所有產品 社群討論區

Please provide a clear, beginner-friendly, step-by-step guide explaining how a new Mozilla Support volunteer should research, verify, and answer questions accurately. Include common mistakes to avoid, when to ask for more information, and how to know when it is appropriate to refer a user to an official Mozilla support article.

The messages in the attached file and others started appearing on one of our computers today. They look like they are from Mozilla Firefox. They have URLs to click on. Are they real or some sort of hack? If a hack, I hope you can help me stop them from happening. Please respond to [redacted] and also [redacted from community support forum] THANKS!!!

As much as I hate ads on YouTube I don't want Firefox to block the ads because if they find out you are blocking ads they will block you from Google and YouTube. I have Google pages and other things on their sites that have been there for years. Plus, I feel like I'm stealing a service by not lets the ads run that pays their bills and the content creators on YouTube. Please tell me where in Firefox I can turn the ads back on.

I have used Mozilla products since Netscape Navigator came out in 1995 I think it was. I went to a local internet provider and brought home a 3.5in Diskette and it loaded Netscape Navigator with my info all filled in for email, Usenet, Webpage publishing and a few Bookmarks to get started. I still use SeaMonkey for my email because it still has email addresses from the 1990's. I have Thunderbird for email on my phone. Anyway, thank you for all your work over the years. Rocky, [redacted email from community support forum]

I just purchased the Mozilla VPN for my Apple Computer and it states that I can put it on my iPhone as well. How do I confirm that the VPN is active on my iPhone? I can’t find it anywhere.

I've been reading about how Firefox is starting to include Google Gemini (along with other AI models like Claude and ChatGPT) into the browser sidebar and experiment with AI features.

To be honest, this feels a bit odd to me. Mozilla has always positioned itself as the independent, privacy-first champion of the open web, while Google is a data-driven tech giant. Isn't integrating Gemini a bit of a contradiction or a conflict of interest for Firefox's privacy mission?

I know Google pays Mozilla to be the default search engine, but does this AI integration mean Firefox is giving up ground on its core privacy values, or is there a different strategy at play here regarding user choice and local/on-device AI?

Would love to get the community's thoughts on how Mozilla balances this partnership without compromising its mission. Thanks!

Mozilla should actively oppose mandatory ID-based age verification systems that erode privacy and instead prioritize developing and advocating for technologies that enable users to remain anonymous online.