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Missing menu item

Kuphostiwe

The Tools menu "Options" does not have a drop-down arrow with which to access the dialog box. Clicking on the menu choice locks Firefox. Help!

The Tools menu "Options" does not have a drop-down arrow with which to access the dialog box. Clicking on the menu choice locks Firefox. Help!

Eminye Imininingwane Yohlelo

Fakela amapulagi

  • Shockwave Flash 14.0 r0
  • Google Update
  • LogMeIn, Inc. Remote Access Components
  • Shockwave Flash 13.0 r0
  • Adobe PDF Plug-In For Firefox and Netscape 11.0.07
  • Shockwave Flash 12.0 r0
  • iTunes Detector Plug-in
  • Shockwave Flash 11.9 r900
  • Coupons, Inc. Coupon Printer 4.0.2.0
  • Next Generation Java Plug-in 10.25.2 for Mozilla browsers

Isisebenziso

  • Firefox 28.0
  • Umsebenzisi oyi-ejenti: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:28.0) Gecko/20100101 Firefox/28.0
  • I-URL Yokweseka: https://support.mozilla.org/1/firefox/28.0/WINNT/en-US/

Izandiso

  • Adblock Plus 2.6.3 ({d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d})
  • Adblock Plus Pop-up Addon 0.9.2 (adblockpopups@jessehakanen.net)
  • Classic Theme Restorer 1.1.8 (ClassicThemeRestorer@ArisT2Noia4dev)
  • ColorfulTabs 24.3 ({0545b830-f0aa-4d7e-8820-50a4629a56fe})
  • CountdownClock 1.4.5 ({19D3B002-1AD1-4a69-A5B3-AA98773DBB86})
  • LogMeIn, Inc. Remote Access Plugin 1.0.0.1082 (LogMeInClient@logmein.com)
  • New tab toolbar button 1.1 ({42975993-6fa0-46f5-a45f-706915f18ebf})
  • ReloadEvery 28.0.2 ({888d99e7-e8b5-46a3-851e-1ec45da1e644})
  • tektek.org GaiaOnline Toolbar 2.1 2.1.20110621 ({0df7b3bb-9581-44bb-835f-061a29ec8a46})
  • TimeLineRemove.Com 1.5.1 (tl_r@jetpack)
  • Troubleshooter 1.1a (troubleshooter@mozilla.org)
  • Undo Closed Tabs Button 3.9.1 (undoclosedtabsbutton@supernova00.biz)
  • FlagTab 2.3.3 ({11615921-d8e7-3e9a-827d-2b41d3e5e22d}) (Akusebenzi)

I-Javascript

  • incrementalGCEnabled: True

Imidwebo

  • adapterDescription: AMD Radeon HD 6450 Graphics
  • adapterDescription2:
  • adapterDeviceID: 0x6779
  • adapterDeviceID2:
  • adapterDrivers: aticfx64 aticfx64 aticfx64 aticfx32 aticfx32 aticfx32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64
  • adapterDrivers2:
  • adapterRAM: 1024
  • adapterRAM2:
  • adapterVendorID: 0x1002
  • adapterVendorID2:
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.2.9200.16571
  • driverDate: 6-10-2011
  • driverDate2:
  • driverVersion: 8.862.2.0
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'direct2d', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • webglRenderer: Google Inc. -- ANGLE (AMD Radeon HD 6450 Graphics Direct3D9Ex vs_3_0 ps_3_0)
  • windowLayerManagerRemote: False
  • windowLayerManagerType: Direct3D 10

Okuthandwayo Okulungisiwe

  • accessibility.typeaheadfind.flashBar: 0
  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.disk.smart_size_cached_value: 358400
  • browser.places.smartBookmarksVersion: 6
  • browser.search.update: False
  • browser.search.useDBForOrder: True
  • browser.sessionstore.restore_on_demand: False
  • browser.sessionstore.upgradeBackup.latestBuildID: 20140314220517
  • browser.startup.homepage: http://www.zillow.com/blog/house-of-the-week-glassy-modern-was-rumored-rendezvous-spot-for-marilyn-monroe-and-jfk-80175/|https://www.google.com/webhp?hl=en&tab=ww|http://www.gaiaonline.com/|http://www.gaiaonline.com/marketplace/|http://www.gaiaonline.com/guilds/viewtopic.php?t=15127123&page=1490|http://dragcave.net/dragons|http://dragcave.net/user/MissBeth|http://dragcave.net/user/kenwd0elq|http://dragcave.wikia.com/wiki/Currently_Being_Released|https://www.facebook.com/?stype=lo&jlou=AfcwheoWIs8OmNZCIEszJEHd5_nEBWpTu2odz4s4q_aUQehKMmcB-4CG39zVzZMA3-FhEACh2m7FfgQUvdLr2I1H&smuh=63028&lh=Ac-bHtROiknCRPGP|http://icanhas.cheezburger.com/lolcats?ref=pagination|https://dinnerclub.stouffers.com/?cid=cy.default.1404704785.mmwOkQPLcYmpLBx3q_0VLcXb_kR4xbTKsfRWAQhWnvWF-QbU_-41hI_0YUqBpPPujcgkmVaQe5ho4JhYT4NzrgmyuhvlFa56omgp2cwSi2-PMF-_IK7PalFb0I5Qdm0QsZjxCdhC8i7_mDRqrvaqqIkW860o-Pig99STkTjeyG8McAwx-14Z4so9EOm9SppJoYrglT_z_XByRH5zizc9MeEOEtNa1pg7raqa5AYgY9w8AXkAd8P1ictTPysRSPDbONDHUhb0xJBXWzUy264AGzJVol2_0f1pE2tLa5CVqG6_xINJ8e_BGeujBsuttkd8.b56b39127132e28cb456677b55f7bffb.2|http://earth.nullschool.net/#current/wind/surface/level/orthographic=-104.97,34.36,407|http://wwwapps.ups.com/WebTracking/processInputRequest?AgreeToTermsAndConditions=yes&loc=en_US&tracknum=1Z540Y150396839773&Requester=trkinppg|https://mysprint.sprint.com/mysprint/pages/secure/mypreferences/myPreferencesLanding.jsp|http://sfglobe.com/?id=972&src=share_fb_new_972|http://sfglobe.com/?id=1222&src=share_fb_new_1222|http://www.kidney.org/atoz/atoztopic_nutrition-diet.cfm|http://smile.amazon.com/s/ref=nb_sb_noss?url=search-alias%3Ddigital-text&field-keywords=Robert+Galbraith|https://shop.pottermore.com/is-bin/INTERSHOP.enfinity/WFS/Pottermore-Store-Site/en_US/-/USD/ViewRequisition-View
  • browser.startup.homepage_override.buildID: 20140314220517
  • browser.startup.homepage_override.mstone: 28.0
  • browser.tabs.onTop: False
  • dom.mozApps.used: True
  • extensions.lastAppVersion: 28.0
  • font.internaluseonly.changed: False
  • font.name.serif.x-western: Arial
  • gfx.direct3d.last_used_feature_level_idx: 0
  • network.cookie.prefsMigrated: True
  • places.database.lastMaintenance: 1405301908
  • places.history.expiration.transient_current_max_pages: 104858
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • plugin.importedState: True
  • plugin.state.npctrl: 0
  • plugin.state.npdeployjava: 0
  • plugin.state.npitunes: 1
  • plugin.state.npmozcouponprinter: 1
  • plugin.state.npqtplugin: 0
  • plugin.state.npwlpg: 0
  • privacy.cpd.cache: False
  • privacy.cpd.cookies: False
  • privacy.cpd.sessions: False
  • privacy.donottrackheader.enabled: True
  • privacy.sanitize.migrateFx3Prefs: True
  • privacy.sanitize.timeSpan: 4
  • security.warn_viewing_mixed: False
  • storage.vacuum.last.index: 1
  • storage.vacuum.last.places.sqlite: 1402813114

Misc

  • Umsebenzisi JS: Yebo
  • Ukufinyeleleka: Cha
Tyler Downer
  • Top 25 Contributor
  • Moderator
1538 izisombululo 10738 izimpendulo
Kuphostiwe

Please update to Firefox 30 and see if that helps. Update Firefox to the latest release

Please update to Firefox 30 and see if that helps. [[Update Firefox to the latest version]]
cor-el
  • Top 10 Contributor
  • Moderator
17580 izisombululo 159051 izimpendulo
Kuphostiwe

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance
  • Do NOT click the Reset button on the Safe Mode start window
Start Firefox in <u>[[Safe Mode|Safe Mode]]</u> to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem. *Switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance *Do NOT click the Reset button on the Safe Mode start window *https://support.mozilla.org/kb/Safe+Mode *https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes

Umnikazi wombuzo

First, THANK YOU for responding so quickly!! I would like to know *why* this happened. I do not wish to upgrade, as I don't like the new look. And, yes, I know about the Classic Theme Restorer add-on (app?) and have it on my computer. I am not sure why this happened in the first place. I wasn't changing anything, just going about the usual surfing. I would reset, but I am concerned that I will lose all my Password Manager saved passwords. I backed them up a short while ago by making screen captures of the list, but haven't updated it in a while (*facepalm*) and, other than asking each site to send a password reminder ( and saving them in an email, which I have done for many but not all ) I am not able to instantly recall to memory every one. If I Reset Firefox to "factory default state while saving essential information like bookmarks and open tabs" will things like Colorful Tabs install again without difficulty? Is the latest version of Firefox going to let me revert with the Theme Restorer? Sorry to have so many questions. Again, thank you for suggesting the upgrade.

First, THANK YOU for responding so quickly!! I would like to know *why* this happened. I do not wish to upgrade, as I don't like the new look. And, yes, I know about the Classic Theme Restorer add-on (app?) and have it on my computer. I am not sure why this happened in the first place. I wasn't changing anything, just going about the usual surfing. I would reset, but I am concerned that I will lose all my Password Manager saved passwords. I backed them up a short while ago by making screen captures of the list, but haven't updated it in a while (*facepalm*) and, other than asking each site to send a password reminder ( and saving them in an email, which I have done for many but not all ) I am not able to instantly recall to memory every one. If I Reset Firefox to "factory default state while saving essential information like bookmarks and open tabs" will things like Colorful Tabs install again without difficulty? Is the latest version of Firefox going to let me revert with the Theme Restorer? Sorry to have so many questions. Again, thank you for suggesting the upgrade.
Tyler Downer
  • Top 25 Contributor
  • Moderator
1538 izisombululo 10738 izimpendulo
Kuphostiwe

Impendulo Ewusizo

An upgrade will let your use classic theme restorer to make it look like the old version (How to make the new Firefox look like the old Firefox)

I'd try the update first before a reset, but yes, so long as you are using Firefox's password manager then your passwords will be saved (Refresh Firefox - reset add-ons and settings)

An upgrade will let your use classic theme restorer to make it look like the old version ([[How to make the new Firefox look like the old Firefox]]) I'd try the update first before a reset, but yes, so long as you are using Firefox's password manager then your passwords will be saved ([[Reset Firefox – easily fix most problems]])

Umnikazi wombuzo

Ok, updated Firefox and restarted. Still no option drop down. Next I am going to try the "safe mode" restart.

Other than going tab-by-tab and, using copy/paste, is there a way to capture the url for all the tabs currently open?

Wish me luck, and thank you, all, again for the suggestions. 'Tis such a puzzlement!

Ok, updated Firefox and restarted. Still no option drop down. Next I am going to try the "safe mode" restart. Other than going tab-by-tab and, using copy/paste, is there a way to capture the url for all the tabs currently open? Wish me luck, and thank you, all, again for the suggestions. 'Tis such a puzzlement!
jscher2000
  • Top 10 Contributor
8794 izisombululo 71943 izimpendulo
Kuphostiwe

Impendulo Ewusizo

Hmm, there never was a triangle next to Options on the classic Tools menu. Are you thinking of the Firefox 4-28 Firefox (orange button) menu, a more compact menu that did have the triangle? Please see the screenshot at the link:

http://www.jeffersonscher.com/res/menu/MenuComp-08-Options.png

Or to ask that another way, what are you looking for?

Hmm, there never was a triangle next to Options on the classic Tools menu. Are you thinking of the Firefox 4-28 Firefox (orange button) menu, a more compact menu that did have the triangle? Please see the screenshot at the link: http://www.jeffersonscher.com/res/menu/MenuComp-08-Options.png Or to ask that another way, what are you looking for?
jscher2000
  • Top 10 Contributor
8794 izisombululo 71943 izimpendulo
Kuphostiwe

I am not aware of a built-in way to capture a list of the URLs of all the open tabs. Firefox does store this information in your session history file, and you can use scripts to extract the information in that file, but the process is a bit involved.

If you can find an extension that has this feature, that would be easier. But, for possible future reference...

First, I suggest working with a backup copy of the sessionstore.js file rathre than the "live" file. You can make a copy as follows:

Open your current Firefox settings (AKA Firefox profile) folder using either:

  • "3-bar" menu button > "?" icon > Troubleshooting Information
  • (menu bar) Help > Troubleshooting Information

In the first table on the page, click the "Show Folder" button. This should launch a window listing all your current settings files.

Scroll down to sessionstore.js, right-click > Copy, then click into your Documents folder, right-click > Paste.

Next, these threads have different suggestions on how to "mine" the sessionstore.js file to extract the URLs:

I am not aware of a built-in way to capture a list of the URLs of all the open tabs. Firefox does store this information in your session history file, and you can use scripts to extract the information in that file, but the process is a bit involved. If you can find an extension that has this feature, that would be easier. But, for possible future reference... First, I suggest working with a backup copy of the sessionstore.js file rathre than the "live" file. You can make a copy as follows: Open your current Firefox settings (AKA Firefox profile) folder using either: * "3-bar" menu button > "?" icon > Troubleshooting Information * (menu bar) Help > Troubleshooting Information In the first table on the page, click the "Show Folder" button. This should launch a window listing all your current settings files. Scroll down to sessionstore.js, right-click > Copy, then click into your Documents folder, right-click > Paste. Next, these threads have different suggestions on how to "mine" the sessionstore.js file to extract the URLs: * Using Firefox's Browser Console (formerly known as Error Console): https://support.mozilla.org/en-US/questions/969046#answer-471950 * Using Firefox developer tool "Scratchpad": http://forums.mozillazine.org/viewtopic.php?f=38&t=622036&start=60&p=12098147#p12098147 * Using a third party website: https://firefox-session-restore.herokuapp.com/

Umnikazi wombuzo

jscher2000 Hmmm, I am probably confused about the dropdown next to the menu choice. I am, often. I blame a senior moment. LOL When something stops doing what is expected, sometimes the memory of what *was* is lost, too. The problem still occurs when I try to select Options, Firefox freezes. Not crash, freeze. I can use the Task Manager to close, but nothing else works within the FF window, including the close command. Especially troubling as I still have no clear answer why, with no changes what-so-ever, it stopped working as it had. If I had opened a new tab or installed a new add-on or *anything* I would understand. I routinely set a restore point before adding things or running a .exe, but even returning to one set way before this occurred does not fix the problem. I am quite frustrated. I have been working with computers since the early 60s, but sometimes the changes to the OS happen just too fast for me. Thanks for helping. I do appreciate the step-by-step and screen shots. ;-) ~Angel~

jscher2000 Hmmm, I am probably confused about the dropdown next to the menu choice. I am, often. I blame a senior moment. LOL When something stops doing what is expected, sometimes the memory of what *was* is lost, too. The problem still occurs when I try to select Options, Firefox freezes. Not crash, freeze. I can use the Task Manager to close, but nothing else works within the FF window, including the close command. Especially troubling as I still have no clear answer why, with no changes what-so-ever, it stopped working as it had. If I had opened a new tab or installed a new add-on or *anything* I would understand. I routinely set a restore point before adding things or running a .exe, but even returning to one set way before this occurred does not fix the problem. I am quite frustrated. I have been working with computers since the early 60s, but sometimes the changes to the OS happen just too fast for me. Thanks for helping. I do appreciate the step-by-step and screen shots. ;-) ~Angel~
cor-el
  • Top 10 Contributor
  • Moderator
17580 izisombululo 159051 izimpendulo
Kuphostiwe

Try to delete a possible user.js file and numbered prefs-##.js files and rename (or delete) the prefs.js file to reset all prefs to the default value including prefs set via user.js and prefs that are no longer supported in the current Firefox release.

You can use this button to go to the currently used Firefox profile folder:


Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance
  • Do NOT click the Reset button on the Safe Mode start window
Try to delete a possible user.js file and numbered prefs-##.js files and rename (or delete) the prefs.js file to reset all prefs to the default value including prefs set via user.js and prefs that are no longer supported in the current Firefox release. You can use this button to go to the currently used Firefox profile folder: *Help > Troubleshooting Information > Profile Directory: Show Folder (Linux: Open Directory; Mac: Show in Finder) *http://kb.mozillazine.org/Profile_folder_-_Firefox ---- Start Firefox in <u>[[Safe Mode|Safe Mode]]</u> to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem. *Switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance *Do NOT click the Reset button on the Safe Mode start window *https://support.mozilla.org/kb/Safe+Mode *https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes