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My accouint as locked. Please unlock my firefox account.

I used my email address to create a Firefox account to synchronise my bookmarks, but a message popped up saying that my account was not verified. I tried clicking the lin… (閱讀更多)

I used my email address to create a Firefox account to synchronise my bookmarks, but a message popped up saying that my account was not verified. I tried clicking the link to resend the confirmation email, but still did not receive it (I also checked my spam folder). Now when I try to log into the Firefox account I created, I am told "Sorry. We’ve locked your account. The confirmation email we sent to xxxx@xxxx.com was returned and we’ve locked your account to protect your Firefox data.". I have checked that my email account successfully receives other emails. How can I unlock my new Firefox account?

bobbytod 於 3 年前 詢問

cor-el 於 3 年前 解答

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Can't log in.

My wife is having difficulty logging in to support.mozilla.org. She has tried both Firefox and IE, cleared cache and cookies, reset her password at least a dozen times, … (閱讀更多)

My wife is having difficulty logging in to support.mozilla.org. She has tried both Firefox and IE, cleared cache and cookies, reset her password at least a dozen times, but still can't log in here. I've run out of ideas of what to try. Suggestions?

Thomas Mercer-Hursh 於 2 年前 詢問

cor-el 於 2 年前 解答

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I send the confirmation link to a wrong email address. Is my security compromised?

I recently started using linux and with it came iceweasel. I created a new email account and wanted to change the one i was using to sync iceweasel (firefox). So i remove… (閱讀更多)

I recently started using linux and with it came iceweasel. I created a new email account and wanted to change the one i was using to sync iceweasel (firefox). So i removed the previes email, but when i entered the new email, i send the confirmation link to a wrong email. So should i be worried. I resend the confirmation link and entered a new password. But i'd like to know, what really happens when you make a mistake like this.

Thank You

10ne_w01f 於 5 年前 詢問

FredMcD 於 5 年前 解答

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How can i unlock my sync account ?

Trying to sync firefox after reinstal of my laptop, i get the following message. "The confirmation email we sent to xxx was returned and we’ve locked your account to prot… (閱讀更多)

Trying to sync firefox after reinstal of my laptop, i get the following message. "The confirmation email we sent to xxx was returned and we’ve locked your account to protect your Firefox data." My email is working now :) but my account is still locked. how can I unlock ?

stv31en 於 3 年前 詢問

cor-el 於 3 年前 解答

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can't sign in to my account

I try to sign in to my account for add ons and themes and it doesn't accept my password. When I request a password reset, it doesn't send it to my email. How can I get my… (閱讀更多)

I try to sign in to my account for add ons and themes and it doesn't accept my password. When I request a password reset, it doesn't send it to my email. How can I get my account back? I have all of my favorite themes saved on there. I can still sign in from firefox setting to sync settings, but can't sign on to the addons site.

notslow 於 5 年前 詢問

FredMcD 最近回覆 於 5 年前

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The confirmation email we sent to*********** was returned and we’ve locked your account to protect your Firefox data.

The confirmation email we sent to*********** was returned and we’ve locked your account to protect your Firefox data. I NEED MY ACCOUNT UNBLOCKED! NO REASON FOR BE BLOCKE… (閱讀更多)

The confirmation email we sent to*********** was returned and we’ve locked your account to protect your Firefox data.

I NEED MY ACCOUNT UNBLOCKED! NO REASON FOR BE BLOCKED

Juan Mont 於 4 年前 詢問

Juan Mont 最近回覆 於 4 年前

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My email address is valid but email is returned. What should I do?

"The confirmation email we sent to n*******@****.** was returned and we’ve locked your account to protect your Firefox data." I'm pretty sure emails to that account are n… (閱讀更多)

"The confirmation email we sent to n*******@****.** was returned and we’ve locked your account to protect your Firefox data."

I'm pretty sure emails to that account are not bouncing. Could you please unlock my account so that I can access my sync account through THAT email, which actually accepts emails as I've tested many times? (For example, this mozilla account is linked to the same email address, for which I received a confirmation email from Mozilla itself a few minutes ago)

parisamenos 於 4 年前 詢問

guigs 於 4 年前 解答

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Account locked

My email account was locked due to a temporary issue with my email provider. I need a way to unlock my email account. The exact issue is: Sorry We've Locked Your Account… (閱讀更多)

My email account was locked due to a temporary issue with my email provider. I need a way to unlock my email account.

The exact issue is: Sorry We've Locked Your Account

The confirmation email we sent to (email address) was returned and we’ve locked your account to protect your Firefox data.

LiveGroo 於 3 年前 詢問

cor-el 於 3 年前 解答

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Can't log in my firefox sync account

Can't log in my firefox sync account on android due to two step authentication. Can't cancel two step authentication on the PC I'm logged in. Can't reset my recovery code… (閱讀更多)

Can't log in my firefox sync account on android due to two step authentication. Can't cancel two step authentication on the PC I'm logged in. Can't reset my recovery codes!

fankata 於 2 年前 詢問

fankata 於 2 年前 解答

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Firefox no longer recognizes my “primary account.” Unable to login.

I am unable to login to firefox to sych my ipad 3 mini (IOS 12.0) after deleting my private data, and either with/without a vpn. Firefox login popup frame says I must use… (閱讀更多)

I am unable to login to firefox to sych my ipad 3 mini (IOS 12.0) after deleting my private data, and either with/without a vpn. Firefox login popup frame says I must use my “primary account,” and I am using my “primary account.” I tried resetting my pwd & Firefox popup asked for an authentication code... I provided the code, it failed and Firefox then repeated complaint to use my primary account.

Perhaps my account is locked, or otherwise in a state of snafu. Firefox support is bizzar in avoiding contact with humans.

Any ideas would be appreciated - including some means to contact a firefox to interact with that’s human.

imcazador 於 3 年前 詢問

jscher2000 於 3 年前 解答

Locked out of Firefox sync, formal request to delete personal data best solution?

Hi, it's been a while since I used Firefox and I don't seem to have a way of getting back into Sync with my primary e-mail address since I can't find my backup code. Who … (閱讀更多)

Hi, it's been a while since I used Firefox and I don't seem to have a way of getting back into Sync with my primary e-mail address since I can't find my backup code. Who do I contact to either get my account deleted so I can start again, or get an account reset option set to my e-mail address? Ultimately none of my devices are logged in, and I cannot find my backup code.

The impression I have so far is that you have to sign in with another e-mail account (which is what I have done now), but this is not the e-mail account I want to use.

If Mozilla are storing my name and contact details for the sign in, would the best route be a formal request for deletion of personal data?

Thanks

jim.clow 於 1 個月前 詢問

jim.clow 最近回覆 於 1 個月前

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Account locked up and waiting for 24h didn't work

I met the same problem as https://support.mozilla.org/en-US/que.../1191123 I have read this https://support.mozilla.org/en-US/kb/forum-response-firefox-sync-verifica... I… (閱讀更多)

I met the same problem as https://support.mozilla.org/en-US/que.../1191123

I have read this https://support.mozilla.org/en-US/kb/forum-response-firefox-sync-verifica...

I have tried waiting for more than 24h, not working, and submitted a request at Bugzilla (maybe it's because I didn't write the request in the right way so I haven't got response yet).

I have some so many bookmarks in my firefox account and passwords in my lockwise account. Please help me out, my account email is xxxxxxxxxx@xx.xxx

(email address phone number removed by moderator; please do not post personal information on a public website)

1319324245 於 1 年前 詢問

1319324245 於 1 年前 解答

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I can't change my primary email address, can you help?

I went through this article: https://support.mozilla.org/en-US/kb/change-primary-email-address-firefox-accounts But I am missing the button to change the secondary email… (閱讀更多)

I went through this article:

https://support.mozilla.org/en-US/kb/change-primary-email-address-firefox-accounts

But I am missing the button to change the secondary email to the primary one.

jaysamuelprice 於 3 年前 詢問

jscher2000 於 3 年前 解答