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Firefox stops working when I log into websites

Firefox did an automatic update yesterday (10/5/17). Since then, when I go to log into a site, the browser stops working. I cleared my cashe and cookies a few days ago an… (閱讀更多)

Firefox did an automatic update yesterday (10/5/17). Since then, when I go to log into a site, the browser stops working. I cleared my cashe and cookies a few days ago and was revisiting/logging into sites for the first time since doing so. I tried resetting Firefox, running it in safe mode, and disabling add-ons with no improvement. I am running Windows 10. I am also legally blind and running JAWS Version 16.0.4474. At a loss of what else I can do. Thanks.

Asked by mdesantis924 2 年前

Last reply by FredMcD 2 年前

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Downloaded latest/opens thumnail but not page/cant uninstall coz cant close thumnails.

I downloaded the latest version and installed. I click the logo on the tool bar and thumbnails of the asked for pages appear. I click said thumbnail but there it sticks; … (閱讀更多)

I downloaded the latest version and installed. I click the logo on the tool bar and thumbnails of the asked for pages appear. I click said thumbnail but there it sticks; full page version do not appear. Attempted to uninstall / was asked to close open pages but was unable to close above mentioned thumbnails. I'm stuck

Asked by andy.aardvark 2 年前

Last reply by FredMcD 2 年前

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Recently installed Firefox is 64-bit and IE is 32-bit. What do I do about JAVA - 32 or 64 bit?

Since the new default installation for Firefox on Windows 10 is 64 bit, and my version of Internet Explorer is 32 bit(for maximal compatibility), what flavour of JAVA do … (閱讀更多)

Since the new default installation for Firefox on Windows 10 is 64 bit, and my version of Internet Explorer is 32 bit(for maximal compatibility), what flavour of JAVA do I install? 32 or 64 bit?

Asked by artob 2 年前

Last reply by cor-el 2 年前

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firefox is often downloading full bandwidth

Hi there i've this problem: Since i've reinstalled firefox 2 weeks ago after formatting pc , firefox is slower then it was before and when i go to a website often it stay… (閱讀更多)

Hi there i've this problem: Since i've reinstalled firefox 2 weeks ago after formatting pc , firefox is slower then it was before and when i go to a website often it stays for at least 3 min downloading at full bandwidth (15 mb/s) after fully loading it. It also is very slow in loading websites compared both to firefox pre formatting and chrome for example.

Sometimes the downloading appears randomly, even after 20-30 minutes of idle computer (i know cause my brother complains about internet lagging)


I've tried to go to the same website from chrome and firefox and chrome doesn't have the downloading issue to excluse it is a website issue.

i've 55.0.3

extensions: download them all download them all anticontainer ublock origin vlc context menu

Thank you for help

Asked by thepatriot87 2 年前

Last reply by cor-el 2 年前

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From one moment to the other Firefox is completely de-installed from my desktop. The profile files are still there. How come?

Yesterday when I started my desktop it seemed that Firefox was completely disappeared/uninstalled. Not because of an action of myself. The profile files are still there. … (閱讀更多)

Yesterday when I started my desktop it seemed that Firefox was completely disappeared/uninstalled. Not because of an action of myself. The profile files are still there. Of course I can download the app again, but before doing so I would like to know if there is reason for this.

Asked by olthofh 2 年前

Last reply by FredMcD 2 年前

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Windows 10 claimed that the recent update attempted to edit settings for my 'default browser' then promptly deleted firefox. "AppData" restored after reinstall.

Upon starting the machine earlier today (9/13/2017) there was an update available at the launch of Firefox. Accepting this update was quickly followed by Windows 10 repo… (閱讀更多)

Upon starting the machine earlier today (9/13/2017) there was an update available at the launch of Firefox. Accepting this update was quickly followed by Windows 10 reporting that the update attempted to alter settings for my 'default browser.' Firefox was then immediately and automatically uninstalled and the shortcut on the desktop became a blank page icon linking to the previous installation path...

The AppData folder was not effected and, after downloading Firefox / reinstalling, the browser has completely restored to functionality. But a bit weird...

Asked by zach_ 2 年前

Last reply by cor-el 2 年前

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I can't get the You Tube site to open on just Firefox.

Hi. I can't get You Tube to open on Firefox. All other sites work on Firefox and You Tube works on other browsers. If I click on a specific video saved to my favorites, … (閱讀更多)

Hi. I can't get You Tube to open on Firefox. All other sites work on Firefox and You Tube works on other browsers. If I click on a specific video saved to my favorites, it will play but the site itself doesn't show. Not sure what to do.

Asked by gmaholly10 2 年前

Last reply by cor-el 2 年前

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Uninstalled Ff. Can't download Firefox. Error: Firefox is already running, but is not responding. The old Firefox process must be closed to open a new window.

Had to uninstall Firefox, now want to reinstall but get the error message: "Firefox is already running, but is not responding. The old Firefox process must be closed to o… (閱讀更多)

Had to uninstall Firefox, now want to reinstall but get the error message: "Firefox is already running, but is not responding. The old Firefox process must be closed to open a new window." followed by "Your Firefox profile cannot be loaded. It may be missing or inaccessible." Can find no Firefox running using Task Manager. But did find my profile using Mozilla Firefox instructions.

Asked by Fleetian 2 年前

Last reply by jscher2000 2 年前

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SEC_ERROR_UNKNOWN_ISSUER on every website

I get "Connection is not secure" on every website. Error code is SEC_ERROR_UNKNOWN_ISSUER. Certificate issuer on every website is "ffeb984503f19da0 2". Problem is only on… (閱讀更多)

I get "Connection is not secure" on every website. Error code is SEC_ERROR_UNKNOWN_ISSUER. Certificate issuer on every website is "ffeb984503f19da0 2". Problem is only on Mozilla Firefox. I've tried to reinstall and refresh Mozilla without success. I don't have avast, kaspersky or others which have been causing same kind of problems. I've run three programs full virus/malware scans without any found threats. I'm pretty sure that that certificate issuer is the problem but I have no idea how to fix it or what causes it. Help please. Thank you!

Asked by Frozer 2 年前

Last reply by FredMcD 2 年前

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Firefox Windows 10 64 bit does not start

Event viewer shows this : Fault bucket 120815822907, type 4 Event Name: APPCRASH Response: Not available Cab Id: 0 Problem signature: P1: firefox.exe P2: 55.0.2.6435 P3: … (閱讀更多)

Event viewer shows this : Fault bucket 120815822907, type 4 Event Name: APPCRASH Response: Not available Cab Id: 0

Problem signature: P1: firefox.exe P2: 55.0.2.6435 P3: 5991c5a9 P4: ntdll.dll P5: 10.0.15063.447 P6: a329d3a8 P7: c0000005 P8: 000000000001f8cc P9: P10:

Attached files: minidump.mdmp \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERC2A6.tmp.WERInternalMetadata.xml \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERC2B9.tmp.csv \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERC2DA.tmp.txt

These files may be available here: C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_firefox.exe_77fdf8eb4e818bb41d4470b14188a07ade1653c6_8b2538e4_2688ca76

Analysis symbol: Rechecking for solution: 0 Report ID: 4f4e1f17-c529-41f9-ba24-ced665712ff9 Report Status: 268435456 Hashed bucket: b7a8525ad4aa90b894badb58e6ce4cd1

Faulting application name: firefox.exe, version: 55.0.2.6435, time stamp: 0x5991c5a9 Faulting module name: ntdll.dll, version: 10.0.15063.447, time stamp: 0xa329d3a8 Exception code: 0xc0000005 Fault offset: 0x000000000001f8cc Faulting process ID: 0x25c0 Faulting application start time: 0x01d319dcd0766ea3 Faulting application path: C:\Program Files\Mozilla Firefox\firefox.exe Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll Report ID: 4f4e1f17-c529-41f9-ba24-ced665712ff9 Faulting package full name: Faulting package-relative application ID:

I have cleaned my PC from Malware with several tools and I use Bitdefender as my Antivirus Tried several installs never got it to work

Thanks fot helping me out

Asked by frankbutstraen 2 年前

Last reply by FredMcD 2 年前

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Why do I have to shut my pc down to get Firefox to work properly?

This is happening more and more.Firefox freezes when I start typing. Resetting Firefox doesn't help, safe mode doesn't help, it's not my few add-ons or extensions- alread… (閱讀更多)

This is happening more and more.Firefox freezes when I start typing. Resetting Firefox doesn't help, safe mode doesn't help, it's not my few add-ons or extensions- already checked, have run multiple virus scans, and malware scans, The only thing that helps is shutting down my pc - not restarting or hibernating - a full shut down. This is annoying though I have done it for a while but now windows is messing with my desktop - dumping them all together and in no sensible order. Lots of people are complaining about that too. i like Firefox but it only happens with them. I really don't want to use Chrome or Bing but I am not going to keep wasting hours and hours trying to find answers to this annoyance. Could you please help? My pc is HP Pavillion 21 all-in-one desktop, Windows 10,

Asked by colemyst 2 年前

Last reply by mattcamp 2 年前

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Cannot open Firefox " Sign in to send your request You need to sign back in to your Microsoft account so you can send your parent a request to view" I am the pa

Every time I try to open Firefox I get a message from Microsoft Family Features "Sign in to send your request You need to sign back in to your Microsoft account so you ca… (閱讀更多)

Every time I try to open Firefox I get a message from Microsoft Family Features

"Sign in to send your request You need to sign back in to your Microsoft account so you can send your parent a request to view this page."

I am the parent. There are some trees and a parent flying a kite with a child in the page. I have tried but cannot turn this off. The browser is unusable. I have uninstalled and re-installed but nothing changes

Asked by steeliz21 2 年前

Last reply by Happy112 2 年前

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Firefox.exe keeps disappearing from my computer

When I click the Firefox icon I get a "The item 'Firefox.exe' that this shortcut refers to has been changed or moved" error message. When I look in the Mozilla programs f… (閱讀更多)

When I click the Firefox icon I get a "The item 'Firefox.exe' that this shortcut refers to has been changed or moved" error message. When I look in the Mozilla programs file folder (C:\Program Files\Mozilla Firefox) it's gone, and running a registry scan with CCleaner brings up application path issues.

Why is this happening? I already had to reinstall Firefox once to overcome this issue, but if it keeps happening I might as well use another browser. Any help would be appreciated.

Asked by Retro 2 年前

Last reply by Josh Ross 2 年前

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firefox stops responding several times each day - I have to kill the process

Version 54.0.1 Firefox stops responding multiple times in a day. I have to kill the process using task manager. When I restart, I get the Well, this is embarrassing page… (閱讀更多)

Version 54.0.1 Firefox stops responding multiple times in a day. I have to kill the process using task manager. When I restart, I get the Well, this is embarrassing page". For example, I opened up Firefox to pay my Comcast bill and within a few clicks, Firefox stopped responding. Firefox constantly freezes and stops responding on Twitter. This has gotten much worse with the last two updates to Firefox. I really don't want to use Chrome (because of the tracking) but if this keeps up with Firefox, I'm just going to have to uninstall it.

I have a fully patched Windows 10 Pro computer. I have also tried uninstalling Firefox and re-installing it, but this doesn't solve this issue.

On this page there is a link to "Automatically add " information to this ticket, but when I click it it takes me to a web page that says "We're sorry, but we can't find what you're looking for."

Asked by johnawalkerjr1 2 年前

Last reply by FredMcD 2 年前

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is 877 593 7085 a real support phone number for firefox?

I have a red screen with some text that is obscured by a box asking for a user name and password. I try to cancel and bit gives vme an error message for too many users Th… (閱讀更多)

I have a red screen with some text that is obscured by a box asking for a user name and password. I try to cancel and bit gives vme an error message for too many users The text on the red screen says I have been hacked and may have lost files There vis a message that tells me to call Mozilla support at the phone number I listed This is submitted on another device. I'm running windows 10 with what I thought was the latest version of Firefox

Asked by Donren 2 年前

Last reply by FredMcD 2 年前

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FIREFOX UPDATES TOO OFTEN -- STOP IT!!

UPDATES ARE TOO FREQUENT!! TOO FREQUENT!! TOO FREQUENT!! I can't get any work done because every time I turn around Firefox has to STOP WHAT I'M DOING and GET MORE UPD… (閱讀更多)

UPDATES ARE TOO FREQUENT!! TOO FREQUENT!! TOO FREQUENT!! I can't get any work done because every time I turn around Firefox has to STOP WHAT I'M DOING and GET MORE UPDATES. CUT IT OUT.

Asked by mungfeast 2 年前

Last reply by FredMcD 2 年前