Extensions ---------- Graphics -------- Adapter Description: Intel Open Source Technology Center -- Mesa DRI Intel(R) Ironlake Mobile Device ID: Mesa DRI Intel(R) Ironlake Mobile Driver Version: 2.1 Mesa 10.1.5 GPU Accelerated Windows: 0/1 Basic Vendor ID: Intel Open Source Technology Center WebGL Renderer: Intel Open Source Technology Center -- Mesa DRI Intel(R) Ironlake Mobile windowLayerManagerRemote: false AzureCanvasBackend: cairo AzureContentBackend: cairo AzureFallbackCanvasBackend: none AzureSkiaAccelerated: 0 Important Modified Preferences ------------------------------ browser.cache.disk.capacity: 358400 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.cache.frecency_experiment: 2 browser.places.smartBookmarksVersion: 7 browser.sessionstore.upgradeBackup.latestBuildID: 20140831201947 browser.startup.homepage: http://www.foxnews.com/ browser.startup.homepage_override.buildID: 20140831201947 browser.startup.homepage_override.mstone: 32.0 dom.mozApps.used: true extensions.lastAppVersion: 32.0 layers.acceleration.disabled: true network.cookie.prefsMigrated: true places.database.lastMaintenance: 1411428750 places.history.expiration.transient_current_max_pages: 104858 plugin.disable_full_page_plugin_for_types: application/pdf privacy.sanitize.migrateFx3Prefs: true storage.vacuum.last.index: 0 JavaScript ---------- Incremental GC: true Accessibility ------------- Activated: false Prevent Accessibility: 0 Library Versions ---------------- NSPR Expected minimum version: 4.10.7 Version in use: 4.10.7 NSS Expected minimum version: 3.17 Basic ECC Version in use: 3.17 Extended ECC NSSSMIME Expected minimum version: 3.17 Basic ECC Version in use: 3.17 Extended ECC NSSSSL Expected minimum version: 3.17 Basic ECC Version in use: 3.17 Extended ECC NSSUTIL Expected minimum version: 3.17 Version in use: 3.17 Experimental Features --------------------- Dave, thanks.
FredMcD
  • Top 10 Contributor
4266 izisombululo 59814 izimpendulo
Kuphostiwe

I have no idea what this means, but;

Crash Reason SIGSEGV

http://en.wikipedia.org/wiki/Unix_signal

Bing search; http://www.bing.com/search?q=SIGSEGV

I have no idea what this means, but; Crash Reason SIGSEGV '''http://en.wikipedia.org/wiki/Unix_signal''' Bing search; '''http://www.bing.com/search?q=SIGSEGV'''

Umnikazi wombuzo

FredMcD,

I am not computer knowledgeable and don't know either. But, from a little reading it sounds like something is trying to access memory it is not allowed to access. This is triggering the SEG fault. I am reading about debug programs that are supposed to find the offender and the address of the error. So far, its way over my head, but I persevere.

I have run the BIOS diagnostics and memtest.ram and neither have found a hardware memory problem. I have 8 gig of RAM and no other program has any issues with it. So I suspect still that it is a softway (congif?) issue.

Thank you for your help.

Dave.

FredMcD, I am not computer knowledgeable and don't know either. But, from a little reading it sounds like something is trying to access memory it is not allowed to access. This is triggering the SEG fault. I am reading about debug programs that are supposed to find the offender and the address of the error. So far, its way over my head, but I persevere. I have run the BIOS diagnostics and memtest.ram and neither have found a hardware memory problem. I have 8 gig of RAM and no other program has any issues with it. So I suspect still that it is a softway (congif?) issue. Thank you for your help. Dave.

Umnikazi wombuzo

Well here I am now.

I have installed Firefox, Madori, Seamonkey and Chrome. All of them crash on youtube videos. Not the same ones in each browser, and not the same ones each time. All of the reasons imply a SIGSEGV fault number 11, something to do with memory.

My Dell 4310 is rated for up to 8 gig and I had installed 2 x 4 gig sticks. I have tested them with everything I've got and they test good. I decided to return to the 2 x 2 gig sticks that the puter came with. No crashes in 24 hours of back to back you tube videos running 1-3 at a time in different tabs.

I think I am going to ask some hardware folks and see if there is something I can do about memory allocation that will help.

Otherwise, I'm at a loss.

Dave.

Well here I am now. I have installed Firefox, Madori, Seamonkey and Chrome. All of them crash on youtube videos. Not the same ones in each browser, and not the same ones each time. All of the reasons imply a SIGSEGV fault number 11, something to do with memory. My Dell 4310 is rated for up to 8 gig and I had installed 2 x 4 gig sticks. I have tested them with everything I've got and they test good. I decided to return to the 2 x 2 gig sticks that the puter came with. No crashes in 24 hours of back to back you tube videos running 1-3 at a time in different tabs. I think I am going to ask some hardware folks and see if there is something I can do about memory allocation that will help. Otherwise, I'm at a loss. Dave.
FredMcD
  • Top 10 Contributor
4266 izisombululo 59814 izimpendulo
Kuphostiwe

This is getting to be a headache.

This is getting to be a headache.

Umnikazi wombuzo

I agree. I've been trying to figure this out for over a week. I do ask for help but I also do my share by reading and researching every comment.

The frustrating part is that Fedora with Firefox has worked out of the box for me since F-17, at least for me. Now F-20 wants to be the 2 year old in the room. Well, until somebody shows that I'm the 2 year old.

Currently, I have seen that others have had problems with memory. Apparently not all memory with the same specs are the same. Apparently some memory have components that don't play well with Dell. I am in the process of running that clue down.

BTW, I do appreciate the effort that others invest on my behalf. Thanks to any and all for that.

Dave.

I agree. I've been trying to figure this out for over a week. I do ask for help but I also do my share by reading and researching every comment. The frustrating part is that Fedora with Firefox has worked out of the box for me since F-17, at least for me. Now F-20 wants to be the 2 year old in the room. Well, until somebody shows that I'm the 2 year old. Currently, I have seen that others have had problems with memory. Apparently not all memory with the same specs are the same. Apparently some memory have components that don't play well with Dell. I am in the process of running that clue down. BTW, I do appreciate the effort that others invest on my behalf. Thanks to any and all for that. Dave.

Okulungisiwe ngu igfiddles

FredMcD
  • Top 10 Contributor
4266 izisombululo 59814 izimpendulo
Kuphostiwe

I am not an expert, but I do know that some memories can be detected by the system automaticlly. But there are some memories that need a sub program for the computer to use it.

I called for more help for you.

I am not an expert, but I do know that some memories can be detected by the system automaticlly. But there are some memories that need a sub program for the computer to use it. I called for more help for you.