Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

crashes after inactivity

  • 2 uphendule
  • 2 zinale nkinga
  • 5 views
  • Igcine ukuphendulwa ngu the-edmeister

bobert2
bobert2
more options

Trying to provide some feedback. Firefox 30 (and Cyberfox, Waterfox) would crash after a period of inactivity (maybe 30 minutes or an hour). This was consistent for several weeks now.

Tried a reset, safeboot, running without all plugins and extensions. Was a bit better, but still crashed.

I do not have a real time virus protection, but I did start several services in the past few weeks. I went back and shut those off. Have NOT had a crash since. Those services are for:

IMFservice for IOBIT 

Malwarebytes Anti-Exploit Service

have not yet had the time to go back and try them back one at a time, but thought I would mention that the crashes may be a result of firewall controls (not in my case), or perhaps some windows services that are not normally turned on.

-Thanks

Trying to provide some feedback. Firefox 30 (and Cyberfox, Waterfox) would crash after a period of inactivity (maybe 30 minutes or an hour). This was consistent for several weeks now. Tried a reset, safeboot, running without all plugins and extensions. Was a bit better, but still crashed. I do not have a real time virus protection, but I did start several services in the past few weeks. I went back and shut those off. Have NOT had a crash since. Those services are for: IMFservice for IOBIT Malwarebytes Anti-Exploit Service have not yet had the time to go back and try them back one at a time, but thought I would mention that the crashes may be a result of firewall controls (not in my case), or perhaps some windows services that are not normally turned on. -Thanks

All Replies (2)

user633449
user633449
more options

First off, uninstall anything related to IOBIT on your computer IMMEDIATELY. That company is known for making low quality programs that will damage your computer.

After that, you should have a real anti-virus on your computer, I suggest http://windows.microsoft.com/en-us/windows/security-essentials-download

After doing that, do the following:

If Firefox still crashes, please let me know.

the-edmeister
the-edmeister
  • Moderator
more options

Are you aware that Firefox keeps track of your Crash Reports? See - Viewing crash reports Best place to start troubleshooting.

One other thing - with so many Mozilla-based browsers installed do you know if any of them are using your Firefox 30 Profile? If so, that in itself could cause problems. I know that PaleMoon has its' own Profile, because I have it installed. But what about Cyberfox and Waterfox? I don't use either of them, so that is something you should verify.