Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

amazon.com does not work

  • 12 uphendule
  • 3 zinale nkinga
  • 5650 views
  • Igcine ukuphendulwa ngu FredMcD

more options

I am having trouble accessing amazon.com

Isisombululo esikhethiwe

Many site issues can be caused by corrupt cookies or cache.

  • Clear the Cache and
  • Remove Cookies Warning ! ! This will log you out of sites you're logged in to.

Type about:preferences in the address bar and press enter.

  • Cookies; Select Privacy. Under History, select Firefox will Use Custom Settings. Press the button on the right side called Show Cookies. Use the search bar to look for the site. Note; There may be more than one entry. Remove All of them.
  • Cache; Select Advanced > Network. Across from Cached Web Content, Press Clear Now.

If there is still a problem, Start Firefox in Safe Mode {web link} While you are in safe mode;

Type about:preferences in the address bar and press enter

Select Advanced > General. Look for and turn off Use Hardware Acceleration.

Poke around safe web sites. Are there any problems?

Then restart.

Funda le mpendulo ngokuhambisana nalesi sihloko 👍 0

All Replies (12)

more options

hello tiaraharrell, one thing you could try is to reset firefox: Refresh Firefox - reset add-ons and settings

in addition run a full scan of your system with different security tools like the free version of malwarebytes and adwcleaner because there are some hints in your troubleshooting information that would suggest your system is affected by adware.

Troubleshoot Firefox issues caused by malware

more options

I was just there today. No Problems.

BTW Your System Details Installed Plug-ins

Shockwave Flash 15.0 r0 Shockwave Flash 12.0 r0 Shockwave Flash 11.7 r700 Shockwave Flash 11.6 r602

Adobe Shockwave for Director Netscape plug-in, version 12.1.3.153 Adobe Shockwave for Director Netscape plug-in, version 12.1.2.152

Having more than one version of a program may cause issues.

Flash is notorious for not cleaning out the older version as part of an update. Grab the uninstaller from here: Uninstall Flash Player | Windows Uninstall Flash Player | Mac Then reinstall the latest version.

Shockwave Flash v15.0.0.152 http://get.adobe.com/shockwave/

more options

Isisombululo Esikhethiwe

Many site issues can be caused by corrupt cookies or cache.

  • Clear the Cache and
  • Remove Cookies Warning ! ! This will log you out of sites you're logged in to.

Type about:preferences in the address bar and press enter.

  • Cookies; Select Privacy. Under History, select Firefox will Use Custom Settings. Press the button on the right side called Show Cookies. Use the search bar to look for the site. Note; There may be more than one entry. Remove All of them.
  • Cache; Select Advanced > Network. Across from Cached Web Content, Press Clear Now.

If there is still a problem, Start Firefox in Safe Mode {web link} While you are in safe mode;

Type about:preferences in the address bar and press enter

Select Advanced > General. Look for and turn off Use Hardware Acceleration.

Poke around safe web sites. Are there any problems?

Then restart.

more options

The website is coming up but I cannot search for anything

more options

Are you talking about their search engine, or the browser?

What are you searching for?

more options

Their search engine. then when i tried to type in amazon.com in the browser it stopped working again

more options

? ! ? ! ?

You are at Amazon.com, and you entered Amazon.com in the Amazon.com search engine ? ! ? !

You had better start at the beginning, please.

You go to Amazon.com, and you enter something in its search bar . . . Yes? What are you searching for?

more options

I am trying to type amazon.com into the search bar on fierfox and it is not working

more options

Ahh . . Now I understand. Are you using the search box on the about:home page, or the search bar by the address bar?

Question. Why are you searching for Amazon.com? That is the web address.

This may help;

Download the Mozilla Search Reset {web link} This add-on is very simple: on installation, it backs up and then resets your search preferences and home page to their default values, and then uninstalls itself. This affects the search bar, URL bar searches, and the home page.

Okulungisiwe ngu FredMcD

more options

10 min trying to load

Okulungisiwe ngu tiaraharrell

more options

when i finally get it to load it does this

more options