Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

I have a MAC, when I click on a picture tile in google the selected image will not open, Why?

  • 1 baphendule
  • 12 zinale nkinga
  • Igcine ukuphendulwa ngu guigs

more options

When I do a Google search for a product or person on the right side of the page is a little bit of specific information and if available a a little square with a prompt for more images. Clicking on that prompt brings you to a full page of related pictures. On all my computers when you click on a specific picture tile it becomes large then you can close the picture and go back to the tile page. On the computer I'm having trouble with when I click on a specific tile on the tile page nothing happens, the screen stays on the tile page. This is not a computer problem because when I follow the same procedure in Safari everything works just like it is supposed to, so this has to be a problem with the Firefox setting on this particular computer. This is a fairly new issue, with in the last few months.

Thanks for any help you can provide.

All Replies (1)

more options

Hi fullertondigital, Thank you for your question. I understand that websites, such as the google image search, are not displaying the same way in another browser. In order to make sure that this is not caused by an add on please see if it happens in Troubleshoot Firefox issues using Safe Mode

It could also be that you need to select the option to open the image in a new page. The new image search has the block bock appear when you select one of the images. Make sure that javascript is enabled for this animation to work correctly on the page.