Firefox 社群討論區

After reinstalling my computer system, I logged into my Firefox account again, but the data synchronization failed. All my previous data is gone, including bookmarks, passwords, and widgets. What happened? I can't find them in the mobile app either.

День добрый. Я с 2023 года не выходил с аккаунта. После переустановки системы, и установки новой версии браузера, синхронизация не подтягивает мои данные (закладки, пароли и тд). Данные очень важны, мне остро необходимо их вернуть.

I am using the same account (my school email), and everything else sync successfully.

Tab groups saved on my Windows PC didn't show up on my Macbook; tab groups saved on my Macbook didn't show up on my Win PC. Is this a feature or bug?

this is my back-up laptop, which until recently synced perfectly with the main one. now all bookmarks are missing, and I cannot understand what is happening the background.

Firefox desktop saved logins not appearing on android. Sync enabled on both devices yesterday. Previously worked fine, kinda frustrating having to manually re enter everything.

I'm still using the old browser because the new browser, the one before that popped up today, doesn't work well on my old desktop computer. New one today requested to move passwords from cvs file and bookmarks from an html file. When I tried to search for these things my computer couldn't find them. But when I went back to the old browser, all bookmarks passwords are there.

Why is Firefox asking me to perform these functions anyway? There is no explanation as to what this is. Is programming at Mozilla really gone downhill so quickly that they forgot how to make their service user friendly?

Sehr geehrtes Support-Team,

ich habe seit Kurzem ein Problem mit Firefox auf meinem PC. Es erscheint folgende Fehlermeldung:

   „Das Lesezeichen- und Chronik-System wird nicht funktionieren, da eine der Dateien von Firefox von einer anderen Anwendung verwendet wird. Dieses Problem könnte von einer Sicherheitssoftware verursacht werden, beispielsweise von einem Virenscanner.“

Ich nutze dasselbe Firefox-Konto auf meinem Handy und auf meinem iPad. Dort funktioniert die Synchronisierung der Lesezeichen ohne Probleme. Das Problem tritt nur auf meinem PC auf.

Ich arbeite bereits seit mehreren Jahren mit Firefox und hatte dieses Problem bisher noch nie. In meinen Lesezeichen sind sehr viele wichtige Webseiten gespeichert, deshalb möchte ich diese auf keinen Fall verlieren.

Können Sie mir bitte mitteilen, wie ich dieses Problem beheben kann, ohne dass meine Lesezeichen verloren gehen?

Vielen Dank für Ihre Unterstützung.

Mit freundlichen Grüßen

Meik

Hi Moz Support,

I've had this happen several times before, but this time it really annoyed me.

I sent tabs from one Firefox instance to another on another device. I closed these tabs on the source device. These tabs were quite old this time, I'd not opened them in a while - this becomes important later.

On the destination device, let's call it "madbilly's destination Firefox", these tabs didn't arrive. After doing a couple of tests where I sent a tab from my mobile to this instance, I realised that this was a similar problem to what I'd had before, which is one where a Firefox instance/profile for some reasons "resets" itself and it seems to create a new instance in Firefox Sync. Tabs which have previously been sent to "madbilly's destination Firefox" don't arrive, because (I think) it's not registered in Firefox Sync as the same instance. These sent tabs, if closed on the source instance (which I did) are lost, unless one reopens the source instance and Ctrl-Shift+T reopens closed tabs. Unfortunately, in this case because the tabs were old and I hadn't opened them for a while there was no way to do this, because Firefox doesn't remember closed tabs which are not stored in memory (another bug, any fix?), except for looking in old session store backups which I'm going to do after I write this post, though I don't know if that will work.

Also, on Android, because it only remembers 10 closed tabs it's not really feasible to retrieve lost sent tabs this way either, and as there's no access to the session store backups the tabs are definitely lost.

Oddly, when this happens "madbilly's destination Firefox" usually appears twice in the send-tab-to menu, but in this case it didn't. To be able to send to this instance I had to sign out of Firefox sync on this instance and sign in again. Then the same instance appeared twice in the sync menu, the old one being now unreachable.

I'd like to know: 1. Why does this happen? 2. How to avoid it happening? 3. Is there a bug registered about this? 4. When will it be fixed and prevented from happening again.

I generally find that this happens when a Firefox instance isn't shut down properly, which on my old desktop I put down to it running out of resources, but on this shiny new laptop from work that doesn't make sense.

All help much appreciated thanks :)

I want to "synch"/ export/migrate my current tabs on my old computer to this computer -- the 'synch now' button in your settings doesnt seem to take it on - please let me know?

When I frequently turn off my computer using the system unit's power button, meaning a quick shutdown, after several such shutdowns, when I launch the browser, I'm prompted to log in again. Bookmarks that weren't synced disappear. And I'm also logged out of all the websites I was logged into, forcing me to log in again. Cachyos Linux.

I opened up Firefox for the first time in a while on this newer laptop, and all of my bookmarks are missing. I recently opened Firefox on my work desktop, and they were all there.

Any help would be appreciated!

I changed my windows and install firefox again, but after I logged to my account I cannot revive my bookmarks and passwords. sync doesn't work for me. I did it several times. but now , it doesn't work.

I have two computers that I use and I have them setup the same. Both have Windows 11, both are the same model, HP. One computer has 260 passwords and the other has 253 passwords. Why aren't they the same. Same sign in name Ronald Cogan, same email, same password. But when I bring up the one computer it shows 260 passwords and when I move over to the other computer it show 260

Dear All, I recently reinstalled Windows and updated to the latest Firefox. When I tried to sign in to sync/restore my bookmarks, Firefox could not recognize my password. I reset it and used the new password, but the bookmarks that appeared were outdated, and not all information synced to my current account.Could you please advise on the steps (or a quick solution) to fix this?Many thanks for your support in advance.Kind regards, Tareq Zeyad