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Isithangami Sabeseki

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It says my user name is incorrect...any my password is wrong I know they right am still using them can't set up Thunder

Kuphostiwe

I set it up and have the incoming and outgoing mail settings correct. POP3 mail.allcom.net. SMTP mail.allcom.net. I know my user name is correct , I use it every day. It says incorrect user name or password. Some please help.

I set it up and have the incoming and outgoing mail settings correct. POP3 mail.allcom.net. SMTP mail.allcom.net. I know my user name is correct , I use it every day. It says incorrect user name or password. Some please help.

Eminye Imininingwane Yohlelo

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Eminye Imininingwane

christ1
  • Top 25 Contributor
2168 izisombululo 15868 izimpendulo
Kuphostiwe

Verify your credentials using webmail.

Verify your credentials using webmail.

Umnikazi wombuzo

Thanks for the comment...what do you mean "Web Mail"  ?? Thanks

Thanks for the comment...what do you mean "Web Mail" ?? Thanks
christ1
  • Top 25 Contributor
2168 izisombululo 15868 izimpendulo
Kuphostiwe

Impendulo Ewusizo

Webmail means to access your email account with a web browser.

Webmail means to access your email account with a web browser.

Umnikazi wombuzo

I can log into my email using my web browser with no poblem. However, when I use the same info in Thunderbird mail it says incorrect user name or password. I can't continue past that point until I resolve this.

Thanks..again...I will wait for your reply.

I can log into my email using my web browser with no poblem. However, when I use the same info in Thunderbird mail it says incorrect user name or password. I can't continue past that point until I resolve this. Thanks..again...I will wait for your reply.
christ1
  • Top 25 Contributor
2168 izisombululo 15868 izimpendulo
Kuphostiwe

Impendulo Ewusizo

Are you still trying to set-up the account, or has the account already been set-up, and you get the error when trying to retrieve mail?

Are you still trying to set-up the account, or has the account already been set-up, and you get the error when trying to retrieve mail?

Umnikazi wombuzo

I get invalid username or password when I need to use for the first time on setup. No I'm only at the very beginning because it will not let me go any further. Thanks.

I get invalid username or password when I need to use for the first time on setup. No I'm only at the very beginning because it will not let me go any further. Thanks.
christ1
  • Top 25 Contributor
2168 izisombululo 15868 izimpendulo
Kuphostiwe

Did you enter your user ID in the correct format? Some mail servers expect the entire email address as user ID, others only accept the part before the @ sign.

Did you enter your user ID in the correct format? Some mail servers expect the entire email address as user ID, others only accept the part before the @ sign.

Umnikazi wombuzo

When I check in via webmail I only use the first part before the @. I have tried it both ways on Thunderbird...neither on works. This is usually very simple I just don't understand why it doesn't work. Please try to help!

When I check in via webmail I only use the first part before the @. I have tried it both ways on Thunderbird...neither on works. This is usually very simple I just don't understand why it doesn't work. Please try to help!
christ1
  • Top 25 Contributor
2168 izisombululo 15868 izimpendulo
Kuphostiwe

When trying to set-up the account, how do you do it?

Do you run the new account wizard?

https://support.mozilla.org/en-US/kb/automatic-account-configuration

When trying to set-up the account, how do you do it? Do you run the new account wizard? https://support.mozilla.org/en-US/kb/automatic-account-configuration

Umnikazi wombuzo

Yes...use the wizard.. and click want to use existing email account

Yes...use the wizard.. and click want to use existing email account
christ1
  • Top 25 Contributor
2168 izisombululo 15868 izimpendulo
Kuphostiwe

want to use existing email account

I don't understand that. Please follow the instructions in the article.

''want to use existing email account'' I don't understand that. Please follow the instructions in the article.

Umnikazi wombuzo

Thanks for all the help. I never really figured out what was wrong. I must have changed emails over 100 times and no problems. However, not on this one. So what I did is open a new email account at yahoo and BINGO...it worked the first time.

Thanks for all the help!!!!!

Thanks for all the help. I never really figured out what was wrong. I must have changed emails over 100 times and no problems. However, not on this one. So what I did is open a new email account at yahoo and BINGO...it worked the first time. Thanks for all the help!!!!!
Matt
  • Top 10 Contributor
  • Moderator
3275 izisombululo 22571 izimpendulo
Kuphostiwe

Yahoo (at least old accounts) have a setting on the web page to allow POP access. I wonder if that was your issue.

Yahoo (at least old accounts) have a setting on the web page to allow POP access. I wonder if that was your issue.