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Firefox keeps crashing, how do I fix this?

Kuphostiwe

Since today, Firefox keeps crashing as soon as I start using it, I've already looked for some ways to fix this online, but none of them helped. My plug-ins are up to date, and I already reinstalled it, none of those things helped. Can anyone tell me how to fix this?

Since today, Firefox keeps crashing as soon as I start using it, I've already looked for some ways to fix this online, but none of them helped. My plug-ins are up to date, and I already reinstalled it, none of those things helped. Can anyone tell me how to fix this?

Eminye Imininingwane Yohlelo

Fakela amapulagi

  • Shockwave Flash 14.0 r0
  • Adobe Shockwave for Director Netscape plug-in, version 12.1.2.152
  • Google Update
  • Adobe PDF Plug-In For Firefox and Netscape 11.0.07
  • Next Generation Java Plug-in 10.55.2 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Unity Player 4.3.5f1
  • 5.1.30214.0
  • GEPlugin
  • npsitesafety
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • NPWLPG
  • Office Live Update v1.3
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers
  • DRM Netscape Network Object
  • Npdsplay dll
  • DRM Store Netscape Plugin

Isisebenziso

  • I-ejenti Engumsebenzisi: Mozilla/5.0 (Windows NT 5.1; rv:30.0) Gecko/20100101 Firefox/30.0

Eminye Imininingwane

Umnikazi wombuzo

Resetting Firefox to its default state won't help either.

Resetting Firefox to its default state won't help either.
Moses
  • Moderator
459 izisombululo 3607 izimpendulo
Kuphostiwe

Well, without crash reports, we can't really do anything :)

Can you give me your crash reports?

  1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
  2. Copy the 5 most recent Report IDs that start with bp- and paste them into your response here.
Well, without crash reports, we can't really do anything :) Can you give me your crash reports? #Enter ''about:crashes'' in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below. #Copy the '''5''' most recent Report IDs that start with '''bp-''' and paste them into your response here.

Umnikazi wombuzo

bp-a7bc11d2-3c9d-4cf7-87b2-aea822140611 bp-abf25f5b-f7b3-4078-a080-3db632140611 bp-ad292bf9-407e-4b45-8e2f-b3fc52140611 bp-21fd8aa6-68c2-4096-b525-154d42140611 bp-52157c20-2db4-44df-93c9-b7c072140611

bp-a7bc11d2-3c9d-4cf7-87b2-aea822140611 bp-abf25f5b-f7b3-4078-a080-3db632140611 bp-ad292bf9-407e-4b45-8e2f-b3fc52140611 bp-21fd8aa6-68c2-4096-b525-154d42140611 bp-52157c20-2db4-44df-93c9-b7c072140611
Chandan_Baba 35 izisombululo 369 izimpendulo
Kuphostiwe

Are Starting in safe Mode works (whether the crash stop or not )?For that go to Help Menu and choose to open with Add-on Disable. The crash test is similar to https://bugzilla.mozilla.org/show_bug.cgi?id=530074 . Else I think of the g-filter service is responsible for your crashes.(For g-service status go-to Start>Run>services.msc ) That software is possibly adware or malware so I recommend disabling it. You can do so by double-clicking the service and clicking "Stop" and then setting the Startup Type to "Disabled". Also run an antivirus scan also.

Are Starting in safe Mode works (whether the '''crash stop or not''' )?For that go to '''Help Menu '''and choose to '''open with Add-on Disable'''. The crash test is similar to https://bugzilla.mozilla.org/show_bug.cgi?id=530074 . Else I think of the g-filter service is responsible for your crashes.(For g-service status go-to '''Start>Run>services.msc''' ) That software is possibly adware or malware so I recommend disabling it. You can do so by double-clicking the service and clicking "Stop" and then setting the Startup Type to "Disabled". Also run an antivirus scan also.

Umnikazi wombuzo

How do I find the ad-or malware in all those things?

How do I find the ad-or malware in all those things?

Umnikazi wombuzo

like, i dont know whats adware, and what isn't

like, i dont know whats adware, and what isn't
John99 971 izisombululo 13138 izimpendulo
Kuphostiwe

A list of tools that you could use for scanning. Multiple and up to date tools need to be used.


For forum cross referencing purposes

  • Reports for your Crash IDs
    bp-a7bc11d2-3c9d-4cf7-87b2-aea822140611
    bp-a7bc11d2-3c9d-4cf7-87b2-aea822140611 ....
  • Crash Signature: StrChrIA
  • Related bugs include
    • 627238 RESOLVED WORKSFORME blocklist CbFsMntNtf3.dll 3.0.77.30 to stop crashes [@ StrChrIA] caused by eldos Callback File System
    • 530074 NEW --- Crash [@ StrChrIA ] from winsock and shlwapi.dll (LSP, evil *x86.dll module)
A list of tools that you could use for scanning. Multiple and up to date tools need to be used. * [http://www.microsoft.com/security/scanner/default.aspx Microsoft Safety Scanner] * [http://www.malwarebytes.org/products/malwarebytes_free/ MalwareBytes' Anti-Malware] * [http://support.kaspersky.com/faq/?qid=208283363 TDSSKiller - AntiRootkit Utility] * [http://www.surfright.nl/en/hitmanpro/ Hitman Pro] * [http://www.eset.com/us/online-scanner/ ESET Online Scanner] * [http://www.bleepingcomputer.com/download/adwcleaner/ AdwCleaner: (for adware)] * [http://www.kaspersky.com/security-scan Kaspersky Free security scan] ----------- For forum cross referencing purposes * Reports for your Crash IDs <br /> bp-a7bc11d2-3c9d-4cf7-87b2-aea822140611<br /> bp-a7bc11d2-3c9d-4cf7-87b2-aea822140611 .... * Crash Signature: StrChrIA * Related bugs include ** 627238 RESOLVED WORKSFORME blocklist CbFsMntNtf3.dll 3.0.77.30 to stop crashes [@ StrChrIA] caused by eldos Callback File System ** 530074 NEW --- Crash [@ StrChrIA ] from winsock and shlwapi.dll (LSP, evil *x86.dll module)

Umnikazi wombuzo

i used malwarebytes, found nothing, I want to do what chandan_baba said, but I don't know what's adware and what isn't also, safe mode didn't stop the crashing, if that's of any help

i used malwarebytes, found nothing, I want to do what chandan_baba said, but I don't know what's adware and what isn't also, safe mode didn't stop the crashing, if that's of any help

Okulungisiwe ngu Amaranthus

the-edmeister
  • Top 25 Contributor
  • Moderator
5399 izisombululo 40160 izimpendulo
Kuphostiwe

Is that an en-US version of Firefox?

Or a localization? Bug # 530074 mentions issues with the de - German language version recently.

Also mentioned awhile ago was something to do with Bit Defender.

Is that an '''en-US''' version of Firefox? Or a localization? [https://bugzilla.mozilla.org/show_bug.cgi?id=530074 Bug # 530074] mentions issues with the '''de''' - German language version recently. Also mentioned awhile ago was something to do with Bit Defender.
John99 971 izisombululo 13138 izimpendulo
Kuphostiwe

Some malware may use false names possibly the name of a genuine component or a modified name from another genuine component, doing full scans with multiple fully updated tools is important. Single tools such as malwarebytes will not identify everything everytime.

I did observe some items in the report were potentially more suspicious on the grounds that they did not have full info and It may be worth finding all copies of and individually scanning the following.

  • HydraDMH.dll
  • xpsp2res.dll
  • icudt52.dll
Some malware may use false names possibly the name of a genuine component or a modified name from another genuine component, doing full scans with multiple fully updated tools is important. Single tools such as malwarebytes will not identify everything everytime. I did observe some items in the report were potentially more suspicious on the grounds that they did not have full info and It may be worth finding all copies of and individually scanning the following. * HydraDMH.dll * xpsp2res.dll * icudt52.dll

Umnikazi wombuzo

ill look for those tomorrow then (cant get on computer atm) i also only did a quick malwarebytes scan, would a full scan find the malware maybe? Also, it's the Dutch/Belgian version of firefox.

ill look for those tomorrow then (cant get on computer atm) i also only did a quick malwarebytes scan, would a full scan find the malware maybe? Also, it's the Dutch/Belgian version of firefox.
FredMcD
  • Top 10 Contributor
4248 izisombululo 59423 izimpendulo
Kuphostiwe

With any scans, always use Full. A quick scan only checks a few systems.

Run most or all of the listed malware scanners. Each works differently. If one program misses something, another may pick it up.

With any scans, always use '''Full.''' A quick scan only checks a few systems. Run most or all of the listed malware scanners. Each works differently. If one program misses something, another may pick it up.

Umnikazi wombuzo

did a scan with avg couldnt delete what it found scan with malwarebytes, found nothing scan with spybot deleted what it found, but problem still there

did a scan with avg couldnt delete what it found scan with malwarebytes, found nothing scan with spybot deleted what it found, but problem still there
FredMcD
  • Top 10 Contributor
4248 izisombululo 59423 izimpendulo
Kuphostiwe

What did AVG find? Why could it not be removed?

What did AVG find? Why could it not be removed?

Umnikazi wombuzo

avg sucks at removing for me problem seems to be fixed now after installing avast which deleted and blocked a certain danger lets hope it stays like this

avg sucks at removing for me problem seems to be fixed now after installing avast which deleted and blocked a certain danger lets hope it stays like this
FredMcD
  • Top 10 Contributor
4248 izisombululo 59423 izimpendulo
Kuphostiwe

Can you tell us what was done so that others will know what to do?

Can you tell us what was done so that others will know what to do?

Umnikazi wombuzo

avg is pretty crappy, idk why it couldnt delete it anywho, i downloaded avast, which deleted the threat after a scan

avg is pretty crappy, idk why it couldnt delete it anywho, i downloaded avast, which deleted the threat after a scan