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Isithangami Sabeseki

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Firefox sync doesn't recognize me although I received email and verified.

Kuphostiwe

I registered for Sync on May 2, received the verification email from Firefox Accounts <verification@accounts.firefox.com> on that day, and immediately verified. But ever since, I have not been able to log in and when I asked to reset password, I was told that there is no record of my email address--the same address at which I received the "Verify your account" email.

I registered for Sync on May 2, received the verification email from Firefox Accounts <verification@accounts.firefox.com> on that day, and immediately verified. But ever since, I have not been able to log in and when I asked to reset password, I was told that there is no record of my email address--the same address at which I received the "Verify your account" email.

Eminye Imininingwane Yohlelo

Fakela amapulagi

  • The QuickTime Plugin allows you to view a wide variety of multimedia content in web pages. For more information, visit the QuickTime Web site.
  • Shockwave Flash 13.0 r0
  • Microsoft Office for Mac SharePoint Browser Plug-in
  • Displays Java applet content, or a placeholder if Java is not installed.
  • 5.1.30317.0
  • Adobe® Acrobat® Plug-in for Web Browsers, Version 11.0.06
  • Garmin Communicator Plug-in Version 4.1.0.0
  • The Flip4Mac WMV Plugin allows you to view Windows Media content using QuickTime.
  • Amazon MP3 Downloader Plugin 1.0.17
  • Picasa plugin.
  • iPhoto6

Isisebenziso

  • Firefox 29.0.1
  • Umsebenzisi oyi-ejenti: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.7; rv:29.0) Gecko/20100101 Firefox/29.0
  • I-URL Yokweseka: https://support.mozilla.org/1/firefox/29.0.1/Darwin/en-US/

Izandiso

  • Amazon Shopping Assistant by Spigot 1.6 (saamazon@mybrowserbar.com)
  • Diigo Toolbar 5.1.0.39 ({fc2b8f80-d9a5-4f51-8076-7c7ce3c67ee3})
  • Ebay Shopping Assistant by Spigot 1.6 (saebay@mybrowserbar.com)
  • Pocket 3.0.4 (isreaditlater@ideashower.com)
  • Search By Image (by Google) 1.1.2 ({ce7e73df-6a44-4028-8079-5927a588c948})
  • Searchme 2.0 (searchme@mybrowserbar.com)
  • SkipScreen 0.7.2 (SkipScreen@SkipScreen)
  • Slick Savings 3.1 (savingsslider@mybrowserbar.com)
  • Troubleshooter 1.1a (troubleshooter@mozilla.org)
  • WOT 20131118 ({a0d7ccb3-214d-498b-b4aa-0e8fda9a7bf7})
  • Dashlane 2.2.0.39183 (442718d9-475e-452a-b3e1-fb1ee16b8e9d@dashlane.com) (Akusebenzi)

I-Javascript

  • incrementalGCEnabled: True

Imidwebo

  • adapterDescription:
  • adapterDeviceID: 0x 407
  • adapterDrivers:
  • adapterRAM:
  • adapterVendorID: 0x10de
  • driverDate:
  • driverVersion:
  • info: {u'AzureCanvasBackend': u'quartz', u'AzureFallbackCanvasBackend': u'none', u'AzureContentBackend': u'quartz', u'AzureSkiaAccelerated': 0}
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • webglRenderer: NVIDIA Corporation -- NVIDIA GeForce 8600M GT OpenGL Engine
  • windowLayerManagerRemote: True
  • windowLayerManagerType: OpenGL

Okuthandwayo Okulungisiwe

  • accessibility.typeaheadfind.flashBar: 0
  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.disk.smart_size_cached_value: 358400
  • browser.history_expire_days.mirror: 180
  • browser.places.importBookmarksHTML: False
  • browser.places.importDefaults: False
  • browser.places.leftPaneFolderId: -1
  • browser.places.migratePostDataAnnotations: False
  • browser.places.smartBookmarksVersion: 6
  • browser.places.updateRecentTagsUri: False
  • browser.search.useDBForOrder: True
  • browser.sessionstore.upgradeBackup.latestBuildID: 20140506152807
  • browser.startup.homepage: https://my.yahoo.com/?mkg=015
  • browser.startup.homepage_override.buildID: 20140506152807
  • browser.startup.homepage_override.mstone: 29.0.1
  • browser.tabs.warnOnClose: False
  • dom.disable_open_during_load: False
  • dom.mozApps.used: True
  • dom.w3c_touch_events.expose: False
  • extensions.lastAppVersion: 29.0.1
  • font.internaluseonly.changed: False
  • gfx.blacklist.webgl.msaa: 4
  • keyword.URL: http://id.search.yahoo.com/search?fr=spigot-adr-ffmac&ei=utf-8&ilc=12&type=769480&p=
  • network.cookie.prefsMigrated: True
  • places.database.lastMaintenance: 1399862957
  • places.history.expiration.transient_current_max_pages: 104858
  • places.history.expiration.transient_optimal_database_size: 167772160
  • places.last_vacuum: 1299988821
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • plugin.importedState: True
  • plugin.state.adobepdfviewernpapi: 2
  • plugin.state.dashlane: 0
  • plugin.state.officelivebrowserplugin: 0
  • privacy.sanitize.migrateFx3Prefs: True
  • security.warn_viewing_mixed: False
  • storage.vacuum.last.index: 1
  • storage.vacuum.last.places.sqlite: 1397289379

Misc

  • Umsebenzisi JS: Cha
  • Ukufinyeleleka: Cha
guigs 1072 izisombululo 11697 izimpendulo
Kuphostiwe

HI jpenha, Thank you for your question. Is this happening on the same device? Also, in order to further investigate can you please provide a sync log for when this is happening:

  1. In about config turn on sync logging
  2. Try to login, then go to about:sync-logs

Any errors or logs at the time should give a hint to what is happening. :-)

HI jpenha, Thank you for your question. Is this happening on the same device? Also, in order to further investigate can you please provide a sync log for when this is happening: # In about config turn on sync logging # Try to login, then go to about:sync-logs Any errors or logs at the time should give a hint to what is happening. :-)