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locked out of my sync account

email was returned that you sent me because I was setting up a new server at the time if you could resend the email the new server is up now. My email is bryan@bryanmarsh… (閱讀更多)

email was returned that you sent me because I was setting up a new server at the time if you could resend the email the new server is up now. My email is bryan@bryanmarsh.navy Thank You Bryan

Bryan Marsh 於 1 年前 詢問

Bryan Marsh 於 1 年前 解答

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"Sorry. We've locked your account."

what are the steps now.. ? I have access to that email but for some odd reason mozilla doesn't deem that email to be worthy? "The confirmation email we sent to ********* … (閱讀更多)

what are the steps now.. ? I have access to that email but for some odd reason mozilla doesn't deem that email to be worthy?

"The confirmation email we sent to ********* was returned and we’ve locked your account to protect your Firefox data.

If this is a valid email address, let us know and we can help unlock your account."

ScatteredCaribou 於 1 年前 詢問

ScatteredCaribou 於 1 年前 解答

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Firefox Sync is not syncing

Hi, I'm having some trouble re-syncing my firefox account. I have multiple access on smartphone and computers but rightnow I cannot sync my pc after a Windows 10 reset. M… (閱讀更多)

Hi, I'm having some trouble re-syncing my firefox account. I have multiple access on smartphone and computers but rightnow I cannot sync my pc after a Windows 10 reset. My log is here https://pastebin.com/dTiYHyKn

Thanks for your support

Cagio 於 1 年前 詢問

TyDraniu 於 1 年前 解答

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Bookmarks overwritten by Firefox Sync

A couple months ago, I got my mom to switch from Chrome to Firefox. She ordered a new computer from a computer exchange company recently, so she asked me to sync her brow… (閱讀更多)

A couple months ago, I got my mom to switch from Chrome to Firefox. She ordered a new computer from a computer exchange company recently, so she asked me to sync her browser data from her old computer to her new computer.

I signed her up for a Firefox account, and when turning Sync on, it asked me to set up a second device. Since the new computer hadn't arrived yet, I decided to use Firefox Sync with another computer in the house. I installed Firefox on the device (it had never been installed before on that device) and hooked up her Firefox account. As expected, everything synced perfectly. The page telling me to connect another device still appeared, but I assumed that was because she hadn't connected a phone yet.

When the new computer arrived the next morning, the old computer had already been shut down and sent to the company, and the other computer in the house was still running but didn't have Firefox open to the best of my knowledge. I installed Firefox on it (again, didn't come pre-installed and had never been installed before) and hooked up her Firefox account. This time, everything synced perfectly... except for the bookmarks.

Only about 2-3 dozen of them transferred, along with one folder with a dozen more. (There were quite a few, potentially around 1-2 thousand.) The only bookmarks on the toolbar were the Getting Started page and a blank-titled bookmark leading to a "compose email" page. The rest were nowhere to be found. When I opened up Firefox on the other computer in the house, Firefox Sync had conveniently overwritten all of the bookmarks with what was on the new computer!

Everything else, including the history, passwords, and add-ons, were preserved perfectly. I tried everything on Recover lost or missing Bookmarks and Restore bookmarks from backup or move them to another computer to no avail, since the other computer in the house didn't auto-backup the bookmarks after Sync transferred them. I even gave it a couple of days like the article suggested, and still nothing. There's no chance that the computer exchange company had anything to do with it, since they have a no-touch policy of 30 days in case there's problems with the new computer.

Is there any chance that the bookmarks still exist somewhere? It's not a huge problem, since my mom told me that she's fine with the bookmarks being gone, and she would have ordered the old computer back if they were that important to her. I'm just unsure what might happen to the data in the future, or even what might happen to my own Firefox data, and hope that an answer might be helpful to others with the same problem but greater stakes.

The browser data provided along with this article is that of my mom's new computer, and should be true for the other browsers involved as well -- except for the old computer, which was Windows 7.

spelled.with.k 於 1 年前 詢問

spelled.with.k 最近回覆 於 1 年前

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I don't care about "sync". I just want to click on Firefox and browse the web, with my bookmarks kept. How can I do that?

My old Firefox lost the fox icon and gave the "page with crossed sticks" icon. I deleted Firefox, thinking I could just download a new copy. But when I did that, I was co… (閱讀更多)

My old Firefox lost the fox icon and gave the "page with crossed sticks" icon. I deleted Firefox, thinking I could just download a new copy. But when I did that, I was confronted with "Sync". I do not want to use Firefox on other devices, just my iMac. I want to click on the Firefox icon on my dock, type in what I want to find out about, and that's that. Instead, I get confronted with all kinds of gobblity-gook about Sync and can't even browse. Help!!!

EinNYC 於 1 年前 詢問

cor-el 最近回覆 於 1 年前

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Avoiding the sync page when I click on Firefox icon

Thanks for your kind and prompt reply, but I'm still confused. I don't want to see the sync page at all. I simply want to click on the Firefox icon on my dock, see the se… (閱讀更多)

Thanks for your kind and prompt reply, but I'm still confused. I don't want to see the sync page at all. I simply want to click on the Firefox icon on my dock, see the search box, and fill it in with what I want to find. How can I arrange that? Once I get this straightened out, I will be happy to use some of Firefox's extensions.

Thanks in advance!

EinNYC 於 1 年前 詢問

cor-el 最近回覆 於 1 年前

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Firefox sync does not sync bookmarks anymore

Hi everyone, Since today, I cannot get Firefox to synchronize my bookmarks on one of my computers. I still can send a tab from this computer to others and vice versa thou… (閱讀更多)

Hi everyone,

Since today, I cannot get Firefox to synchronize my bookmarks on one of my computers. I still can send a tab from this computer to others and vice versa though.

Here is an exemple of sync log:

1598260143111 Sync.LogManager DEBUG Flushing file log 1598260143122 Sync.LogManager DEBUG Log cleanup threshold time: 1597396143122 1598260143132 Sync.LogManager DEBUG Done deleting files. 1598260144429 FirefoxAccounts INFO Polling device commands. 1598260144429 Sync.Service DEBUG User-Agent: Firefox/79.0 (Windows NT 10.0; Win64; x64) FxSync/1.81.0.20200720193547.desktop 1598260144429 Sync.Service INFO Starting sync at 2020-08-24 11:09:04 in browser session 8pd4DSAYP9NP 1598260144429 Sync.Service DEBUG In sync: should login. 1598260144430 Sync.Service INFO User logged in successfully - verifying login. 1598260144430 FirefoxAccounts TRACE not checking freshness of profile as it remains recent 1598260144431 Sync.BrowserIDManager DEBUG unlockAndVerifyAuthState already has (or can fetch) sync keys 1598260144431 Sync.Status DEBUG Status.login: error.sync.reason.serverMaintenance => success.status_ok 1598260144431 Sync.Status DEBUG Status.service: error.login.failed => error.login.failed 1598260144431 Sync.Service DEBUG Fetching unlocked auth state returned success.status_ok 1598260144431 FirefoxAccounts TRACE not checking freshness of profile as it remains recent 1598260144437 Services.Common.RESTRequest DEBUG GET request to https://api.accounts.firefox.com/v1/account/device/commands?index=15967270 1598260144611 Sync.Resource DEBUG GET fail 503 https://sync-600-us-west-2.sync.services.mozilla.com/1.5/92612799/info/collections 1598260144611 Sync.Resource WARN GET request to https://sync-600-us-west-2.sync.services.mozilla.com/1.5/92612799/info/collections failed with status 503 1598260144611 Sync.Status DEBUG Status.login: success.status_ok => error.login.reason.server 1598260144611 Sync.Status DEBUG Status.service: error.login.failed => error.login.failed 1598260144611 Sync.ErrorHandler DEBUG Got Retry-After: 3600 1598260144611 Sync.Status DEBUG Status.login: error.login.reason.server => error.sync.reason.serverMaintenance 1598260144611 Sync.Status DEBUG Status.service: error.login.failed => error.login.failed 1598260144611 Sync.SyncScheduler DEBUG Got backoff notification: 3600000ms 1598260144611 Sync.SyncScheduler DEBUG Fuzzed minimum next sync: 1598263744611 1598260144612 Sync.ErrorHandler ERROR Sync encountered a login error 1598260144612 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1598260144613 Sync.SyncScheduler DEBUG Next sync in 4413803.3495770125 ms. (why=schedule) 1598260144614 Sync.Service DEBUG Exception calling WrappedLock: Error: Login failed: error.sync.reason.serverMaintenance(resource://services-sync/service.js:1043:15) JS Stack trace: onNotify@service.js:1043:15 1598260144614 Sync.Service DEBUG Not syncing: login returned false. 1598260144614 FirefoxAccounts TRACE not checking freshness of profile as it remains recent

Many thanks in advance for your help. Any advice most welcome.

Regards, Renaud

renaud.morinson 於 1 年前 詢問

TyDraniu 於 1 年前 解答

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Firefox does not show history before certain time

I've got multiple clients set up to sync via FF sync. Some are older, some are newer. However, looking at the newest client (set up ~2 weeks ago), I noticed something: It… (閱讀更多)

I've got multiple clients set up to sync via FF sync. Some are older, some are newer.

However, looking at the newest client (set up ~2 weeks ago), I noticed something: It only shows a browser history up to approx. one year in the past. I've checked other clients. My oldes client goes back to ~2016, which is 4 years form now. I know my oldes client is older than 2016, so there has to be more.

Does FF Sync skip older entries? IMHO I'd have to see the exact same history on my older client than on my newer client. That is not the case. Any ideas?

Niklas 於 1 年前 詢問

Wesley Branton 最近回覆 於 1 年前

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Lost everything

Hi! I forgot my password for my Firefox account and after - a lot - of times I decided to risk and restart my password. It said I MAY LOOSE SOME of my information, detai… (閱讀更多)

Hi! I forgot my password for my Firefox account and after - a lot - of times I decided to risk and restart my password. It said I MAY LOOSE SOME of my information, details, passwords, tabs etc. but it said about some of them.... I restarted my password and i lost absolutely everything :(((( My tabs, details, history, password. Everything. My account is whole clear! Why would they secure all details into password?!! if someone forgot password it is first thing to reset it, but in this case u reset ur password and u loosing everything, which make no sense.... what is the point of it ? :/ Is there any chance I can get back all my stuff??? If not... Will I also loose everything from my other computer? (I just tried to log in on another device. I cant loose it, there are too many important things I have ;((((( What can i do to not loose my all things on other device? shall i turn off sync here now, and when I turn on my other device it will stay? or it is too late bcoz I've pressed to sync it here (and nothing showed up) Help me please ;(((

rekiinek 於 1 年前 詢問

Wesley Branton 最近回覆 於 1 年前

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Sync hack?

I set up Firefox sync two days ago. Opened my Iphone today & it went to sync screen and asked to sync with my Mac laptop computer. I proceeded, assuming it was part … (閱讀更多)

I set up Firefox sync two days ago. Opened my Iphone today & it went to sync screen and asked to sync with my Mac laptop computer. I proceeded, assuming it was part of set up, although I had done that step two day ago. After my phone read the QR code, my computer screen refreshed and said, essentially, "you are now syncing with Oxnard, Kalifornia" etc. I am located in the Oxnard area, but was alarmed at the misspelling of California with a "K". Is this a hack and should I remove sync? Typo? Anyone else have this issue? Would greatly appreciate any advice you have - thanks!

Elizabeth Ulmer 於 1 年前 詢問

Balázs Meskó 於 1 年前 解答

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Lost logins and passwords after a refresh

I've recently refreshed Firefox V80.0 on my PC and in the process lost my stored logins and passwords. However they are still available in my iPad and Android phone in bo… (閱讀更多)

I've recently refreshed Firefox V80.0 on my PC and in the process lost my stored logins and passwords. However they are still available in my iPad and Android phone in both Firefox browser and Lockwise. I've tried syncing to get them back to the PC with no success. If I go to "Logins and Passwords" in the browser menu it opens the Lockwise page and asks me to log in to that. I just get a page saying "no synced logins found" even after syncing both the PC and the mobiles.

info3218 於 1 年前 詢問

FredMcD 於 1 年前 解答

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sync problem

i just downloaded the new version onto my macbook pro, and have lost all my bookmarks and other settings which is very annoying. It wants me to sync with another device b… (閱讀更多)

i just downloaded the new version onto my macbook pro, and have lost all my bookmarks and other settings which is very annoying. It wants me to sync with another device but I DON'T WANT to do that !! how can I avoid this and restore my settings/bookmarks etc or barring that, dump the new version and go back to the old one which worked fine which hopefully still has all my settings ?

paubry 於 1 年前 詢問

cor-el 於 1 年前 解答

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Help syncing logins&passwords on 2 different devices

Hello, I just joined Firefox Sync today because I got a new computer. I am in the process of moving all my info to the new machine. I set up an account on Firefox Sync fo… (閱讀更多)

Hello, I just joined Firefox Sync today because I got a new computer. I am in the process of moving all my info to the new machine. I set up an account on Firefox Sync for both computers and checked all the boxes. It appears that my history, bookmarks, etc all synced properly but when I go to the Firefox Lockwise page on my new computer it only has 2 saved logins, whereas my current computer has over 200 saved. I did a manual sync and refresh but no more logins have populated that page. Is there another way to transfer those logins? I really really don't want to have to manually log in again to all those websites. Is there something I'm missing? Thanks in advance!

willfred121 於 1 年前 詢問

willfred121 於 1 年前 解答

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Sorry. We’ve locked your account. The confirmation email we sent to xxxxx@gmail.com was returned.....

attempting to login to Firefox sync I'm told the system has just locked my account - which is odd because I just logged in with the account to log this issue. Message is… (閱讀更多)

attempting to login to Firefox sync I'm told the system has just locked my account - which is odd because I just logged in with the account to log this issue. Message is : "Sorry. We’ve locked your account.

The confirmation email we sent to xxxxxx@gmail.com was returned and we’ve locked your account to protect your Firefox data.

If this is a valid email address, let us know and we can help unlock your account."

There is nothing wrong with my gmail account either - I checked gmail is not bouncing mail back sent to my address.

BlackWeta 於 1 年前 詢問

FredMcD 最近回覆 於 1 年前

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Firefox 80 and Firefox account

I have updated to Firefox 80 in both Ubuntu and Windows and sync stop working. I keep getting "Reconnect to Firefox Account" no matter how many times I did it. I even get… (閱讀更多)

I have updated to Firefox 80 in both Ubuntu and Windows and sync stop working. I keep getting "Reconnect to Firefox Account" no matter how many times I did it. I even get every time in my email the notification for the new signin to my account. I tried removing my account and adding it again, but still getting the same error.

melidonis 於 1 年前 詢問

melidonis 最近回覆 於 1 年前

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Firefox 80 - Own Syncserver on an Raspberry Pi doesn't work anymore :(

Some years ago I set up an own firefox sync serven on a Rasperry Pi. Yesterday Firefox updated to Version 80 and now i can't sync anymore. There is a message "Connect wit… (閱讀更多)

Some years ago I set up an own firefox sync serven on a Rasperry Pi. Yesterday Firefox updated to Version 80 and now i can't sync anymore. There is a message "Connect with your account (again)" or similar - german version)) but after connecting (enter mailadress and password) the same message pops up again. And i am unable to sync :((( Any ideas how to fix this problem? I really want my own sync server instead of cloud services. "My data belongs to me" - you know.

firefox938 於 1 年前 詢問

ffsync25 最近回覆 於 1 年前

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Start page on local drive does not work across different devices

I have a Firefox account, so my settings are shred across devices. But there is one thing that is a pain in the neck. I use a local start page, i.e. one stored on the loc… (閱讀更多)

I have a Firefox account, so my settings are shred across devices. But there is one thing that is a pain in the neck. I use a local start page, i.e. one stored on the local disk of each device I use. But this page is stored in a different location on each device. When I set the start page on one device, the setting doesn't work on my other devices. Suggestion: Don't sync the start page if it is a local html file. Or offer a setting to disable syncing of just this one setting.

uelismailbox 於 1 年前 詢問

Wesley Branton 於 1 年前 解答