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Firefox keeps crashing.

Kuphostiwe

I have a Dell Windows 7 Professional 64-bit machine. Firefox keeps crashing. "Sorry. Firefox had to close. We'll try to restore your page." (Not exact message.) I have screen shots of the details, which are always the same. The first two lines of the details are: AdapterDeviceID: 0x2e22 AdapterVendorID: 0x8086 With the help of technicians I have tried the following fixes, none of which work: Checked my video drivers. Updated my Intel drivers. Fiddled with the compatibility window. Tried Windows 7 and Windows XP. Checked and unchecked various items. Clicked on Mozilla's "troubleshoot compatibility," which made some changes. I am not computer-savvy. However, anyone who cares to respond can make your suggestions as technical as you need to; I'll share them with my technician.

I have a Dell Windows 7 Professional 64-bit machine. Firefox keeps crashing. "Sorry. Firefox had to close. We'll try to restore your page." (Not exact message.) I have screen shots of the details, which are always the same. The first two lines of the details are: AdapterDeviceID: 0x2e22 AdapterVendorID: 0x8086 With the help of technicians I have tried the following fixes, none of which work: Checked my video drivers. Updated my Intel drivers. Fiddled with the compatibility window. Tried Windows 7 and Windows XP. Checked and unchecked various items. Clicked on Mozilla's "troubleshoot compatibility," which made some changes. I am not computer-savvy. However, anyone who cares to respond can make your suggestions as technical as you need to; I'll share them with my technician.

Eminye Imininingwane Yohlelo

Fakela amapulagi

  • Shockwave Flash 13.0 r0
  • Adobe PDF Plug-In For Firefox and Netscape 11.0.07
  • Google Update
  • Citrix Online App Detector Plugin
  • The plugin allows you to have a better experience with Microsoft SharePoint
  • 5.1.30214.0

Isisebenziso

  • Firefox 30.0
  • Umsebenzisi oyi-ejenti: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:30.0) Gecko/20100101 Firefox/30.0
  • I-URL Yokweseka: https://support.mozilla.org/1/firefox/30.0/WINNT/en-US/

Izandiso

  • Troubleshooter 1.1a (troubleshooter@mozilla.org)

I-Javascript

  • incrementalGCEnabled: True

Imidwebo

  • adapterDescription: Intel(R) G45/G43 Express Chipset
  • adapterDescription2:
  • adapterDeviceID: 0x2e22
  • adapterDeviceID2:
  • adapterDrivers: igdumd64 igd10umd64 igdumdx32 igd10umd32
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterVendorID: 0x8086
  • adapterVendorID2:
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.2.9200.16571
  • driverDate: 10-4-2012
  • driverDate2:
  • driverVersion: 8.15.10.2869
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'direct2d', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • webglRenderer: Google Inc. -- ANGLE (Intel(R) G45/G43 Express Chipset Direct3D9Ex vs_3_0 ps_3_0)
  • windowLayerManagerRemote: False
  • windowLayerManagerType: Direct3D 10

Okuthandwayo Okulungisiwe

  • accessibility.typeaheadfind.flashBar: 0
  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.disk.smart_size_cached_value: 358400
  • browser.places.smartBookmarksVersion: 7
  • browser.sessionstore.upgradeBackup.latestBuildID: 20140605174243
  • browser.startup.homepage: http://news.google.com/news?ned=tus&ar=1400027056|http://evidenceanecdotal.blogspot.com/|http://thedabbler.co.uk/|http://hootingyard.org/|http://www.theparisreview.org/|http://www.midhudsonnews.com/
  • browser.startup.homepage_override.buildID: 20140605174243
  • browser.startup.homepage_override.mstone: 30.0
  • dom.mozApps.used: True
  • extensions.lastAppVersion: 30.0
  • font.internaluseonly.changed: True
  • gfx.direct3d.last_used_feature_level_idx: 1
  • network.cookie.prefsMigrated: True
  • places.database.lastMaintenance: 1402501215
  • places.history.expiration.transient_current_max_pages: 104858
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • plugin.importedState: True
  • privacy.sanitize.migrateFx3Prefs: True
  • storage.vacuum.last.index: 1
  • storage.vacuum.last.places.sqlite: 1400017944

Misc

  • Umsebenzisi JS: Cha
  • Ukufinyeleleka: Cha
FredMcD
  • Top 10 Contributor
4229 izisombululo 59020 izimpendulo
Kuphostiwe

bp-9daa79cc-d15b-4aec-9934-c3aa12141010

Signature: igd10umd32.dll

Same as above.

bp-9daa79cc-d15b-4aec-9934-c3aa12141010 Signature: igd10umd32.dll Same as above.
TRANSLIT.ie 0 izisombululo 2 izimpendulo
Kuphostiwe

C:\Windows\system32>sfc /scannow

Beginning system scan. This process will take some time.

Beginning verification phase of system scan. Verification 100% complete.

Windows Resource Protection did not find any integrity violations.

C:\Windows\system32>sfc /scannow Beginning system scan. This process will take some time. Beginning verification phase of system scan. Verification 100% complete. Windows Resource Protection did not find any integrity violations.
cor-el
  • Top 10 Contributor
  • Moderator
17422 izisombululo 157414 izimpendulo
Kuphostiwe

You can try to disable hardware acceleration in Firefox.

  • Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available"

You need to close and restart Firefox after toggling this setting.

You can try to disable hardware acceleration in Firefox. *Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available" You need to close and restart Firefox after toggling this setting. *https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes *https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration