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The image [image] cannot be displayed because it contains errors.

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  • Igcine ukuphendulwa ngu Bugefun

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I'm using Firefox ESR 24.5.0 on Red Hat Enterprise Linux 6.3 with GNOME 2.28.2.

It gives me that error when I try to view this image http://graphbench.org/images/hairball-header-cropped.jpg

It's only 1170x311 and 81.1kB so size shouldn't be a problem. When I ctrl-s to save the image, it opens fine in GIMP, Eye of Image viewer GNOME 2.28.2, and gThumb image viewer 2.10.11. Opening the image in Firefox from my hard drive fails with the same error. I have no extensions installed and it fails even in safe mode. The image loads fine in Firefox on a different (Windows) computer on the same network.

I've shift-refreshed to reload the image and that doesn't help. I yum uninstalled firefox, deleted my .mozilla folder, and yum installed firefox again but the problem remains. I went into about:config and there were no bold network.http.* prefs. The permissions for the domain are not restricted. I went to "Tools > Page Info > Media" and the image was not blocked. permissions.default.image is set to default. I "Allow pages to choose their own colors, instead of my selections above". When loading this page http://graphbench.org/ I get this error in the web console "[13:44:33.313] Image corrupt or truncated: http://graphbench.org/images/hairball-header-cropped.jpg @ http://graphbench.org/images/hairball-header-cropped.jpg" Four other images fail on that same page: images/nelson.jpg images/myers.jpg images/ceze.jpg and images/kahan.jpg .

Isisombululo esikhethiwe

Bugefun wrote:

I'm using Firefox ESR 24.5.0

Can you try the latest release version? If ESR picked up a bug from Firefox 24, it'll never be fixed (except when ESR jumps to Firefox 31, that is).

Bugefun wrote:

It gives me that error when I try to view this image http://graphbench.org/images/hairball-header-cropped.jpg

No problems here, in Firefox 29.0 in Linux Mint.

Funda le mpendulo ngokuhambisana nalesi sihloko 👍 1

All Replies (5)

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Isisombululo Esikhethiwe

Bugefun wrote:

I'm using Firefox ESR 24.5.0

Can you try the latest release version? If ESR picked up a bug from Firefox 24, it'll never be fixed (except when ESR jumps to Firefox 31, that is).

Bugefun wrote:

It gives me that error when I try to view this image http://graphbench.org/images/hairball-header-cropped.jpg

No problems here, in Firefox 29.0 in Linux Mint.

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At our site we experienced this problem too, on a Scientific Linux release 6.3 with firefox-24.5.0-1.el6_5.i686. It seems to be a bug in the rpm package of Firefox that doesn't require the upgrade of libtiff.

We solved the problem by manually upgrading with "yum update libtiff". In our case this triggered the update of libjpeg-turbo, too.

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I have discovered that a very common reason for this is that the image type does not match the file extension. This causes the webserver to report the wrong mime-type. For example, if you take a photoshop image, rename it to a .jpg file, and put it on a webserver, it will not load in Firefox. If you are working on troubleshooting this issue, try downloading the file and verifying that the file type matches the jpg. I fixed this for a client today who took a .psd file, renamed it to .jpg, uploaded it to a webserver, and wondered why it wouldn't load in Firefox.

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The image [image] cannot be displayed because it contains errors. is message that Firefox displays as a placeholder of the actual image until this image has been retrieved and decoded/expanded and can be rendered.

If that message stays then the image can't be displayed for some reason and possibly was blocked. Firefox can't handle psd images and you will have to make sure to export such an image in Photoshop to JPG or PNG format.

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I updated firefox with yum and it installed a newer version (I forgot which one) that fixed the problem. But annoyingly, that version wasn't the newest so when I went to mozilla.org/firefox it said I needed to update, while with the 24 ESR it didn't say that.