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why won't Firefox let me DL Realplayer cloud?

Kuphostiwe

When I try to DL realplayer cloud I get a screen that says Firefox is unable to establish a connection, Also I no longer have the realplayer DL tab in the corner of the videos I am trying to watch/DL. What happened?

When I try to DL realplayer cloud I get a screen that says Firefox is unable to establish a connection, Also I no longer have the realplayer DL tab in the corner of the videos I am trying to watch/DL. What happened?

Isisombululo esikhethiwe

Now this is very odd. I just tried to go to real.com and could not get in. I even tried a bookmark. Still no good. Somehow, the site is locked ? ? ? ? ? ?

After some research, I finally go in using a proxy or whatever

http://real.com.prx2.unblocksit.es/

See if this helps.

Funda le mpendulo ngokuhambisana nalesi sihloko 1

Eminye Imininingwane Yohlelo

Fakela amapulagi

  • VLC media player Web Plugin 2.1.3
  • DivX Web Player version 3.2.2.4
  • Next Generation Java Plug-in 10.65.2 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Shockwave Flash 14.0 r0
  • DivX VOD Helper Plug-in
  • 5.1.30514.0
  • Adobe PDF Plug-In For Firefox and Netscape 11.0.07
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Google Update
  • GEPlugin
  • RealPlayer(tm) LiveConnect-Enabled Plug-In
  • RealPlayer Download Plugin
  • RealNetworks(tm) RealDownloader Chrome Background Extension Plug-In
  • RealNetworks(tm) RealDownloader PepperFlashVideoShim Plug-In
  • RealNetworks(tm) RealDownloader HTML5VideoShim Plug-In
  • RealDownloader Plugin
  • CANON iMAGE GATEWAY Album Plugin Utility Module for IJ
  • NVIDIA 3D Vision Streaming plugin for Mozilla browsers
  • NVIDIA 3D Vision plugin for Mozilla browsers
  • NPWLPG

Isisebenziso

  • Firefox 31.0
  • Umsebenzisi oyi-ejenti: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:31.0) Gecko/20100101 Firefox/31.0
  • I-URL Yokweseka: https://support.mozilla.org/1/firefox/31.0/WINNT/en-US/

Izandiso

  • Adblock Plus 2.6.4 ({d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d})
  • Adblock Plus Pop-up Addon 0.9.2 (adblockpopups@jessehakanen.net)
  • AddThis 3.5.9 ({3e0e7d2a-070f-4a47-b019-91fe5385ba79})
  • deskCut 0.6.0.3 ({9125C9CB-BE2B-4389-A0C7-46A4BDD46AEA})
  • Light Switch 0.7 ({600452e8-6851-46db-80fd-fa571b2deaa7})
  • The Addon Bar (restored) 3.2 (the-addon-bar@GeekInTraining-GiT)
  • Troubleshooter 1.1a (troubleshooter@mozilla.org)
  • Webmail Ad Blocker 4.25 (gmailnoads@mywebber.com)
  • Zoom Page 10.7 (zoompage@DW-dev)
  • NoSquint 2.1.9 (nosquint@urandom.ca) (Akusebenzi)

I-Javascript

  • incrementalGCEnabled: True

Imidwebo

  • adapterDescription: NVIDIA GeForce 6150SE nForce 430
  • adapterDescription2:
  • adapterDeviceID: 0x03d0
  • adapterDeviceID2:
  • adapterDrivers: nvd3dumx,nvd3dum
  • adapterDrivers2:
  • adapterRAM: 256
  • adapterRAM2:
  • adapterVendorID: 0x10de
  • adapterVendorID2:
  • direct2DEnabled: False
  • direct2DEnabledMessage: [u'']
  • directWriteEnabled: False
  • directWriteVersion: 6.2.9200.16571
  • driverDate: 1-31-2013
  • driverDate2:
  • driverVersion: 9.18.13.783
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'skia', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'cairo', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 0
  • numAcceleratedWindowsMessage: [u'blockedGfxCard']
  • numTotalWindows: 1
  • webglRenderer: Google Inc. -- ANGLE (NVIDIA GeForce 6150SE nForce 430 Direct3D9Ex vs_3_0 ps_3_0)
  • windowLayerManagerRemote: False
  • windowLayerManagerType: Basic

Okuthandwayo Okulungisiwe

  • accessibility.typeaheadfind.flashBar: 0
  • browser.cache.disk.capacity: 0
  • browser.cache.disk.smart_size.enabled: False
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.disk.smart_size_cached_value: 358400
  • browser.cache.frecency_experiment: 1
  • browser.cache.memory.capacity: 65536
  • browser.places.smartBookmarksVersion: 7
  • browser.privatebrowsing.autostart: True
  • browser.search.useDBForOrder: True
  • browser.sessionstore.upgradeBackup.latestBuildID: 20140716183446
  • browser.startup.homepage: about:home
  • browser.startup.homepage_override.buildID: 20140716183446
  • browser.startup.homepage_override.mstone: 31.0
  • browser.tabs.warnOnClose: False
  • browser.zoom.full: False
  • dom.mozApps.used: True
  • dom.w3c_touch_events.expose: False
  • extensions.lastAppVersion: 31.0
  • font.internaluseonly.changed: True
  • gfx.direct3d.checkDX10: False
  • mousewheel.withcontrolkey.action: 3
  • network.cookie.prefsMigrated: True
  • network.http.max-connections: 48
  • network.http.max-connections-per-server: 16
  • network.http.max-persistent-connections-per-proxy: 16
  • network.http.max-persistent-connections-per-server: 8
  • network.http.pipelining.maxrequests: 8
  • network.http.request.max-start-delay: 0
  • places.database.lastMaintenance: 1407553218
  • places.history.expiration.transient_current_max_pages: 73804
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • plugin.expose_full_path: True
  • plugin.importedState: True
  • plugin.state.flash: 1
  • plugin.state.npdlplugin: 1
  • plugin.state.nppl: 1
  • plugin.state.nprndlchromebrowserrecordext: 1
  • plugin.state.nprndlhtml5videoshim: 1
  • plugin.state.nprndlpepperflashvideoshim: 1
  • plugin.state.nprpplugin: 1
  • privacy.cpd.siteSettings: True
  • privacy.donottrackheader.enabled: True
  • privacy.sanitize.migrateFx3Prefs: True
  • privacy.sanitize.timeSpan: 0
  • security.csp.enable: False
  • security.disable_button.openCertManager: False
  • security.warn_viewing_mixed: False
  • security.warn_viewing_mixed.show_once: False
  • storage.vacuum.last.index: 1
  • storage.vacuum.last.places.sqlite: 1404963749

Misc

  • Umsebenzisi JS: Cha
  • Ukufinyeleleka: Cha
Julierobin 0 izisombululo 11 izimpendulo
Kuphostiwe

I am at this moment ,downloading and installing Real Player cloud so that i may get a better understanding of your problem. although i suspect it an issue with real player cloud and not Mozilla.

I am at this moment ,downloading and installing Real Player cloud so that i may get a better understanding of your problem. although i suspect it an issue with real player cloud and not Mozilla.

Umnikazi wombuzo

Well. . . how did that DL go? Did it work for you?

Well. . . how did that DL go? Did it work for you?
Julierobin 0 izisombululo 11 izimpendulo
Kuphostiwe

please contact real player support about your problem or Microsoft as your firewall is blocking the program.

                        Mozilla is a non commercial product and does not promote      clogging up its veins with commercial products such as real player.if your firewall doesn't let it thru it is for a reason. if you  would like here is a safe Firefox add on that will not spam up your email ,

https://addons.mozilla.org/en-US/firefox/addon/imgur-uploader/?src=search

   this is supported by Firefox and we will happily help[ you if  have any issues with it,
please contact real player support about your problem or Microsoft as your firewall is blocking the program. Mozilla is a non commercial product and does not promote clogging up its veins with commercial products such as real player.if your firewall doesn't let it thru it is for a reason. if you would like here is a safe Firefox add on that will not spam up your email , https://addons.mozilla.org/en-US/firefox/addon/imgur-uploader/?src=search this is supported by Firefox and we will happily help[ you if have any issues with it,

Okulungisiwe ngu Julierobin

Umnikazi wombuzo

Will you answer me ? Were you able to DL it? If not, please explain. Stop with the "Firefox is God crap." If you don't know what the problem is just shut up and go away

Your link is about Dl'ing pictures . . . I'm trying to DL videos.
Will you answer me ? Were you able to DL it? If not, please explain. Stop with the "Firefox is God crap." If you don't know what the problem is just shut up and go away Your link is about Dl'ing pictures . . . I'm trying to DL videos.

Okulungisiwe ngu ligeperry

Julierobin 0 izisombululo 11 izimpendulo
Kuphostiwe

please contact real player support about your problem or Microsoft as your firewall is blocking the program.

please contact real player support about your problem or Microsoft as your firewall is blocking the program.
FredMcD
  • Top 10 Contributor
4224 izisombululo 58977 izimpendulo
Kuphostiwe

Did you go to real.com? How did it go? What errors do you see?

I have Real Cloud.

Did you go to real.com? How did it go? What errors do you see? I have Real Cloud.

Okulungisiwe ngu FredMcD

Julierobin 0 izisombululo 11 izimpendulo
Kuphostiwe

yes,i went to real.com down loaded it to my computer and it wanted me to register when i did not it went online and showed me videos... did you go to real.com?

in my  opinion it is her firewall that is causing the problem not fire fox.the program opens on its own it does not need Firefox..... she is saying a pop up saying its her firewall. so it maybe her firewall?
yes,i went to real.com down loaded it to my computer and it wanted me to register when i did not it went online and showed me videos... did you go to real.com? in my opinion it is her firewall that is causing the problem not fire fox.the program opens on its own it does not need Firefox..... she is saying a pop up saying its her firewall. so it maybe her firewall?

Okulungisiwe ngu Madasan

Julierobin 0 izisombululo 11 izimpendulo
Kuphostiwe

here is a picture of it.you can clearly see it is not dependent on firefox it stands alone... i said i would download it not register.

      the first picture is no firewall the second one is with the firewall.
here is a picture of it.you can clearly see it is not dependent on firefox it stands alone... i said i would download it not register. the first picture is no firewall the second one is with the firewall.

Okulungisiwe ngu Julierobin

FredMcD
  • Top 10 Contributor
4224 izisombululo 58977 izimpendulo
Kuphostiwe

Impendulo Ewusizo

Julierobin I would like for the user having the problem to respond. That would be ligeperry.

Also, badmouthing someone as you did is uncalled for, I detect frustration in ligeperry's messages. Not rudeness.

On the other hand, your posts would be considered as rude. If someone does not understand something, you explain it. Not call them names.

'''Julierobin''' I would like for the user having the problem to respond. That would be '''ligeperry.''' Also, badmouthing someone as you did is uncalled for, I detect frustration in '''ligeperry's''' messages. Not rudeness. On the other hand, your posts would be considered as rude. If someone does not understand something, you explain it. Not call them names.

Umnikazi wombuzo

Yup, just frustrated. I have a few video apps like VLC, DivX, Quicktime plug-in, Shockwave flash etc. I was wondering if one of those could be causing the problem?

I use Windows security essentials and the pop-up screen I get is not indicative of it being the cause.

The pop-up screen I get is the same one you get when you don't have internet access and try to go to any website.

(by the way, I'm a 66 year old male in Florida not a female as the other person assumed.)

Modified August 12, 2014 12:33:02 AM BST by ligeperry

EditForum Comments noted & then removed from display by a moderator. Timestamp above was repositioned and retained. ~J99

Yup, just frustrated. I have a few video apps like VLC, DivX, Quicktime plug-in, Shockwave flash etc. I was wondering if one of those could be causing the problem? I use Windows security essentials and the pop-up screen I get is not indicative of it being the cause. The pop-up screen I get is the same one you get when you don't have internet access and try to go to '''any''' website. (by the way, I'm a 66 year old male in Florida not a female as the other person '''assumed'''.) Modified August 12, 2014 12:33:02 AM BST by ligeperry Edit<sub>Forum Comments noted & then removed from display by a moderator. Timestamp above was repositioned and retained.</sub> ~J99 <!-- PS; This is a copy and paste of a private message I received in my email today from '''Julierobin.''' '''Julierobin sent you the following message''': you were very rude to me you insulted me and america as a whole by comparing god to Firefox and a reference to crap all in the same sentence?? real player is an asshole so are you. i gave you a solution even download your very stupid app to do it now you go change your response right now or in ten minutes your computer will be infected w a virus like you have nor will ever see again,,its called bullshit. View this message on the web -->

Okulungisiwe ngu John99

FredMcD
  • Top 10 Contributor
4224 izisombululo 58977 izimpendulo
Kuphostiwe

Okay, so, let's start fresh. You went to Real.com and tried to download Real Cloud. And something blocked you from doing so. I had used Firefox to download from Real, so that should not be the problem. Can you please try again? But this time, try to get a screen shot of the message?


Taking a Screen shot; Windows > Start > search box > Snipping Tool. Save the picture(s) to your desktop. Now look at the Reply box below. Press the button under it that says Browse. Now select the screen shot(s) from the desktop.

Okay, so, let's start fresh. You went to '''Real.com''' and tried to download Real Cloud. And something blocked you from doing so. I had used Firefox to download from Real, so that should not be the problem. Can you please try again? But this time, try to get a screen shot of the message? ----------------------- Taking a Screen shot; '''Windows > Start >''''' search box '''''> Snipping Tool'''. Save the picture(s) to your desktop. Now look at the '''Reply''' box below. Press the button under it that says '''Browse.''' Now select the screen shot(s) from the desktop.

Umnikazi wombuzo

I tried to search for snipping tool but my PC said there was no such file. Here's a paste of the screen I get when I try to access realplayer.com It has a yellow triangle with an exclamation point in it on the top left and a box on the bottom that says try again. (they wouldn't copy and paste for some reason.) All other sites load fine.

The connection has timed out

The server at www.realplayer.com is taking too long to respond.

   The site could be temporarily unavailable or too busy. Try again in a few moments.
   If you are unable to load any pages, check your computer's network connection.
   If your computer or network is protected by a firewall or proxy, make sure that Firefox is permitted to access the Web.
I tried to search for snipping tool but my PC said there was no such file. Here's a paste of the screen I get when I try to access realplayer.com It has a yellow triangle with an exclamation point in it on the top left and a box on the bottom that says try again. (they wouldn't copy and paste for some reason.) '''All other sites load fine.''' The connection has timed out The server at www.realplayer.com is taking too long to respond. The site could be temporarily unavailable or too busy. Try again in a few moments. If you are unable to load any pages, check your computer's network connection. If your computer or network is protected by a firewall or proxy, make sure that Firefox is permitted to access the Web.
FredMcD
  • Top 10 Contributor
4224 izisombululo 58977 izimpendulo
Kuphostiwe

Isisombululo Esikhethiwe

Now this is very odd. I just tried to go to real.com and could not get in. I even tried a bookmark. Still no good. Somehow, the site is locked ? ? ? ? ? ?

After some research, I finally go in using a proxy or whatever

http://real.com.prx2.unblocksit.es/

See if this helps.

Now this is very odd. I just tried to go to '''real.com''' and could not get in. I even tried a bookmark. Still no good. Somehow, the site is locked ? ? ? ? ? ? After some research, I finally go in using a proxy or whatever '''http://real.com.prx2.unblocksit.es/''' See if this helps.

Umnikazi wombuzo

You are a genius my man! Now I don't feel nearly as stupid. Yes that allowed me access to the site.

What in the world is that about? I have never ran across anything like that in the past.

                   Thank you very much,
                                            lige
You are a genius my man! Now I don't feel nearly as stupid. Yes that allowed me access to the site. What in the world is that about? I have never ran across anything like that in the past. Thank you very much, lige
FredMcD
  • Top 10 Contributor
4224 izisombululo 58977 izimpendulo
Kuphostiwe

No way of telling from here. I had left a message for the big guys. here's hoping someone comes up with something.

I will also contact Real.com

Good day.

No way of telling from here. I had left a message for the big guys. here's hoping someone comes up with something. I will also contact '''Real.com''' Good day.
John99 971 izisombululo 13138 izimpendulo
Kuphostiwe

Hi everyone, Sorry if I cannot be a direct help straight away but I will comment with an attempt to get this issue moving towards a resolution.

Lets all try to stay calm here and focus on solving the technical issues. Try to assume anything apparently insulting may just be frustration or not intentional.

I will take the liberty of editing some of the earlier posts to try to keep focus on the problem needing a solution.

This is a slightly grey area regarding the support forums scope the problem could be something outside the control of and not directly related to Firefox.

  • What happens for instance if you try with an alternative browser ?
    such a Internet Explorer, Google Chrome or Safari
  • Screenshots as in Julierobins post upthread are always useful

Perhaps you could each try that and report what happens.


Problems Not Directly related to Firefox Myself straying even further off topic lets for instance mention FlashPlayer. FlashPlayer is third party software and rather troublesome to some users (Assumption based on number of forum posts) but we go as far as documenting that in the our (Mozilla ->Sumo ->) Knowledge Base and with suggestions for solutions and workarounds for problems. This is because we recognise most people use FlashPlayer.

One reason for bringing up FlashPlayer is that some RealPlayer products / activities may (or in the past are thought to have) interact badly when FlashPlayer is also installed and used. (Again no judgment on the products, just my personal conclusions based on observed forum activity)

Real.com must be a site that is use a lot by Firefox users for that reason if no other then this is a problem worth investigating on this forum or at the very least commenting and advising on, but I will leave that to those others more capable of doing so.

ligeperry I apologise. I am sorry you are not getting a very good experience here. You may need to bear with us for a few days whilst we all gather our thoughts, and try to decide what to suggest and how to best troubleshoot this problem.

Fred, Thanks for joining in here. I note you have already escalated to our Contribs forum for further assistance, and I will also tag the thread as escalate myself so we get Professional Help Desk staff involved with the realplayer problem.

Julierobin, Thanks for making attempts to help, and going to the trouble of trying to to reproduce the issue.

Report Abuse Button & Guidelines. If you consider something to be offtopic or to be bad behaviour please use the [Report Abuse] button rather than get involved yourself. If you have the time look at our guidelines for clarification before reaching for that.

Again meandering off topic We probably could choose a better label for that button but calling it an assistance button would probably be equally misunderstood. Personally I think and will suggest we need two separate but adjacent buttons there possibly more suitable labelling would be

  • Help
    • Escalate - Unresolved issues
    • Assitance - Spam and Forum issues

Some Spam is blatant abuse, but milder forms are just inapropriate links posted with good intent. The most frequent use of the button besides reporting spam is probably because posts are duplicated or outside the scope of the forum and not anything that is intentional abuse.


WorksForMe For those involved in troubleshooting this issue does it helps to know it works for me from Firefox. I wonder if part of the issue could be DNS related. I am in the UK (England) and add some notes:

This is beyond my knowledge to troubleshoot but I see cookies, scripts, and and tens of hops with edge servers involved.


Forum Note Moderators or Admins see private forum. Contributors escalation is in the appropriate forum.

Hi everyone, Sorry if I cannot be a direct help straight away but I will comment with an attempt to get this issue moving towards a resolution. Lets all try to stay calm here and focus on solving the technical issues. Try to assume anything apparently insulting may just be frustration or not intentional. I will take the liberty of editing some of the earlier posts to try to keep focus on the problem needing a solution. This is a slightly grey area regarding the support forums scope the problem could be something outside the control of and not directly related to Firefox. *'''What happens for instance if you try with an alternative browser ? <br > such a Internet Explorer, Google Chrome or Safari''' * Screenshots as in ''Julierobin''s post upthread are always useful ** See [[How do I create a screenshot of my problem?]] <br /> You will need to use a compressed image type such as often used elsewhere on the web: .jpeg or .png types not a large bitmap image. Perhaps you could each try that and report what happens. ----------- '''Problems Not Directly related to Firefox''' Myself straying even further off topic lets for instance mention FlashPlayer. FlashPlayer is third party software and rather troublesome to some users (Assumption based on number of forum posts) but we go as far as documenting that in the our (Mozilla ->Sumo ->) Knowledge Base and with suggestions for solutions and workarounds for problems. This is because we recognise most people use FlashPlayer. One reason for bringing up FlashPlayer is that some RealPlayer products / activities may (or in the past are thought to have) interact badly when FlashPlayer is also installed and used. (Again no judgment on the products, just my personal conclusions based on observed forum activity) Real.com must be a site that is use a lot by Firefox users for that reason if no other then this is a problem worth investigating on this forum or at the very least commenting and advising on, but I will leave that to those others more capable of doing so. '''ligeperry''' I apologise. I am sorry you are not getting a very good experience here. You may need to bear with us for a few days whilst we all gather our thoughts, and try to decide what to suggest and how to best troubleshoot this problem. '''Fred''', Thanks for joining in here. I note you have already escalated to our Contribs forum for further assistance, and I will also tag the thread as escalate myself so we get Professional Help Desk staff involved with the realplayer problem. '''Julierobin''', Thanks for making attempts to help, and going to the trouble of trying to to reproduce the issue. '''Report Abuse Button & Guidelines.''' If you consider something to be offtopic or to be bad behaviour please use the [''Report Abuse''] button rather than get involved yourself. If you have the time look at our guidelines for clarification before reaching for that. * [[Forum rules and guidelines]] Again meandering off topic We probably could choose a better label for that button but calling it an assistance button would probably be equally misunderstood. Personally I think and will suggest we need two separate but adjacent buttons there possibly more suitable labelling would be * Help ** Escalate - Unresolved issues ** Assitance - Spam and Forum issues Some Spam is blatant abuse, but milder forms are just inapropriate links posted with good intent. The most frequent use of the button besides reporting spam is probably because posts are duplicated or outside the scope of the forum and not anything that is intentional abuse. ------ ''' WorksForMe''' For those involved in troubleshooting this issue does it helps to know it works for me from Firefox. I wonder if part of the issue could be DNS related. I am in the UK (England) and add some notes: This is beyond my knowledge to troubleshoot but I see cookies, scripts, and and tens of hops with edge servers involved. * real.com ([https://66.203.122.37 66.203.122.37]) ** realcom-sister.real.com ([https://66.203.122.37 66.203.122.37]) *** uk.real.com ([https://176.255.203.35 176.255.203.35]) *** cloud.real.com ([https://54.244.30.60 54.244.30.60]) ------- Forum Note Moderators or Admins see [https://support.mozilla.org/en-US/forums/forum-moderators/710571?last=61436 private] forum. Contributors escalation is in the appropriate forum'''[https://support.mozilla.org/en-US/forums/support-forum-contributors/710568?last=61431 .]'''

Umnikazi wombuzo

Thank you. Fred has solved my immediate problem but it would be nice if Firefox investigated the situation. I can't try it with another browser because Firefox is the only browser I have on my PC . . because none of the rest come close!

Thank you. Fred has solved my immediate problem but it would be nice if Firefox investigated the situation. I can't try it with another browser because Firefox is the only browser I have on my PC . . because none of the rest come close!
FredMcD
  • Top 10 Contributor
4224 izisombululo 58977 izimpendulo
Kuphostiwe

Impendulo Ewusizo

We all love Firefox. I contacted Real and they know of the problem. The why is unknown at the moment.

BTW, I tried 3 different browsers, and none of them could get thru. Funny thing this, I was on the site about a week ago, and I had just updated the Real software a few days ago ? ! ?

We all love Firefox. I contacted Real and they know of the problem. The why is unknown at the moment. BTW, I tried 3 different browsers, and none of them could get thru. Funny thing this, I was on the site about a week ago, and I had just updated the Real software a few days ago ? ! ?

Umnikazi wombuzo

Thanks again to all.

'''Thanks again to all.'''