On Aug 14th 11 PM ET/Aug 15th 03:00 UTC, due to scheduled Firefox Account server maintenance, users may not be able to sign in or create a new subscription. This is expected to last approximately 30 minutes. Status updates can be found at https://status.vpn.mozilla.org or https://status.relay.firefox.com.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

I have reset my password for my support account (xxxxxxxxxx@xxxxx.xxx) 3 times and it lets me change it then won't accept new password; cleared cookies cache

  • 2 uphendule
  • 11 zinale nkinga
  • 338 views
  • Igcine ukuphendulwa ngu dumbie

more options

I have tried repeatedly to log in to my support account (cynthb / xxxxxxxxxx@xxxxx.xxx) but the site won't accept any password I give it. I get the password reset email, then successfully change the password, but I then can't log in - it gives me an invalid user ID / password message.

I have tried repeatedly to log in to my support account (cynthb / xxxxxxxxxx@xxxxx.xxx) but the site won't accept any password I give it. I get the password reset email, then successfully change the password, but I then can't log in - it gives me an invalid user ID / password message. <!-- cynthbrown@gmail.com -->

Okulungisiwe ngu cor-el

All Replies (2)

more options

I will sent for help for you.

more options

cynthbfoo said

I have tried repeatedly to log in to my support account (cynthb / xxxxxxxxxx@xxxxx.xxx) but the site won't accept any password I give it. I get the password reset email, then successfully change the password, but I then can't log in - it gives me an invalid user ID / password message.

I also have problems logging in. I had to create another account just to access the site since they won't send the password reset, and won't let me change my current account in any way.