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Firefox crashes when printing from screen - ( Bug 1043451 ) Mac

Kuphostiwe

Firefox repeatedly crashed when I try to print on any screen. I have tried to restart Firefox to the default settings but it did not work. If I can't print, I can't work... I need help! Thank you!

Firefox repeatedly crashed when I try to print on any screen. I have tried to restart Firefox to the default settings but it did not work. If I can't print, I can't work... I need help! Thank you!

Okulungisiwe ngu John99

Eminye Imininingwane Yohlelo

Fakela amapulagi

  • Shockwave Flash 13.0 r0
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in web pages. For more information, visit the QuickTime Web site.
  • Picasa plugin.
  • Displays Java applet content, or a placeholder if Java is not installed.
  • Adobe® Acrobat® Plug-in for Web Browsers, Version 10.1.8
  • Enables the interaction of Mathematica content with the latest installed version of Mathematica.
  • DivX VOD Helper Plug-in
  • DivX Plus Web Player version 2.2.1.3
  • The Flip4Mac WMV Plugin allows you to view Windows Media content using QuickTime.
  • 5.1.10411.0
  • Microsoft Office for Mac SharePoint Browser Plug-in

Isisebenziso

  • I-ejenti Engumsebenzisi: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.7; rv:30.0) Gecko/20100101 Firefox/30.0

Eminye Imininingwane

Inconclusive Evidence 0 izisombululo 3 izimpendulo
Kuphostiwe
  1. # Please try to launch FireFox in safe mode and then try to print. You can start in safe mode as described here: [https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-sa...]
  2. If that works then try to enable your add-ons one at a time to identify the add-on causing the issue
  3. If that does not help, then try to uninstall FireFox and re-install it from the latest installer. When you are uninstalling, do not check the option to remove personal settings so all your information is preserved.
  4. Can you print from other devices? perhaps the issue is with your print driver?
# # Please try to launch FireFox in safe mode and then try to print. You can start in safe mode as described here: [[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode]] # If that works then try to enable your add-ons one at a time to identify the add-on causing the issue # If that does not help, then try to uninstall FireFox and re-install it from the latest installer. When you are uninstalling, do not check the option to remove personal settings so all your information is preserved. # Can you print from other devices? perhaps the issue is with your print driver?

Impendulo Ewusizo

Inconclusive Evidence, I have tried all of your recommendations with no success. I can print with any other applications, just not Firefox, so I know it is not a problem with my driver. I'm stuck as to what to do at this point. Any other tips? Thanks for your help!

Inconclusive Evidence, I have tried all of your recommendations with no success. I can print with any other applications, just not Firefox, so I know it is not a problem with my driver. I'm stuck as to what to do at this point. Any other tips? Thanks for your help!
tanner
  • Moderator
2 izisombululo 23 izimpendulo
Kuphostiwe

We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

  1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
  2. Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste that into the "Post a Reply" box.

aboutcrashesFx29

Thank you for your help!

More information and further troubleshooting steps can be found in the Firefox crashes - Troubleshoot, prevent and get help fixing crashes article.

We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash. #Enter ''about:crashes'' in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below. #Copy the '''5''' most recent Report IDs that start with '''bp-''' and then go back to your forum question and paste that into the "Post a Reply" box. [[Image:aboutcrashesFx29|width=520]] <br><br> Thank you for your help! More information and further troubleshooting steps can be found in the [[Firefox crashes - Troubleshoot, prevent and get help fixing crashes]] article.

Umnikazi wombuzo

Here is a screenshot of the last 5. As you can see, I tried multiple times yesterday to get it to work and it kept crashing. Rather frustrating... Hopefully this can help someone figure out what's going on.

Here is a screenshot of the last 5. As you can see, I tried multiple times yesterday to get it to work and it kept crashing. Rather frustrating... Hopefully this can help someone figure out what's going on.
cor-el
  • Top 10 Contributor
  • Moderator
17421 izisombululo 157414 izimpendulo
Kuphostiwe

Could yo post those links as text links?

If they have a bp- prefix then the forum software will convert them to links that can be clicked.

I checked one of them and it might be a problem with printing images.

  • bp-e6166a92-cf9c-48e3-9270-6e8272140620

So maybe test it on a page that only has text and no images.

You can block images temporarily by setting the permissions.default.image pref on the about:config page to 2. Make sure to reset this pref to the default value 1 after you have finished testing.

You can open the about:config page via the location bar and you can accept the warning and click "I'll be careful" to continue.

Could yo post those links as text links? If they have a bp- prefix then the forum software will convert them to links that can be clicked. I checked one of them and it might be a problem with printing images. *bp-e6166a92-cf9c-48e3-9270-6e8272140620 So maybe test it on a page that only has text and no images. You can block images temporarily by setting the <b>permissions.default.image</b> pref on the <b>about:config</b> page to 2. Make sure to reset this pref to the default value 1 after you have finished testing. You can open the <b>about:config</b> page via the location bar and you can accept the warning and click "I'll be careful" to continue. *http://kb.mozillazine.org/about:config
FredMcD
  • Top 10 Contributor
4229 izisombululo 59020 izimpendulo
Kuphostiwe

Please copy and paste such information. It make it easier to look up.

3 of 5 reports

bp-e6166a92-cf9c-48e3-9270-6e8272140620 6/20/14 bp-816b9d6f-3a8e-4357-b745-225ee2140619 6/19/14 bp-07d3ea28-13ff-4e14-9bd5-af1872140619 6/19/14

Please '''copy and paste''' such information. It make it easier to look up. 3 of 5 reports bp-e6166a92-cf9c-48e3-9270-6e8272140620 6/20/14 bp-816b9d6f-3a8e-4357-b745-225ee2140619 6/19/14 bp-07d3ea28-13ff-4e14-9bd5-af1872140619 6/19/14
FredMcD
  • Top 10 Contributor
4229 izisombululo 59020 izimpendulo
Kuphostiwe

The above reports say;

Signature: CoreFoundation@0x73c2

Your add-on; 5A170DD3-63CA-4c58-93B7-DE9FF536C2FF ver 2.0.25 There is some mal-ware issues. Not sure as to why.

The above reports say; Signature: CoreFoundation@0x73c2 Your add-on; '''5A170DD3-63CA-4c58-93B7-DE9FF536C2FF ''' ver 2.0.25 There is some mal-ware issues. Not sure as to why.

Umnikazi wombuzo

I apologize, I'm rather a novice at tech things... I tried temporarily blocking the images as suggested and printing and the crash still happened. For some reason I can't copy and past the number strings (or I'm just not smart enough to figure it out...) but I will try and post them. Also, I have no idea what CoreFoundation is or what it's using on my computer. I have minimal add-on's, if any, and haven't added anything new, so I can't think of what could have caused it to happen all of a sudden...

I apologize, I'm rather a novice at tech things... I tried temporarily blocking the images as suggested and printing and the crash still happened. For some reason I can't copy and past the number strings (or I'm just not smart enough to figure it out...) but I will try and post them. Also, I have no idea what CoreFoundation is or what it's using on my computer. I have minimal add-on's, if any, and haven't added anything new, so I can't think of what could have caused it to happen all of a sudden...

Umnikazi wombuzo

This is the newest one that happened while I had images temporarily blocked: bp-d22c7534-e6e4-48c7-91bb-61ce82140620

This is the newest one that happened while I had images temporarily blocked: bp-d22c7534-e6e4-48c7-91bb-61ce82140620

Okulungisiwe ngu mrsb920

John99 971 izisombululo 13138 izimpendulo
Kuphostiwe

Sorry I see we forgot about your problem.

Just in case you are still around and having problems an update to mention that a bug has been filed for a similar issue and another couple of related threads exist which may be worth watching.

Sorry I see we forgot about your problem. Just in case you are still around and having problems an update to mention that a bug has been filed for a similar issue and another couple of related threads exist which may be worth watching. * [/questions/1011988] * [/questions/1011660]

Umnikazi wombuzo

Thanks John99. Still having the problem. I've basically written off being able to print from Firefox at this point and switched back to Safari for printing purposes... I'll keep an eye on these threads to see if something helps my situation.

Thanks John99. Still having the problem. I've basically written off being able to print from Firefox at this point and switched back to Safari for printing purposes... I'll keep an eye on these threads to see if something helps my situation.
cor-el
  • Top 10 Contributor
  • Moderator
17421 izisombululo 157414 izimpendulo
Kuphostiwe

You can check for corrupted and duplicate fonts and other font issues:

You can check for corrupted and duplicate fonts and other font issues: *http://www.thexlab.com/faqs/multipleappsquit.html - Font Book 2.0 Help: Checking for damaged fonts *http://www.creativetechs.com/iq/garbled_fonts_troubleshooting_guide.html
John99 971 izisombululo 13138 izimpendulo
Kuphostiwe

Just a thought as a possible alternative work around. Something allowing you to stay in Firefox.

There may be instances when a hard copy is not required, or where a pdf copy could be printed instead. There are extensions that will allow a webpage to be saved as a pdf

I will edit the thread title

  • From Firefox crashes
  • To Firefox Crashes when printing from screen - ( Bug 1043451 )

I don't think Firefox ever excelled at printing and a recent change was a step backwards in my opinion.

  • Bug 868586 - "Print" widget should open print preview instead of print dialog
    • Suggestion to change it back
      Bug 1007779 - Print Button changed to Print Preview in version 29
Just a thought as a possible alternative work around. Something allowing you to stay in Firefox. There may be instances when a hard copy is not required, or where a pdf copy could be printed instead. There are extensions that will allow a webpage to be saved as a pdf * e.g. ''Print pages to Pdf (Firefox AddOn)'' <br /> [https://addons.mozilla.org/firefox/addon/print-pages-to-pdf From] <br /> [http://printpdf.pf-control.de/index.php/en/help.html Home/Support] * Also search the other Mozilla hosted addons e.g. https://addons.mozilla.org/en-US/firefox/search/?q=print I will edit the thread title * From ''Firefox crashes'' * To Firefox Crashes when printing from screen - ( Bug 1043451 ) --------- I don't think Firefox ever excelled at printing and a recent change was a step backwards in my opinion. * Bug 868586 - "Print" widget should open print preview instead of print dialog ** Suggestion to change it back <br /> Bug 1007779 - Print Button changed to Print Preview in version 29
John99 971 izisombululo 13138 izimpendulo
Kuphostiwe

I will also add Mac to the thread title.

Could you try again but make sure you are in Firefox's safe mode.

  • Use NewButton New Fx Menu → Help Help-29
    SafeMode (Restart with Add-ons Disabled …)
  • Paste the Crash ID into your next reply e.g. bp-e6166a92-cf9c-48e3-9270-6e8272140620 <- I locked that one
    Include the preceding bp- forum software changes it to a pair of links AFTER it is previewed and posted.

Initial reports so far seem to have only been from users with changed themes and have all been Mac users. (No surprise they are Mac users with such a signature )

edit - nowiki tag does not lock linkify of crash ids so used markup instead

I will also add '''Mac''' to the thread title. Could you try again but make sure you are in Firefox's safe mode. * Use ''' NewButton [[Image:New Fx Menu]] → Help [[Image:Help-29]] <br /> SafeMode (''Restart with Add-ons Disabled …'')''' *Paste the Crash ID into your next reply e.g. bp''-''e6166a92-cf9c-48e3-9270-6e8272140620 <- I locked that one <br /> Include the preceding '''bp-''' forum software changes it to a pair of links AFTER it is previewed and posted. Initial reports so far seem to have only been from users with changed themes and have all been Mac users. (No surprise they are Mac users with such a signature ) edit - nowiki tag does not lock linkify of crash ids so used markup instead

Okulungisiwe ngu John99

Umnikazi wombuzo

Tried again in safe mode... No go. Here's the crash ID: bp-c886eb1c-d428-4687-9f00-286022140806

I have the add on for printing a page to PDF, but in some cases that doesn't help me. For example, if needing to print an email from Gmail, I don't want the whole page, just the message. There's also a website I use for my work that has a "print this page" button that crashes my Firefox when clicked... Why does Firefox hate Mac's so much??

Tried again in safe mode... No go. Here's the crash ID: bp-c886eb1c-d428-4687-9f00-286022140806 I have the add on for printing a page to PDF, but in some cases that doesn't help me. For example, if needing to print an email from Gmail, I don't want the whole page, just the message. There's also a website I use for my work that has a "print this page" button that crashes my Firefox when clicked... Why does Firefox hate Mac's so much??
John99 971 izisombululo 13138 izimpendulo
Kuphostiwe

Sorry I do not know anything about Macs.

This is a long shot and nothing more than a guess that the crash may be related and the workaround could help.

I found

Where Linc Davis said

Open the Printers & Scanners preference pane in System Preferences and delete the print queue, then add it back. If there's no change, reset the printing system. http://support.apple.com/kb/PH14141 

That specific answer related to OSX 10.9.4

Sorry I do not know anything about Macs. This is a long shot and nothing more than a guess that the crash may be related and the workaround could help. I found * https://discussions.apple.com/thread/6450535?start=0&tstart=0#26307622 Where ''Linc Davis'' said ''Open the Printers & Scanners preference pane in System Preferences and delete the print queue, then add it back. If there's no change, reset the printing system. http://support.apple.com/kb/PH14141 '' That specific answer related to OSX 10.9.4
rocket62 0 izisombululo 4 izimpendulo
Kuphostiwe

Just upgraded to the latest Firefox version....and now can't print at all. Crashes each time I try (using a Mac.)

bp-55769d1b-5870-4bba-b4eb-2fc092141004 bp-aeaa6e32-4a62-4611-af97-440d82141004 bp-9a4c355e-192f-4681-8927-aba342141004 bp-b008a476-38d0-42a7-8047-6b4592141004 bp-2c5816ee-0e68-4fba-b328-aae202141004

Just upgraded to the latest Firefox version....and now can't print at all. Crashes each time I try (using a Mac.) bp-55769d1b-5870-4bba-b4eb-2fc092141004 bp-aeaa6e32-4a62-4611-af97-440d82141004 bp-9a4c355e-192f-4681-8927-aba342141004 bp-b008a476-38d0-42a7-8047-6b4592141004 bp-2c5816ee-0e68-4fba-b328-aae202141004

Okulungisiwe ngu cor-el

cor-el
  • Top 10 Contributor
  • Moderator
17421 izisombululo 157414 izimpendulo
Kuphostiwe

You can check for corrupted and duplicate fonts and other font issues:

You can try to disable hardware acceleration in Firefox.

  • Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available"

You need to close and restart Firefox after toggling this setting.

You can check for corrupted and duplicate fonts and other font issues: *http://www.thexlab.com/faqs/multipleappsquit.html - Font Book 2.0 Help: Checking for damaged fonts *http://www.creativetechs.com/iq/garbled_fonts_troubleshooting_guide.html You can try to disable hardware acceleration in Firefox. *Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available" You need to close and restart Firefox after toggling this setting. *https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes *https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration
rocket62 0 izisombululo 4 izimpendulo
Kuphostiwe

Disabled hardware accelerations. Still crashes.

Disabled all add-ons and extensions. Still crashes.

De-duped fonts. Still crashes.

Ran Firefox in Safe Mode. Still crashes.

Any other thoughts?

Disabled hardware accelerations. Still crashes. Disabled all add-ons and extensions. Still crashes. De-duped fonts. Still crashes. Ran Firefox in Safe Mode. Still crashes. Any other thoughts?
rocket62 0 izisombululo 4 izimpendulo
Kuphostiwe
https://crash-stats.mozilla.com/report/index/bp-0c6ef72e-7207-4826-a10c-9fd932141005 https://crash-stats.mozilla.com/report/index/bp-5c130af6-2757-4121-932a-6eeca2141004