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Shut down Error message

Kuphostiwe

when I shut down Firefox a popup appears something about "sorry Firefox cannot reload your tabs". Shut down or restart? Tell Firefox about this? This is since the latest Firefox update 30

when I shut down Firefox a popup appears something about "sorry Firefox cannot reload your tabs". Shut down or restart? Tell Firefox about this? This is since the latest Firefox update 30

Eminye Imininingwane Yohlelo

Fakela amapulagi

  • Shockwave Flash 13.0 r0
  • Foxit Reader Plug-In For Firefox and Netscape

Isisebenziso

  • I-ejenti Engumsebenzisi: Mozilla/5.0 (Windows NT 6.0; rv:30.0) Gecko/20100101 Firefox/30.0

Eminye Imininingwane

iamjayakumars 489 izisombululo 5951 izimpendulo
Kuphostiwe

Firefox Working Offline??

  • Tap the ALT key > File menu >uncheck [ ]Work Offline
Firefox Working Offline?? *Tap the ALT key > File menu >uncheck [ ]Work Offline

Umnikazi wombuzo

No I am not working off line. I am unable to copy the message box. It is some sort of a crash with Firefox when it shuts down. It asks if I want to send the info to Mozilla. But I never get an answer from there. I think I will uninstall it and go back to the older version.

No I am not working off line. I am unable to copy the message box. It is some sort of a crash with Firefox when it shuts down. It asks if I want to send the info to Mozilla. But I never get an answer from there. I think I will uninstall it and go back to the older version.
cor-el
  • Top 10 Contributor
  • Moderator
17409 izisombululo 157268 izimpendulo
Kuphostiwe

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance
  • Do NOT click the Reset button on the Safe Mode start window

Is Firefox creating a sessionstore.js file in the Firefox profile folder?

You can check for problems with the sessionstore.js and sessionstore.bak files in the Firefox profile folder that store session data.

Deleting sessionstore.js will cause App Tabs and Tab Groups and open and closed (undo) tabs to get lost and you will have to recreate them (make a note or bookmark them if possible).

Start Firefox in <u>[[Safe Mode|Safe Mode]]</u> to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem. *Switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance *Do NOT click the Reset button on the Safe Mode start window *https://support.mozilla.org/kb/Safe+Mode *https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes ----- Is Firefox creating a sessionstore.js file in the Firefox profile folder? You can check for problems with the sessionstore.js and sessionstore.bak files in the Firefox profile folder that store session data. *Help > Troubleshooting Information > Profile Directory: Show Folder (Linux: Open Directory; Mac: Show in Finder) *http://kb.mozillazine.org/Profile_folder_-_Firefox *http://kb.mozillazine.org/Multiple_profile_files_created Deleting sessionstore.js will cause App Tabs and Tab Groups and open and closed (undo) tabs to get lost and you will have to recreate them (make a note or bookmark them if possible).
FredMcD
  • Top 10 Contributor
4220 izisombululo 58909 izimpendulo
Kuphostiwe

We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

  1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
  2. Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste that into the "Post a Reply" box.

aboutcrashesFx29

Thank you for your help!

More information and further troubleshooting steps can be found in the Firefox crashes - Troubleshoot, prevent and get help fixing crashes article.

We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash. #Enter ''about:crashes'' in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below. #Copy the '''5''' most recent Report IDs that start with '''bp-''' and then go back to your forum question and paste that into the "Post a Reply" box. [[Image:aboutcrashesFx29|width=520]] <br><br> Thank you for your help! More information and further troubleshooting steps can be found in the [[Firefox crashes - Troubleshoot, prevent and get help fixing crashes]] article.

Umnikazi wombuzo

I am wondering if this could cause the problem. After the most recent update #30, I noticed in Task Manger something was running called "crash report" or something similar to that. I ended the process because it was not there before. I assumed it would load again as most of them do, but it hasn't. Since the message I get mentioned a Firefox crash I thought maybe it was related to that.

I am wondering if this could cause the problem. After the most recent update #30, I noticed in Task Manger something was running called "crash report" or something similar to that. I ended the process because it was not there before. I assumed it would load again as most of them do, but it hasn't. Since the message I get mentioned a Firefox crash I thought maybe it was related to that.

Umnikazi wombuzo

https://crash-stats.mozilla.com/report/index/bp-5e6be43f-d05c-4688-81b7-f53ba2140712

Umnikazi wombuzo

https://crash-stats.mozilla.com/report/index/bp-102c17c0-3eb8-4792-84a7-fabf22140713

Umnikazi wombuzo

https://crash-stats.mozilla.com/report/index/bp-5e6be43f-d05c-4688-81b7-f53ba2140712

Umnikazi wombuzo

https://crash-stats.mozilla.com/report/index/bp-88ab15bb-5e02-4f6c-8192-833842140711

Umnikazi wombuzo

https://crash-stats.mozilla.com/about/throttling
FredMcD
  • Top 10 Contributor
4220 izisombululo 58909 izimpendulo
Kuphostiwe

https://crash-stats.mozilla.com/report/index/5e6be43f-d05c-4688-81b7-f53ba2140712

Firefox 30.0 Crash Report [@ mozilla::net::ProxyAutoConfig::MyIPAddress(JS::Value*) ]


https://crash-stats.mozilla.com/report/index/102c17c0-3eb8-4792-84a7-fabf22140713

Process Type plugin Filename:NPSWF32_13_0_0_214.dll

NPSWF32_13_0_0_214.dll is part of Shockwave Flash


https://crash-stats.mozilla.com/about/throttling

This is an empty page.

'''https://crash-stats.mozilla.com/report/index/5e6be43f-d05c-4688-81b7-f53ba2140712''' Firefox 30.0 Crash Report [@ mozilla::net::ProxyAutoConfig::MyIPAddress(JS::Value*) ] ------------------------ '''https://crash-stats.mozilla.com/report/index/102c17c0-3eb8-4792-84a7-fabf22140713''' Process Type plugin Filename:NPSWF32_13_0_0_214.dll NPSWF32_13_0_0_214.dll is part of Shockwave Flash -------------------------------------- '''https://crash-stats.mozilla.com/about/throttling''' This is an empty page.
FredMcD
  • Top 10 Contributor
4220 izisombululo 58909 izimpendulo
Kuphostiwe

Update your Shockwave Flash v14. http://get.adobe.com/shockwave/ The link for Flash Player is: http://get.adobe.com/flashplayer/

Update your Shockwave Flash '''v14. http://get.adobe.com/shockwave/''' The link for Flash Player is: '''http://get.adobe.com/flashplayer/'''

Umnikazi wombuzo

I already have the latest

I already have the latest

Umnikazi wombuzo

I also went to the page suggested to fix crashes. I thought it might be a good idea to check updates for plugins. The link in the add ons went to Mozilla page to check plugins and the little circle went around for 30 minutes but nothing came up. No plugins or suggestions for updates.

I also went to the page suggested to fix crashes. I thought it might be a good idea to check updates for plugins. The link in the add ons went to Mozilla page to check plugins and the little circle went around for 30 minutes but nothing came up. No plugins or suggestions for updates.

Umnikazi wombuzo

I am still having the same problem even with the new version 31.0

I am still having the same problem even with the new version 31.0
iamjayakumars 489 izisombululo 5951 izimpendulo
Kuphostiwe

Create a new profile as a test to check if your current profile is causing the problems.
See Creating a profile:

If the new profile works then you can transfer files from a previously used profile to the new profile, but be cautious not to copy corrupted files to avoid carrying over the problem
Profile Backup and Restore

Create a new profile as a test to check if your current profile is causing the problems. <br> See '''Creating a profile''': *https://support.mozilla.org/kb/profile-manager-create-and-remove-firefox-profiles *http://kb.mozillazine.org/Standard_diagnostic_-_Firefox#Profile_issues If the new profile works then you can transfer files from a previously used profile to the new profile, but be cautious not to copy corrupted files to avoid carrying over the problem <br> '''Profile Backup and Restore''' *http://kb.mozillazine.org/Profile_backup *https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles *http://kb.mozillazine.org/Transferring_data_to_a_new_profile_-_Firefox