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FF keeps freezing. this started 3 months ago (there have been 2 updates since the update when it started) tried all solutions in forum

Kuphostiwe

FF now freezes almost every time I click a button on any website -- it worked fine until about 3 months ago. This usually resolves itself without any warnings, but sometimes get unresponsive script or plug-in (flash) warning. But it's usually quicker just to re-start FF, which usually helps. Almost every morning I get on the computer, I have an unresponsive script warning (this is usually chrome://global/content/bonding/browser). I've read forum articles, shut off hardware accelerator, use ad, script, flash blockers. However, some of my add-ons won't load -- the ones that need FF to be re-loaded. I've done this repeatedly and ad blocker, etc. won't load -- they worked before I reset FF, which I tried because nothing else was solving my freezing problem. I followed a thread to get add-ons to load and I deleted files in my profile but this didn't solve that problem (though No SCript loaded when I restarted my COMPUTER -- the others did not). Lastly, that thread was closed because the asker's problem was solved, while mine, the SAME problem, was not. This is my troubleshooting information:

Application Basics

Name: Firefox Version: 30.0 User Agent: Mozilla/5.0 (Windows NT 5.1; rv:30.0) Gecko/20100101 Firefox/30.0

Crash Reports for the Last 3 Days

All Crash Reports (including 5 pending crashes in the given time range)

Extensions

Name: Clean Links Version: 2.6.0 Enabled: true ID: {158d7cb3-7039-4a75-8e0b-3bd0a464edd2}

Name: Erase Facebook ads and suggestions Version: 1.1.1.0 Enabled: true ID: jid1-UfSghNz6VhKecw@jetpack

Name: NO Google Analytics Version: 0.6 Enabled: true ID: jid1-JcGokIiQyjoBAQ@jetpack

Name: Video Blocker Version: 1.0.0 Enabled: true ID: jid1-3OQ5HY7YsLBV7Q@jetpack

Name: Adblock Plus Pop-up Addon Version: 0.9.2 Enabled: false ID: adblockpopups@jessehakanen.net

Name: Disconnect Version: 3.14.0 Enabled: false ID: 2.0@disconnect.me

Name: Flash Control Version: 1.0.5 Enabled: false ID: jid1-sNL73VCI4UB0Fw@jetpack

Name: Microsoft .NET Framework Assistant Version: 0.0.0 Enabled: false ID: {20a82645-c095-46ed-80e3-08825760534b}

Name: NoScript Version: 2.6.8.28 Enabled: false ID: {73a6fe31-595d-460b-a920-fcc0f8843232}

Name: Skype Click to Call Version: 6.11.0.13348 Enabled: false ID: {82AF8DCA-6DE9-405D-BD5E-43525BDAD38A}

Name: Updated Ad Blocker for Firefox 11+ Version: 0.7.7 Enabled: false ID: {4DC70064-89E2-4a55-8FC6-E8CDEAE3618C}

Important Modified Preferences

accessibility.blockautorefresh: true accessibility.typeaheadfind: true browser.cache.disk.capacity: 358400 browser.cache.disk.smart_size_cached_value: 358400 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.link.open_newwindow: 2 browser.places.smartBookmarksVersion: 7 browser.sessionstore.upgradeBackup.latestBuildID: 20140605174243 browser.startup.homepage: http://www.wikipedia.org/ browser.startup.homepage_override.buildID: 20140605174243 browser.startup.homepage_override.mstone: 30.0 browser.tabs.loadInBackground: false dom.mozApps.used: true extensions.lastAppVersion: 30.0 gfx.blacklist.direct2d: 3 gfx.blacklist.layers.direct3d10: 3 gfx.blacklist.layers.direct3d10-1: 3 gfx.blacklist.layers.direct3d9: 3 gfx.blacklist.layers.opengl: 3 gfx.blacklist.stagefright: 3 gfx.blacklist.suggested-driver-version: 6.1400.1000.5218 gfx.blacklist.webgl.angle: 3 gfx.blacklist.webgl.msaa: 3 gfx.blacklist.webgl.opengl: 3 gfx.direct2d.disabled: true layers.acceleration.disabled: true network.cookie.prefsMigrated: true places.database.lastMaintenance: 1403210052 places.history.expiration.transient_current_max_pages: 26584 plugin.disable_full_page_plugin_for_types: application/pdf plugin.importedState: true privacy.donottrackheader.enabled: true privacy.sanitize.migrateFx3Prefs: true storage.vacuum.last.index: 0 storage.vacuum.last.places.sqlite: 1403118175

Graphics

Adapter Description: Intel(R) 82915G/GV/910GL Express Chipset Family Adapter Drivers: ialmrnt5 Adapter RAM: Unknown Device ID: 0x2582 Direct2D Enabled: Blocked for your graphics driver version. Try updating your graphics driver to version 6.1400.1000.5218 or newer. DirectWrite Enabled: false (0.0.0.0) Driver Date: 1-23-2005 Driver Version: 6.14.10.4020 GPU #2 Active: false GPU Accelerated Windows: 0/13 Basic Blocked for your graphics driver version. Try updating your graphics driver to version 6.1400.1000.5218 or newer. Vendor ID: 0x8086 WebGL Renderer: Blocked for your graphics driver version. Try updating your graphics driver to version 6.1400.1000.5218 or newer. windowLayerManagerRemote: false AzureCanvasBackend: skia AzureContentBackend: cairo AzureFallbackCanvasBackend: cairo AzureSkiaAccelerated: 0

JavaScript

Incremental GC: true

Accessibility

Activated: false Prevent Accessibility: 0

Library Versions

NSPR Expected minimum version: 4.10.6 Version in use: 4.10.6

NSS Expected minimum version: 3.16 Basic ECC Version in use: 3.16 Basic ECC

NSSSMIME Expected minimum version: 3.16 Basic ECC Version in use: 3.16 Basic ECC

NSSSSL Expected minimum version: 3.16 Basic ECC Version in use: 3.16 Basic ECC

NSSUTIL Expected minimum version: 3.16 Version in use: 3.16

FF now freezes almost every time I click a button on any website -- it worked fine until about 3 months ago. This usually resolves itself without any warnings, but sometimes get unresponsive script or plug-in (flash) warning. But it's usually quicker just to re-start FF, which usually helps. Almost every morning I get on the computer, I have an unresponsive script warning (this is usually chrome://global/content/bonding/browser). I've read forum articles, shut off hardware accelerator, use ad, script, flash blockers. However, some of my add-ons won't load -- the ones that need FF to be re-loaded. I've done this repeatedly and ad blocker, etc. won't load -- they worked before I reset FF, which I tried because nothing else was solving my freezing problem. I followed a thread to get add-ons to load and I deleted files in my profile but this didn't solve that problem (though No SCript loaded when I restarted my COMPUTER -- the others did not). Lastly, that thread was closed because the asker's problem was solved, while mine, the SAME problem, was not. This is my troubleshooting information: Application Basics Name: Firefox Version: 30.0 User Agent: Mozilla/5.0 (Windows NT 5.1; rv:30.0) Gecko/20100101 Firefox/30.0 Crash Reports for the Last 3 Days All Crash Reports (including 5 pending crashes in the given time range) Extensions Name: Clean Links Version: 2.6.0 Enabled: true ID: {158d7cb3-7039-4a75-8e0b-3bd0a464edd2} Name: Erase Facebook ads and suggestions Version: 1.1.1.0 Enabled: true ID: jid1-UfSghNz6VhKecw@jetpack Name: NO Google Analytics Version: 0.6 Enabled: true ID: jid1-JcGokIiQyjoBAQ@jetpack Name: Video Blocker Version: 1.0.0 Enabled: true ID: jid1-3OQ5HY7YsLBV7Q@jetpack Name: Adblock Plus Pop-up Addon Version: 0.9.2 Enabled: false ID: adblockpopups@jessehakanen.net Name: Disconnect Version: 3.14.0 Enabled: false ID: 2.0@disconnect.me Name: Flash Control Version: 1.0.5 Enabled: false ID: jid1-sNL73VCI4UB0Fw@jetpack Name: Microsoft .NET Framework Assistant Version: 0.0.0 Enabled: false ID: {20a82645-c095-46ed-80e3-08825760534b} Name: NoScript Version: 2.6.8.28 Enabled: false ID: {73a6fe31-595d-460b-a920-fcc0f8843232} Name: Skype Click to Call Version: 6.11.0.13348 Enabled: false ID: {82AF8DCA-6DE9-405D-BD5E-43525BDAD38A} Name: Updated Ad Blocker for Firefox 11+ Version: 0.7.7 Enabled: false ID: {4DC70064-89E2-4a55-8FC6-E8CDEAE3618C} Important Modified Preferences accessibility.blockautorefresh: true accessibility.typeaheadfind: true browser.cache.disk.capacity: 358400 browser.cache.disk.smart_size_cached_value: 358400 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.link.open_newwindow: 2 browser.places.smartBookmarksVersion: 7 browser.sessionstore.upgradeBackup.latestBuildID: 20140605174243 browser.startup.homepage: http://www.wikipedia.org/ browser.startup.homepage_override.buildID: 20140605174243 browser.startup.homepage_override.mstone: 30.0 browser.tabs.loadInBackground: false dom.mozApps.used: true extensions.lastAppVersion: 30.0 gfx.blacklist.direct2d: 3 gfx.blacklist.layers.direct3d10: 3 gfx.blacklist.layers.direct3d10-1: 3 gfx.blacklist.layers.direct3d9: 3 gfx.blacklist.layers.opengl: 3 gfx.blacklist.stagefright: 3 gfx.blacklist.suggested-driver-version: 6.1400.1000.5218 gfx.blacklist.webgl.angle: 3 gfx.blacklist.webgl.msaa: 3 gfx.blacklist.webgl.opengl: 3 gfx.direct2d.disabled: true layers.acceleration.disabled: true network.cookie.prefsMigrated: true places.database.lastMaintenance: 1403210052 places.history.expiration.transient_current_max_pages: 26584 plugin.disable_full_page_plugin_for_types: application/pdf plugin.importedState: true privacy.donottrackheader.enabled: true privacy.sanitize.migrateFx3Prefs: true storage.vacuum.last.index: 0 storage.vacuum.last.places.sqlite: 1403118175 Graphics Adapter Description: Intel(R) 82915G/GV/910GL Express Chipset Family Adapter Drivers: ialmrnt5 Adapter RAM: Unknown Device ID: 0x2582 Direct2D Enabled: Blocked for your graphics driver version. Try updating your graphics driver to version 6.1400.1000.5218 or newer. DirectWrite Enabled: false (0.0.0.0) Driver Date: 1-23-2005 Driver Version: 6.14.10.4020 GPU #2 Active: false GPU Accelerated Windows: 0/13 Basic Blocked for your graphics driver version. Try updating your graphics driver to version 6.1400.1000.5218 or newer. Vendor ID: 0x8086 WebGL Renderer: Blocked for your graphics driver version. Try updating your graphics driver to version 6.1400.1000.5218 or newer. windowLayerManagerRemote: false AzureCanvasBackend: skia AzureContentBackend: cairo AzureFallbackCanvasBackend: cairo AzureSkiaAccelerated: 0 JavaScript Incremental GC: true Accessibility Activated: false Prevent Accessibility: 0 Library Versions NSPR Expected minimum version: 4.10.6 Version in use: 4.10.6 NSS Expected minimum version: 3.16 Basic ECC Version in use: 3.16 Basic ECC NSSSMIME Expected minimum version: 3.16 Basic ECC Version in use: 3.16 Basic ECC NSSSSL Expected minimum version: 3.16 Basic ECC Version in use: 3.16 Basic ECC NSSUTIL Expected minimum version: 3.16 Version in use: 3.16

Eminye Imininingwane Yohlelo

Fakela amapulagi

  • Google Update
  • Shockwave Flash 13.0 r0
  • Next Generation Java Plug-in 10.55.2 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • VLC media player Web Plugin 2.1.3
  • QQ2013 Firefox Plugin
  • QQ2013 Chrome Plugin for Chrome V23.0.1271.64 or latest version
  • GEPlugin
  • Nitro PDF plugin for Firefox and Chrome
  • QQ QuickLogin Helper
  • 1,2,1,2044
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers
  • DRM Netscape Network Object
  • Npdsplay dll
  • DRM Store Netscape Plugin

Isisebenziso

  • I-ejenti Engumsebenzisi: Mozilla/5.0 (Windows NT 5.1; rv:30.0) Gecko/20100101 Firefox/30.0

Eminye Imininingwane

FredMcD
  • Top 10 Contributor
4246 izisombululo 59390 izimpendulo
Kuphostiwe

If you had any crashes, please do the following;

We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

  1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
  2. Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste that into the "Post a Reply" box.

aboutcrashesFx29

Thank you for your help!

More information and further troubleshooting steps can be found in the Firefox crashes - Troubleshoot, prevent and get help fixing crashes article.

If you had any crashes, please do the following; We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash. #Enter ''about:crashes'' in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below. #Copy the '''5''' most recent Report IDs that start with '''bp-''' and then go back to your forum question and paste that into the "Post a Reply" box. [[Image:aboutcrashesFx29|width=520]] <br><br> Thank you for your help! More information and further troubleshooting steps can be found in the [[Firefox crashes - Troubleshoot, prevent and get help fixing crashes]] article.
FredMcD
  • Top 10 Contributor
4246 izisombululo 59390 izimpendulo
Kuphostiwe

Start Firefox in Safe Mode {web link} While you are in safe mode; Press the <Alt> or <F10> key to bring up the tool bar. Followed by;

Windows; Tools > Options Linux; Edit > Preferences Mac; application name > Preferences

Then Advanced > General. Look for and turn off Use Hardware Acceleration.

Poke around safe web sites and see if there is still a problem. Then restart

'''''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Start Firefox in Safe Mode]''''' {web link} While you are in safe mode; Press the '''<Alt>''' or '''<F10>''' key to bring up the tool bar. Followed by; Windows; '''Tools > Options''' Linux; '''Edit > Preferences''' Mac; ''application name'' '''> Preferences''' Then '''Advanced > General.''' Look for and turn off '''Use Hardware Acceleration'''. Poke around safe web sites and see if there is still a problem. Then restart
FredMcD
  • Top 10 Contributor
4246 izisombululo 59390 izimpendulo
Kuphostiwe

Update your Shockwave Flash.http://get.adobe.com/shockwave/

Update your Shockwave Flash.'''http://get.adobe.com/shockwave/'''

Umnikazi wombuzo

It's not crashing, i.e., closing unexpectedly. It's freezing, foetn, usually for a few minutes or less but sometimes longer. I usually re-start it after 5 ,minutes if it hasn't unfrozen by then. I've read many forum Q&A on this and it sounds like a lot of people started having this problem after one of the recent upgrades.

It's not crashing, i.e., closing unexpectedly. It's freezing, foetn, usually for a few minutes or less but sometimes longer. I usually re-start it after 5 ,minutes if it hasn't unfrozen by then. I've read many forum Q&A on this and it sounds like a lot of people started having this problem after one of the recent upgrades.

Impendulo Ewusizo

I turned off the accelrator months ago. That was the first thing I did. It helped some. The problem is getting progressively worse, so it seems like every upgrade in the past 3-4 months is causing the problem.

I turned off the accelrator months ago. That was the first thing I did. It helped some. The problem is getting progressively worse, so it seems like every upgrade in the past 3-4 months is causing the problem.

Umnikazi wombuzo

Already done, a few weeks ago. I'be followed all the advise I can find in the forums. But I appreciate your time and effort.

Already done, a few weeks ago. I'be followed all the advise I can find in the forums. But I appreciate your time and effort.
FredMcD
  • Top 10 Contributor
4246 izisombululo 59390 izimpendulo
Kuphostiwe

While you were in save mode, was there any problem? If you have not done so yet, please do so now. Browse around some save web sites and lets us know how you do.

While you were in save mode, was there any problem? If you have not done so yet, please do so now. Browse around some save web sites and lets us know how you do.

Umnikazi wombuzo

and time will tell, but I obviously can't use FF in safe mode all the time. Further, there are 1000 topics (literally) related to FF freezing, many of which mention FF27, which is where my problems began. I replied to one of these topics and was told it was closed because apparently the guy who asked the question had HIS problem solved -- meanwhile, there are hundreds us of us out with the same problem -- which looks like FF 27. many mention the chrome://global/content script freezing. Since this is such a common problem, why don't you dump the script? It appears that the product is flawed and you want everyone to work around this, which doesn't make any sense to me. I appreciate the help, but I don't think the help system works well. I search for my own name and was given one thread -- the one that was closed and THIS one, which I started didn't come up in my search!

and time will tell, but I obviously can't use FF in safe mode all the time. Further, there are 1000 topics (literally) related to FF freezing, many of which mention FF27, which is where my problems began. I replied to one of these topics and was told it was closed because apparently the guy who asked the question had HIS problem solved -- meanwhile, there are hundreds us of us out with the same problem -- which looks like FF 27. many mention the chrome://global/content script freezing. Since this is such a common problem, why don't you dump the script? It appears that the product is flawed and you want everyone to work around this, which doesn't make any sense to me. I appreciate the help, but I don't think the help system works well. I search for my own name and was given one thread -- the one that was closed and THIS one, which I started didn't come up in my search!

Umnikazi wombuzo

Nice, the begining of my reply was cut off!!! I wrote: In the few minutes I've been using FF in safe mode, it hasn't frozen ...

Nice, the begining of my reply was cut off!!! I wrote: In the few minutes I've been using FF in safe mode, it hasn't frozen ...
FredMcD
  • Top 10 Contributor
4246 izisombululo 59390 izimpendulo
Kuphostiwe

Try this; go to the add-ons manager and disable everything! Extensions and plugins.

Try this; go to the add-ons manager and disable everything! Extensions and plugins.

Umnikazi wombuzo

I can do that but I was running NO add-ons when the problem began 3 months with the FF 27 upgrade. I started to install add-ons to restrict what was loading on pages , to increase load speed, which at least one add-on claimed it would do. Even now, with no add-ons, FF is freezing for a few seconds -- which is MUCH better than before. Some add-ons -- I only had 3 at once, I think -- may be part of the problem, but it began with an upgrade before I had any add-ons. The other problem I had -- to which no one reponbded -- is that some add-ons won't install. These are ones that require an FF re-start. I deleted files in my profile, etc. with no success. No Script loaded upon re-starting my COMPUTER, but none from restarting FF. I'm only opneing 15-25 windows and no tabs. Had no problems with FF before 27.

I can do that but I was running NO add-ons when the problem began 3 months with the FF 27 upgrade. I started to install add-ons to restrict what was loading on pages , to increase load speed, which at least one add-on claimed it would do. Even now, with no add-ons, FF is freezing for a few seconds -- which is MUCH better than before. Some add-ons -- I only had 3 at once, I think -- may be part of the problem, but it began with an upgrade before I had any add-ons. The other problem I had -- to which no one reponbded -- is that some add-ons won't install. These are ones that require an FF re-start. I deleted files in my profile, etc. with no success. No Script loaded upon re-starting my COMPUTER, but none from restarting FF. I'm only opneing 15-25 windows and no tabs. Had no problems with FF before 27.

Umnikazi wombuzo

Got on the computer this morning to find the usual unresponsive script -- and also an unresponsive plug-in -- while running no add-ons. Also, since while in safe mode, FF freezses for a few secondsm unfreezses for a few, freezses for a few, etc., taking 30 seconds to load a single page that has no photos ot video or ads.

Got on the computer this morning to find the usual unresponsive script -- and also an unresponsive plug-in -- while running no add-ons. Also, since while in safe mode, FF freezses for a few secondsm unfreezses for a few, freezses for a few, etc., taking 30 seconds to load a single page that has no photos ot video or ads.
FredMcD
  • Top 10 Contributor
4246 izisombululo 59390 izimpendulo
Kuphostiwe

Does it say the name of the script?

Does it say the name of the script?
FredMcD
  • Top 10 Contributor
4246 izisombululo 59390 izimpendulo
Kuphostiwe

If you are using blockers for adds and such, those you can leave on.

If you are using blockers for adds and such, those you can leave on.

Umnikazi wombuzo

It's usually but not always the chrome://global/content/binding/browser script -- that I've seen other people complain about -- but not always. flash plug-in freezes a lot but the warning responds to a click; before I shut off add-ons, this warning would not respond immediately to stop the frozen script -- why isn't there an option to stop any script when it freezes -- always? a page will not not load without freezing at least once for sveral seconds and I have no add-ons per your directive.

It's usually but not always the chrome://global/content/binding/browser script -- that I've seen other people complain about -- but not always. flash plug-in freezes a lot but the warning responds to a click; before I shut off add-ons, this warning would not respond immediately to stop the frozen script -- why isn't there an option to stop any script when it freezes -- always? a page will not not load without freezing at least once for sveral seconds and I have no add-ons per your directive.
FredMcD
  • Top 10 Contributor
4246 izisombululo 59390 izimpendulo
Kuphostiwe

Open a new window or tab. In the address bar, type about:config. If a warning screen comes up, press the Be Careful button. This is where Firefox finds information it needs to run. At the top of the screen is a search bar. Enter dom.max_

Once the list is presented, look for these, and tell me what they are set to;

dom.max_script_run_time dom.max_chrome_script_run_time

Open a new window or tab. In the address bar, type '''''about:config'''''. If a warning screen comes up, press the '''''Be Careful''''' button. This is where Firefox finds information it needs to run. At the top of the screen is a search bar. Enter '''dom.max_''' Once the list is presented, look for these, and tell me what they are set to; dom.max_script_run_time dom.max_chrome_script_run_time

Umnikazi wombuzo

script is 10; chrome is 20; usually FF freezes without any warning coming up, especially now, with no add-ons, and then unfreezes by itself, though occasionally I get the script warning. With the add-ons, I don't if FF would have unfrozen by itself or would have eventually given me a script warning

script is 10; chrome is 20; usually FF freezes without any warning coming up, especially now, with no add-ons, and then unfreezes by itself, though occasionally I get the script warning. With the add-ons, I don't if FF would have unfrozen by itself or would have eventually given me a script warning

Umnikazi wombuzo

FYI, even posting the above reply took 10 seconds, then another 6 for the page to filly load

FYI, even posting the above reply took 10 seconds, then another 6 for the page to filly load
FredMcD
  • Top 10 Contributor
4246 izisombululo 59390 izimpendulo
Kuphostiwe

I'm going to try and get some help.

I'm going to try and get some help.

Impendulo Ewusizo

THANK YOU

THANK YOU