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I reinstalled Firefox, following the advice found on this support page, but have lost everything. Can anyone help me recover what I lost?

After the most recent Firefox updates, I wasn't able to load Facebook anymore, so I looked up whether I could reinstall Firefox without losing all my bookmarks and settin… (閱讀更多)

After the most recent Firefox updates, I wasn't able to load Facebook anymore, so I looked up whether I could reinstall Firefox without losing all my bookmarks and settings. I followed the advice given on this support page by renaming the folder "OldFirefox" and then reinstalling Firefox, but everything has been lost (or at least seems to be). What I don't understand is when I right click over the new Firefox icon (after the reinstall) and look at the properties, instead of pointing to the folder ...Mozilla/Firefox.exe, it's pointing to ....OldFirefox/Firefox.exe. It's as if the install didn't create a new Mozilla folder in the directory, even though it was supposed to during the install. Is there a way to get back what I lost? I feel like I'm going to throw up right now. I had an enormous amount of things bookmarked and saved. Thanks for any help.

Asked by Ana R Hubbard 7 個月前

Last reply by Ana R Hubbard 7 個月前