Firefox 技術支援討論區

I have updated to Firefox 77. I go to https://accounts.firefox.com and I met with a whole page of these symbols:

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I can browse web pages fine, but I cannot gain access to login to my FireFox Account. I have had to use another browser to post this as I needed to login to my Forefox Account in order to do so.

Why am I seen these symbols?

I try to add the two-step-authentication to my account, but when I scan the QR-code and enter the generated security code I get the error message "two-step-authentication required"; so it tells me I have to enable two-step-authentication before I can enable two-step-authentication?

I've been using Firefox to store logins and passwords and manage bookmarks on one computer for 10 years+. I always just opened a browser, clicked "tools" then went to my saved passwords. Today I got a new computer and wanted to sync with my Firefox from the old computer. The old computer is asking for a Firefox password, which I don't have (I've tried everything I can think of but I set it 10 years ago). I searched for help online and tried setting a "Master Password." Now, despite entering the EXACT password I selected, it is saying it's wrong and I'm locked out of all of my saved logins on the original computer as well.

I have a secondary email but nothing seems to generate a recovery email (yes, I am stupid and didn't enable recovery key and now I cannot do it because I don't have the password). Is there any way for me to get back into my saved logins? I am using the old computer to work from home and cannot complete any work now. The company sent me a brand new laptop, but all of my logins and passwords are on the old computer tha now wants a master password.

I've woken up to discover that my passwords have all vanished. My bookmarks are available. My usernames are suggested, but my passwords have all disappeared. I checked "saved passwords", and it's totally empty. I really hope it's fixable. I've always proceeded with auto-fill. There are passwords I haven't manually typed in over three years.

After hooking up four devices to sync through Firefox, I ended up with a mess and a lot of irritation which I have not recovered from. That was six months ago. What I failed to understand is that there is no control of the direction of sync. I presumed that all would sync from my primary account computer. Wrong and truly a disaster because I had spent hours organizing thousands of bookmarks. An old computer with an old bookmarks setup (very disorganized) added its confused mess back into my attempt on the new computer to finally get organized. I still have not sorted through most of the mess.

So how in the hell does Sync actually and exactly work? Is there any directional flow? Or does it just mash the shared stuff together. How can I delete any bookmark file Sync has at Firefox server with exact knowledge of what I am doing? Why is this stuff so obscure? I exactly want to know how to ensure that Sync has no cache of obsolete material and exactly, if possible, to direct the flow....should I use only share a tab? one at a time?

Thanks, Michael Mandeville, Arizona mwman@q.com

I want to have two Firefox accounts. One for Work and one for home. On my account I was using one of my home email accounts as a primary and another home email as a secondary. I added my work email address and and made it the primary and removed my home address that was the original primary for this account. Can I now start a new account with that home email or will it not be available to use since it was once a primary for the other account?

Please help me fix this. I had reset my windows and after I installed and signed in to my firefox account. The data from my previous sessions like bookmarks, logins and passwords are not synced with my account. Those were very crucial for my work. Please Please help me out asap.

Hi team support, I have a problem with my saved information not showing up

 I recently re-downloaded Firefox to my computer last month
 And I entered my information 

My saved information was not shown on the browser Is there any solution?.

I have a desktop that I use for personal use and a laptop that I will be using for school use. I have organized all my bookmarks just the way I like them for when I'm relaxing, but if I'm going to primarily doing schoolwork on this laptop, I would like to organize it differently. I have a bunch of bookmarks that are ever changing so I would like to continue to sync them, but doing so would also sync how I've laid them out.

I'm thinking I would like it to even be as simple as displaying a folder laid out like these bookmarks are (see image) but designate that bookmark folder differently for each device. I expect that would require something 3rd party, but I'm not exactly sure to what extent you can manipulate Firefox. I think plugins affect the browser instead of just the site like extensions, but I'm not sure.

Thanks in advance for any help you provide, even if it is just crushing my dreams.

I was transferring my data from an older version of Firefox to the new version and always have enabled Firefox sync.

While setting up the new browser, I uninstalled an extension that had my settings from the new browser and it was automatically uninstalled from the older browser too.

Since I use Firefox sync, I want to know if it's possible to restore a restore the extension data from a specific time (before I deleted it). Trying to sync only restores it after the extension was deleted.

Hey,

My employer recently updated its information security policy, and as a part of that disabled Firefox accounts on our work laptops. Is there a way to "manually" sync passwords, bookmarks, tabs etc. to and from a computer that is not logged in? Installing third party software is, because of the same security policy, not an option.

I've relied heavily on Firefox Sync in the past, as I often come across items of interest that I bookmark on my private laptop that I would like to access on my work computer and vice versa, passwords are updated often etc. The updated security policy has become a real nuisance, so I am looking for a workaround. ;)

(And yes, I am talking to our IT department, and they are at least semi interested in finding a solution.)

Appreciate any help!

-K

My old Firefox lost the fox icon and gave the "page with crossed sticks" icon. I deleted Firefox, thinking I could just download a new copy. But when I did that, I was confronted with "Sync". I do not want to use Firefox on other devices, just my iMac. I want to click on the Firefox icon on my dock, type in what I want to find out about, and that's that. Instead, I get confronted with all kinds of gobblity-gook about Sync and can't even browse. Help!!!

I've got multiple clients set up to sync via FF sync. Some are older, some are newer.

However, looking at the newest client (set up ~2 weeks ago), I noticed something: It only shows a browser history up to approx. one year in the past. I've checked other clients. My oldes client goes back to ~2016, which is 4 years form now. I know my oldes client is older than 2016, so there has to be more.

Does FF Sync skip older entries? IMHO I'd have to see the exact same history on my older client than on my newer client. That is not the case. Any ideas?

Hi! I forgot my password for my Firefox account and after - a lot - of times I decided to risk and restart my password. It said I MAY LOOSE SOME of my information, details, passwords, tabs etc. but it said about some of them.... I restarted my password and i lost absolutely everything :(((( My tabs, details, history, password. Everything. My account is whole clear! Why would they secure all details into password?!! if someone forgot password it is first thing to reset it, but in this case u reset ur password and u loosing everything, which make no sense.... what is the point of it ? :/ Is there any chance I can get back all my stuff??? If not... Will I also loose everything from my other computer? (I just tried to log in on another device. I cant loose it, there are too many important things I have ;((((( What can i do to not loose my all things on other device? shall i turn off sync here now, and when I turn on my other device it will stay? or it is too late bcoz I've pressed to sync it here (and nothing showed up) Help me please ;(((

attempting to login to Firefox sync I'm told the system has just locked my account - which is odd because I just logged in with the account to log this issue. Message is : "Sorry. We’ve locked your account.

The confirmation email we sent to xxxxxx@gmail.com was returned and we’ve locked your account to protect your Firefox data.

If this is a valid email address, let us know and we can help unlock your account."

There is nothing wrong with my gmail account either - I checked gmail is not bouncing mail back sent to my address.

Some years ago I set up an own firefox sync serven on a Rasperry Pi. Yesterday Firefox updated to Version 80 and now i can't sync anymore. There is a message "Connect with your account (again)" or similar - german version)) but after connecting (enter mailadress and password) the same message pops up again. And i am unable to sync :((( Any ideas how to fix this problem? I really want my own sync server instead of cloud services. "My data belongs to me" - you know.