Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

How can I d/load videos now?

  • 3 uphendule
  • 25 zinale nkinga
  • Igcine ukuphendulwa ngu JayBX73

more options

After following all recovery routines I could research - incl. blank profile restart, re-installing Video Download helper, installing two other d/loaders, and obviously restarting firefox each time - I still can't get any extension add-on to download videos in Firefox. Video DownloadHelper has worked for years, until yesterday! And I haven't installed any new programs apart from the two d/loaders above, or visited 'weird sites'. Using Firefox Profile Manager, I could get VD-H to recognise and download 20-sec. commercials that preceded the Youtube videos I wanted - but NO recognition at all of the main video! With a normal Firefox launch, the VD-H icon is present as a gray, inactive icon, even when videos are playing. I have followed all Video Downloadhelper troubleshooting routines. I have also, as I said, tried other Extensions from the Firefox site, without success, whatever sites I attempt to download from. Can you suggest anything I could try?

All Replies (3)

more options

I am having problems downloading from DownloadHelper as well. It was all going fine the past couple of days then, all of a sudden, the DLH stopped working, the icon goes silent, nothing... not even downloading a YouTube video.

I have installed the latest Adobe Flash Player (15), checked to make sure that my cookies and history are cleared, uninstalled FF and re-installed version 3.1, and still can't get DownloadHelper to work.

Is there a bug in the program?

I'm using FF on Windows 8.1

Any help can be appreciated?

more options

Youtube made changes which they do every so often. The Video DownloadHelper Extension author has pushed a update due to Youtube changes.

As you can see. Yesterday, YouTube changed their page structure causing Video DownloadHelper not to detect any video. A fix has been pushed to Mozilla servers as version 4.9.23.

more options

Thanks for the head's up. As per the addon info: it was some situations that lead to it's non-function. Everything's okay... for now.

I appreciate the response back.