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Cannot Update Intex Cloud FX - Does Not Even Show Current Version?

Kuphostiwe

Recently purchases Intex Cloud FX - Have been having number of issues with it. I had high expectations. We have put up the phone review here...just incase anyone wants to know. http://trak.in/tags/business/2014/09/08/intex-cloud-fx-user-review/

Now my biggest problem is - When I try to update, it shows me an error - "There was an error while checking for updates". The problem is, it does not show what version FF OS is currently there on the phone as well...

Experts....help requested..

Arun

Recently purchases Intex Cloud FX - Have been having number of issues with it. I had high expectations. We have put up the phone review here...just incase anyone wants to know. http://trak.in/tags/business/2014/09/08/intex-cloud-fx-user-review/ Now my biggest problem is - When I try to update, it shows me an error - "There was an error while checking for updates". The problem is, it does not show what version FF OS is currently there on the phone as well... Experts....help requested.. Arun

Eminye Imininingwane Yohlelo

Isisebenziso

  • I-ejenti Engumsebenzisi: Mozilla/5.0 (Windows NT 6.3; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/37.0.2062.120 Safari/537.36

Eminye Imininingwane

guigs 1072 izisombululo 11697 izimpendulo
Kuphostiwe

Impendulo Ewusizo

Hi arunpd, Thank you for your question, I understand that there are a few issues, however in regards to the updates the most up to date version available version at this time is version 1.3.

I also recommend that you reach out to your place of purchase for more assistance.

Thank you!

Hi arunpd, Thank you for your question, I understand that there are a few issues, however in regards to the updates the most up to date version available version at this time is version 1.3. I also recommend that you reach out to your place of purchase for more assistance. Thank you!

Umnikazi wombuzo

Thanks for the reply. However, my first problem is how do I find which version of FF OS is installed on my phone. There is no way of knowing that.

Any help appreacited in that regards..

Arun

Thanks for the reply. However, my first problem is how do I find which version of FF OS is installed on my phone. There is no way of knowing that. Any help appreacited in that regards.. Arun
Ralph Daub
  • Locale Leader
158 izisombululo 1182 izimpendulo
Kuphostiwe

Hi arunpd,

I'm sorry to hear that you are having issues updating your new Intex Cloud Fx with Firefox OS to the latest version available.

The OEMs (Original Equipment Manufacturer) develop and release device-specific builds of Firefox OS.

In this specific case, Intex optimized and modified the Firefox OS code for the Intex Cloud Fx device. Intex also manages the release of new updates, so you may find more information about this device-specific issue by contacting the Customer Support department for Intex directly.

You may also try doing a system reset on your device.

Warning: Resetting your phone will delete all data stored on the device, including apps, calendar data, email accounts, and settings.

To reset the device, follow these instructions:

  1. Open the Settings App (small) Settings application.
  2. Tap on the Device Information button.
  3. Tap on the More Information button.
  4. Tap on the Reset phone button.
  5. Tap OK to reset your device.

I hope you find this information useful. Please let us know if you have any other questions about your new Firefox OS device! =)

Thanks,

- Ralph

Hi arunpd, I'm sorry to hear that you are having issues updating your new Intex Cloud Fx with Firefox OS to the latest version available. The OEMs (Original Equipment Manufacturer) develop and release device-specific builds of Firefox OS. In this specific case, Intex optimized and modified the Firefox OS code for the Intex Cloud Fx device. Intex also manages the release of new updates, so you may find more information about this device-specific issue by contacting the Customer Support department for Intex directly. You may also try doing a system reset on your device. '''Warning:''' '''''Resetting your phone will delete all data stored on the device, including apps, calendar data, email accounts, and settings.''''' To reset the device, follow these instructions: # Open the [[Image:Settings App (small)]] '''Settings''' application. # Tap on the '''Device Information''' button. # Tap on the '''More Information''' button. # Tap on the '''Reset phone''' button. # Tap '''OK''' to reset your device. I hope you find this information useful. Please let us know if you have any other questions about your new Firefox OS device! =) Thanks, - Ralph