Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Windows cannot access the specified device, path or file. You may not have the appropriate permissions to access the item.

  • 2 uphendule
  • 35 zinale nkinga
  • 3886 views
  • Igcine ukuphendulwa ngu cor-el

more options

I am using Windows XP PRO SP 3.0 32 bit I am trying to download an anti virus programme & keep on getting this message,

"Windows cannot access the specified device, path or file. You may not have the appropriate permissions to access the item."

I am logged on as Administrator, so what's it all mean? And, HOW CAN I FIX IT, please....???? Also, regarding the info below, (Add-on called Troubleshooter) How can a non-techie oldie user understand any of this info? Way beyond my understandings!

Sylvia

All Replies (2)

more options

Hello, SlimSylv. We'll try to help you with your problem. As to the Troubleshooter add-on, it's job is to tell us about your system.No personal information is sent. Many issues can be solved very quickly because Troubleshooter shows us what is wrong.

About the anti-virus. What one are you using? Have you downloaded the install program or having trouble with the download. If the program was downloaded, how are you trying to start it?

more options

Boot the computer in Windows Safe Mode with network support (press F8 on the boot screen) to see if that allows to download this software.


Your System Details list shows that you have preferences that were used in previous Firefox versions and that are no longer supported in the current Firefox release.

You can delete a possible user.js file and numbered prefs-##.js files and rename (or delete) the prefs.js file to reset all prefs to the default value including prefs set via user.js and prefs that are no longer supported in the current Firefox release.

You can use this button to go to the currently used Firefox profile folder: