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I lost my bookmarks that were saved to my account

I recently had to do a fresh reinstall of my Windows OS and was in the process of reinstalling and logging back into my Firefox browser and account. I quickly found out t… (閱讀更多)

I recently had to do a fresh reinstall of my Windows OS and was in the process of reinstalling and logging back into my Firefox browser and account. I quickly found out that I could not remember my password for the account. After trying multiple potential passwords, I was not able to find the correct one and resorted to password reset.

I reset my account and now lost all the bookmarks that were saved to the account. The odd thing is that I still have my bookmarks available on my mobile firefox browser, under Bookmarks -> Desktop Bookmarks -> Bookmarks Toolbar.

Is there any way to bring back my previous bookmarks the way they were before the Windows OS reinstall? Especially given that my mobile Firefox still retains those bookmarks?

Thank you.

kunnome 於 1 週前 詢問

Dropa 最近回覆 於 1 週前

Can I sync certain files only between 2 computers?

I've seen nothing that specifically says this can or cannot be done. It makes sense to me, a non-tech person, though. Why -- or how if it's now possible -- can I sync c… (閱讀更多)

I've seen nothing that specifically says this can or cannot be done. It makes sense to me, a non-tech person, though. Why -- or how if it's now possible -- can I sync certain files I select between 2 or more computers? For example, I'd like my "Documents" to be the same on my computers. But I see no reference to doing that. Sub-text: IF that were possible, will Firefox automatically sync so that the resulting file is the most recent version (assuming identical file names)? OR, will Firefox bring all individual files if they are different in any way even if they have the same file name?

Thank you.

LM

Txasslm 於 1 週前 詢問

jscher2000 - Support Volunteer 最近回覆 於 1 週前

Sign In Issues

I'm trying to sign into my Mozilla account and it asks for the code that was supposedly sent to my gmail account that will expire within 5 minutes. I never get the email… (閱讀更多)

I'm trying to sign into my Mozilla account and it asks for the code that was supposedly sent to my gmail account that will expire within 5 minutes. I never get the email...tried many times. Even added their email to my contacts for "smoother" sending.

jonchlebowski 於 1 週前 詢問

Dropa 最近回覆 於 1 週前

How to view Collections created on Firefox Android on my PC?

I recently switched from Chrome which had the Reading List feature which you could view on the Chrome Android app as well as Chrome PC. I recently figured out Firefox ha… (閱讀更多)

I recently switched from Chrome which had the Reading List feature which you could view on the Chrome Android app as well as Chrome PC.

I recently figured out Firefox has a similar thing called Collections but I can't find out where it's located on the Firefox PC application.

Or do I have to do something to sync it with my PC?

Maximus44 於 2 週前 詢問

cor-el 最近回覆 於 2 週前

i lost all my sync data

I re-installed a fresh windows copy, and after I signed into my Sync account I found nothing of my saved info including everything (bookmarks, saved password... etc).. I … (閱讀更多)

I re-installed a fresh windows copy, and after I signed into my Sync account I found nothing of my saved info including everything (bookmarks, saved password... etc).. I tried different computer and still have the same problem. I removed and re-installed firefox, but in vain. I don't know what happened. I believe that my data are saved to my account not on computer, so I supposed to find them wherever I sign in.. plz help me to solve this serious issue. thanks in advance.

georgefikry 於 2 週前 詢問

jonzn4SUSE 最近回覆 於 2 週前

  • 已解決

Two incompatible firefox windows occur at once.

So I downloaded Firefox and logged in expecting my bookmarks to carry over after I "sync'd" it, however the did not. So I went to my old pc and did the export bookmarks t… (閱讀更多)

So I downloaded Firefox and logged in expecting my bookmarks to carry over after I "sync'd" it, however the did not. So I went to my old pc and did the export bookmarks thing and imported it to the new pc.

Now.. I have all my bookmarks and everything appears great. Except whenever I open a link from say my work it opens a Mozilla window that doesn't have my bookmarks. When I try to combine the windows It doesn't let me. I am also scared of losing access to the Mozilla with my bookmarks as I work from home using those. (the desktop shortcut to Mozilla opens the one without all my work)

In the attached screenshot things to note, the bookmark bar available on left isn't there on the right. Additionally in the taskbar (bottom) it shows Mozilla in two distinctly separate icons. When two Mozilla windows are open, they share the same icon on the taskbar, these do not, which leads me to believe I have two incompatible versions existing next to each other.

swampert180 於 2 週前 詢問

jscher2000 - Support Volunteer 於 2 週前 解答

Lost Tabs Sent Between Devices

I have sent a number of tabs from Firefox on my phone to Firefox on my laptop. Despite phone Firefox saying they had been sent, the tabs never arrived on my laptop's Fire… (閱讀更多)

I have sent a number of tabs from Firefox on my phone to Firefox on my laptop. Despite phone Firefox saying they had been sent, the tabs never arrived on my laptop's Firefox. Where did they go? How do I get them back? I closed the tabs on my phone already; sending them to my laptop was part of cleaning house on my phone.

adrienne-davidson 於 2 週前 詢問

Update by Firefox and now Passwords missing

I tried contacting Mozilla Customer Service, but there is absolutely no way to do it. You customer service leaves much to be desired. You updated your unstable system. … (閱讀更多)

I tried contacting Mozilla Customer Service, but there is absolutely no way to do it. You customer service leaves much to be desired.

You updated your unstable system. It did the update, but now my saved passwords are missing. If your system deletes the passwords, what kind of safety do users of Firefox are guarantee? If this issue is not resolved, I will leave and delete your browser NEVER to use it again. In addition, I created a Firefox account long time ago to supposedly have my passwords secure. At this point all the passwords are missing. What security is your system providing?

jcmena830 於 1 個月前 詢問

Terry 最近回覆 於 2 週前

Cannot get into proper Firefox account to sync

I had to make a separate account just to post here but last night I was going through a lot of stress with computer issues, and had to semi-reset windows (lost all my pro… (閱讀更多)

I had to make a separate account just to post here but last night I was going through a lot of stress with computer issues, and had to semi-reset windows (lost all my programs, still have other files), I wasn't thinking straight and forgot to back up anything for my Firefox account and I have been trying passwords all day and I still cannot get in. It's gotten to the point where the Firefox Accounts login page asks me to give it a code from my email, I give it said code and the passwords still incorrect. If I can give it codes from my email, why can't I log in through my email or anything else?

I cannot reset the password because I would lose hundreds of saved passwords that I had stored in Firefox along with important bookmarks. I need to know if there is any way I can recover my account without losing my data, because I cannot afford to lose it at all.

nolynthememerlol 於 2 週前 詢問

Dropa 最近回覆 於 2 週前

I messed up my sync by removing all the devices

Before my PC reset (as I felt it got bugged, so I did a hard reset), I killed all the devices before even realizing it and now my sync is not getting the addons extension… (閱讀更多)

Before my PC reset (as I felt it got bugged, so I did a hard reset), I killed all the devices before even realizing it and now my sync is not getting the addons extensions and the bookmarks which I saved for 2 whole years. Please help.

Twilight Star 於 3 週前 詢問

Dropa 最近回覆 於 2 週前

Primary account email required for sign-in

I'm trying to create a FF account, but when I put in my e-mail address I get the error "Primary account email required for sign-in". I may have in the past used an old e-… (閱讀更多)

I'm trying to create a FF account, but when I put in my e-mail address I get the error "Primary account email required for sign-in". I may have in the past used an old e-mail address, but that address is old and now gone.

I can't log into FF with the old account because it wants to send a confirmation e-mail (to an address that no longer exists). So my main e-mail address is now blocked from being used with FF.

I had to create a new e-mail address just to create an account to post this, but I really want to be able to use my normal e-mail address so I can use sync. Does anyone know how I can do this, or are any admin people able to help me fix this?

spacelem 於 3 週前 詢問

Dropa 最近回覆 於 3 週前

Lost add-ons and bookmarks etc....

HI, Yesterday (Sunday) i backup everything using the sync option. Restarted my computer with a fresh install of windows. Mow when i can to sync again, all of my bookmarks… (閱讀更多)

HI, Yesterday (Sunday) i backup everything using the sync option. Restarted my computer with a fresh install of windows. Mow when i can to sync again, all of my bookmarks and add-ons etc have gone? Why? Please Help!!!!! Regards Dave

Bobski2000 於 3 週前 詢問

James 最近回覆 於 3 週前