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Cannot remove "Old Firefox Data" folder from desktop/win10

What the title says. At some point Firefox wanted to update to a newer version, it asked me if I wanted to refresh it, I said yes, nothing much happened besides I got a b… (閱讀更多)

What the title says. At some point Firefox wanted to update to a newer version, it asked me if I wanted to refresh it, I said yes, nothing much happened besides I got a brand new folder I can't remove from my desktop. It asks for admin rights, I have admin rights, it's a local account, I am the only user, I tried the command prompt solution and it didn't help. Is there any solution to this at all that doesn't involve me getting into the bios?

Margie Lazou 於 6 天前 詢問

  • 已解決

Shortcuts

I have various shortcuts saved on the shortcut page comes up after logging in. Its set to 2 rows.. I use it every day. Used it this morning and working perfectly. Been o… (閱讀更多)

I have various shortcuts saved on the shortcut page comes up after logging in. Its set to 2 rows.. I use it every day. Used it this morning and working perfectly. Been out and when I came back the page is totally blank. I've tried sytem restore to 5th October but makes no difference. I use Windows 10 and read that Firefox are continuing to support Windows 10 I'm visually impaired and use a desktop PC with a large screen. I'm not PC techically knowledgeable. How do I restore my shortcuts or how do I re create them?

Stockdalecarina1 於 1 個月前 詢問

Kiki 於 1 個月前 解答

clear history automatically

I have clear search history when browser is closed checked, and it still has a months worth of history and I have closed and reopened the browser countless times, why doe… (閱讀更多)

I have clear search history when browser is closed checked, and it still has a months worth of history and I have closed and reopened the browser countless times, why doesn't the history clear?

jason.dunkerton 於 3 週前 詢問

jason.dunkerton 最近回覆於 3 週前

Edge Suddenly Taking Over (My Beloved Firefox) - MS Edge? BLECH!

Hi! I'm on a relatively new to me (refurb) desktop computer running Win 10 Pro (64 bit)* and Firefox 143.0.3. In the past week both Firefox and Win 10 have updated. I d… (閱讀更多)

Hi! I'm on a relatively new to me (refurb) desktop computer running Win 10 Pro (64 bit)* and Firefox 143.0.3.

In the past week both Firefox and Win 10 have updated. I don't know what happened, but now when I boot up or reboot, my computer opens to MS Edge. Yuck!

Every single time I have to reinstall Firefox! Once I do that, all is well again. I have all my bookmarks back, etc.

It also keeps changing my "default to Firefox" browser setting, turning it OFF, while I'm using Firefox. I repeatedly have to keep going in and clicking to make FF to the default browser again.

Why is it doing this? How do I stop it?

Anyway, I know I can't delete Edge or uninstall it. How do I shove it back into the black hole it has lived in until now?

Thanks very much in advance for any help offered. :)

KathyOnOBX

  • (Nope - computer not eligible to upgrade to Win 11. My processor isn't fast enough, I think.)

Kathy Wardlow Ingwerson 於 1 個月前 詢問

abredt 最近回覆於 1 天前

  • 已解決

Can't backup or copy profile since 141

Roughly every 2 weeks I backup important files to a external hard drive. One of the things I always backup is my Firefox profile. I have been doing this for years withou… (閱讀更多)

Roughly every 2 weeks I backup important files to a external hard drive.

One of the things I always backup is my Firefox profile. I have been doing this for years without any problems.

I 7zip my profile and copy it to the hard drive.

I tried to do this yesterday (July 25 2025), and was getting access denied messages for files in the profile. So I tried to simply copy the profile. Same thing access denied.

I cleared the history, used wise disk cleaner, rebooted my machine and tried again. Same thing access denied when trying to backup or copy the profile.

I am assuming that this is happening since 141 because I updated Firefox since the last time I backed up my profile, and never had a problem previously.

Could anyone have an idea what the problem is? Thank you for your time.

herhey99 於 3 個月前 詢問

herhey99 於 3 個月前 解答

Import old "about:profile" profiles to new profiles

I switched to Firefox a few months ago and I've been using the "about:profiles" page to mimic chrome's profile feature. I have 3 profiles, each with their own Mozilla acc… (閱讀更多)

I switched to Firefox a few months ago and I've been using the "about:profiles" page to mimic chrome's profile feature. I have 3 profiles, each with their own Mozilla account. How can I migrate these to the new profiles system?

sambel 於 2 週前 詢問

Denys 最近回覆於 2 週前

  • 已解決

Chinese Traditional translation for Taiwan + Hong Kong Firefox users?

Just noticed that Firefox only has translation for Chinese Simplified from Mainland China, but no Chinese Traditional from Hong Kong and Taiwan users. Any plans to get it… (閱讀更多)

Just noticed that Firefox only has translation for Chinese Simplified from Mainland China, but no Chinese Traditional from Hong Kong and Taiwan users. Any plans to get it going? I would hate to switch back to Chrome or Edge instead.

Christopher Chen @ Firefox 於 3 個月前 詢問

Kiki 於 3 個月前 解答

Disable Google Lens Context Menu

This is both a settings issue, and a privacy and security issue. I want to disable the google lens context menu item to protect my security and privacy from constant AI m… (閱讀更多)

This is both a settings issue, and a privacy and security issue. I want to disable the google lens context menu item to protect my security and privacy from constant AI monitoring. I've almost accidentally clicked the new option before and I don't want to send photos or images to google's AI unless I specifically intend to do so.

I feel like Mozilla is interfering with people's privacy more and more, taking away features from their users, adding features we don't want, butting in and telling us how our browsers should work. This is starting to become absurd. Now you've added AI into the browser that can control how your tabs are displayed and named even, a setting I found while trying to disable Google Lens.

There's a couple other settings I need to figure out how to disable too, such as the context menu of translate and the ChatGPT context menu items. I just removed ChatGPT and a new AI chat bot option appeared. Just wow. What the hell Mozilla. Is your intention to just turn your browser into one big spyware?

Give me the option to disable all of this stuff you keep adding. I have a policy thats supposed to disable your auto updates too but YOU disabled that as well allowing you to install all this malware/spyware into my machine without my authorization.

Vas 於 1 週前 詢問

Agent virtuel 最近回覆於 1 週前

  • 已解決

Favicons not showing on home page

The favicons on my homepage are not appearing when I launch Firefox, and I can't find any way to restore them. Turning the favicons on/off in the settings doesn't help, i… (閱讀更多)

The favicons on my homepage are not appearing when I launch Firefox, and I can't find any way to restore them. Turning the favicons on/off in the settings doesn't help, it just moves the location of the search bar. I've included some images to better illustrate the problem.

Is there any way we can restore the favicons?

dave.nickerson 於 1 個月前 詢問

Kiki 於 1 個月前 解答

Firefox Freezing After Latest Update

Hello Firefox Support, Since the latest update of the Firefox browser, I have been experiencing frequent freezes. The browser becomes unresponsive when performing basic … (閱讀更多)

Hello Firefox Support,

Since the latest update of the Firefox browser, I have been experiencing frequent freezes. The browser becomes unresponsive when performing basic actions such as:

  • Clicking on the menu
  • Closing tabs
  • Copying or editing the URL

When this happens, the only way to recover is to close Firefox and reopen it.

Could you please advise on how to resolve this issue?

Thank you for your support.

Best regards, Mohamed Adel

Mohamed Adel 於 2 個月前 詢問

Kiki 最近回覆於 2 個月前

  • 已解決

Open previous windows and tabs - NOT working from 15-sep

Hi everyone Since sep-15, The "Open previous windows and tabs" function is NOT working .. everytime i have to reopen all the previous tabs. I am not sure if any update ha… (閱讀更多)

Hi everyone Since sep-15, The "Open previous windows and tabs" function is NOT working .. everytime i have to reopen all the previous tabs. I am not sure if any update has caused this. Please help. Thanks

Tj 於 1 個月前 詢問

jonzn4SUSE 於 1 個月前 解答

Can't backup or copy profile since 141 - Mozilla, can you provide a step by step procedure to backup a profile?

Issue remains - see post [https://support.mozilla.org/en-US/que.../1525355] Is there a way to backup a profile? … (閱讀更多)

Issue remains - see post [https://support.mozilla.org/en-US/que.../1525355]

Is there a way to backup a profile?

robq13 於 3 個月前 詢問

robq13 最近回覆於 3 個月前

scrolling bar

‘accessibilty impaired for tab scrolling. SO HARF TO FIND AND KEEP CURSOR ON THE TEENEY TINY BAR. LOTS OF PAIN IN MY ARM AND HAND. no ability to join discussion. circul… (閱讀更多)

‘accessibilty impaired for tab scrolling. SO HARF TO FIND AND KEEP CURSOR ON THE TEENEY TINY BAR. LOTS OF PAIN IN MY ARM AND HAND. no ability to join discussion. circular links. I HATE IT. AM GOING BACK TO CHROME. TAB THING WAS ONLY REASON I CAME BACK TO FIREFOX

bjlong29 於 1 個月前 詢問

TimB 最近回覆於 1 個月前