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Mac 10.9 trackpad scroll not working - reprise

Kuphostiwe

Hello,

This is a reprise of the bug show here: https://support.mozilla.org/en-US/questions/976644

My trackpad today started to randomly stop being able to two finger scroll up or down. Like the OP I found exiting and entering temporarily restores scrolling for a short time. I'm unsure how to fix this. Am I alone, or is anyone else having this same issue?

I have a late 2013 Macbook Pro using OSX 10.9.3 and Firefox 30.

Hello, This is a reprise of the bug show here: https://support.mozilla.org/en-US/questions/976644 My trackpad today started to randomly stop being able to two finger scroll up or down. Like the OP I found exiting and entering temporarily restores scrolling for a short time. I'm unsure how to fix this. Am I alone, or is anyone else having this same issue? I have a late 2013 Macbook Pro using OSX 10.9.3 and Firefox 30.

Eminye Imininingwane Yohlelo

Fakela amapulagi

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Isisebenziso

  • I-ejenti Engumsebenzisi: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.9; rv:30.0) Gecko/20100101 Firefox/30.0

Eminye Imininingwane

guigs 1072 izisombululo 11697 izimpendulo
Kuphostiwe

Hi madmoose, Thank you for your question and sorry that you are experiencing this. In order to investigate wether or not this is a regression of a previous scrolling issue in Mac OSX could you please try the following:

  1. Disable scrolling acceleration
  2. Does this also happen in Safe Mode [Troubleshoot Firefox issues using Safe Mode ]and a new Profile? Profile Manager - Create, remove, or switch Firefox profiles

Looking forward to your reply! I could not reproduce this, but once we settings that may cause this or a website it could help narrow down what may be causing the scrolling issue.:-)

Hi madmoose, Thank you for your question and sorry that you are experiencing this. In order to investigate wether or not this is a regression of a previous scrolling issue in Mac OSX could you please try the following: # Disable scrolling acceleration # Does this also happen in Safe Mode [[[Troubleshoot Firefox issues using Safe Mode]] ]and a new Profile? [[Use the Profile Manager to create and remove Firefox profiles]] Looking forward to your reply! I could not reproduce this, but once we settings that may cause this or a website it could help narrow down what may be causing the scrolling issue.:-)
jzstoller 0 izisombululo 1 izimpendulo
Kuphostiwe

I am having the same issue.

I disabled "Use autoscrolling", "Use smooth scrolling", and "Use hardware acceleration when available" and the problem persisted.

I restarted in safe mode and so far two finger scrolling is working.

I hope someone can figure out what the problem is. I can't use FF in safe mode.

iMac, FF ver 30.0, 10.9.4

I am having the same issue. I disabled "Use autoscrolling", "Use smooth scrolling", and "Use hardware acceleration when available" and the problem persisted. I restarted in safe mode and so far two finger scrolling is working. I hope someone can figure out what the problem is. I can't use FF in safe mode. iMac, FF ver 30.0, 10.9.4
Mr.C. 0 izisombululo 1 izimpendulo
Kuphostiwe

Impendulo Ewusizo

The problem is easy to reproduce.

While scrolling is in motion, use a two finger left or right swipe. This will cause scrolling to stop working until Firefox is restarted.

Here is the bug report (it is an Apple bug):

  https://bugzilla.mozilla.org/show_bug.cgi?id=927702

As a workaround, put the Mac to sleep, and then wake it up. Scrolling should start working again.

The problem is easy to reproduce. While scrolling is in motion, use a two finger left or right swipe. This will cause scrolling to stop working until Firefox is restarted. Here is the bug report (it is an Apple bug): https://bugzilla.mozilla.org/show_bug.cgi?id=927702 As a workaround, put the Mac to sleep, and then wake it up. Scrolling should start working again.

Okulungisiwe ngu Mr.C.

lancer1993 0 izisombululo 5 izimpendulo
Kuphostiwe

Impendulo Ewusizo

I had this issue a few months back, and its just came back again. It's need an ongoing issue for a number of years I'm just amazed it is still a problem that neither Apple or Mozilla are able to fix.

I had this issue a few months back, and its just came back again. It's need an ongoing issue for a number of years I'm just amazed it is still a problem that neither Apple or Mozilla are able to fix.

Okulungisiwe ngu lancer1993