Firefox 技術支援討論區

I can prove that I'm using the same e-mail address but with different domain thus making the last statement from [[an article here|https://support.mozilla.org/en-US/kb/what-if-im-locked-out-two-step-authentication]] invalid.

Any idea how I can contact Mozilla to restore access or delete my account to recreate it again? Cannot find an e-mail address to create a ticket :( I don't want to use custom e-mail domain for Firefox account.

Thanks!

I always thought Firefox Sync was kind of a backup service. Today I was disappointed to learn that Firefox Sync cannot be trusted as a backup service.

A search for “firefox sync” finds 2,929 results in Community Discussion Only.

As late as 2/2/23, Top 10 Contributor Paul says: https://support.mozilla.org/en-US/questions/1404105#answer-1563509

“It appears from your question, that you are using Firefox Sync as a back up service. This is not what Sync is designed to do. The Firefox Sync service takes a copy of the data you wish to include and transfers it to a second device... The storage in between all attached devices is both temporary and fragile and is not stable enough to be (and is not designed as) a reliable backup service.”

I looked through all the Mozilla Help Articles I could find about Firefox Sync. Not one of them mentions that Firefox Sync should not be relied upon as a backup service.

Then I found this blog searching Google: “The Future of Sync”. https://blog.mozilla.org/services/2020/09/15/the-future-of-sync/

In the blog, JR Conlin says, among other things: “A New Hope Service: A lot of folks expected it to be a Backup service. The good news is, now it is a backup service. Sync is more reliable now.”

JR Conlin posted the above blog in Sept 2020. Is there anyone who can comment on JR Conlin’s statement or the progress of his and his team’s work?

Thank You to all volunteers.

Using Peacock App in Firefox Browser

I've downloaded Firefox as a browser so I can access Peacock as was suggested on my Peacock app. How or where do I find the Firefox icon to to use Peacock and watch TV etc.

Thanks

My windows firefox crashed and once it opened up it synced to my bookmarks from months ago.

I tried restoring the last backup, but the only backup on my windows after the crash was one with no bookmarks that came up after the crash

When using "send tab to device", the submenu previously showed all synced devices, in my case, more than 10 devices. Recently it only shows 4 devices and there is no way to access the other ones. Is this broken or is it a recent change? If so, can I revert the behavior with a preference?

Under "manage devices", I still see all of my synced devices, they just don't show up in the "send to device" submenu.

Good morning,

I have 3 devices connected to my Firefox account: a Windows 10 desktop, a Windows 11 laptop, and an iPhone 13. I have sync enabled on all 3 devices. My desktop shows 217 logins and paswords, but my iPhone and Windows 11 laptop (ASUS Zenbook) only show 47. No matter what I do, I cannot get all the passwords to sync from my desktop, to the other two devices. I've logged out and back in, disabled and enabled syncing, manually synced, but still nothing.

Is there something else that I'm missing or not doing that I should be?

Thanks in advance.

Hi, I create an account to sync Bookmarks, Passwords, Add-ons, History etc from one computer to an other. I successfully created the account, verify mails, checkbox all features to sync in settings, and click on "sync' multiple times. But nothing is synced on my new computer. On the log I saw (about:sync-log):ab

1. 1. On new computer side

1674839909897 FirefoxAccounts ERROR FxA rejecting with error UNVERIFIED_ACCOUNT, details: undefined 1674839909897 FirefoxAccounts ERROR Background refresh of initial profile failed: Error: UNVERIFIED_ACCOUNT(resource://gre/modules/FxAccounts.jsm:1561:18) JS Stack trace: _error@FxAccounts.jsm:1561:18

1675070999227 FirefoxAccounts ERROR Background refresh of profile failed: {"name":"FxAccountsProfileClientError","code":null,"errno":998,"error":"NETWORK_ERROR","message":"[Exception... \"NS_ERROR_ABORT\" nsresult: \"0x80004004 (NS_ERROR_ABORT)\" location: \"JS frame :: resource://services-common/rest.js :: onStopRequest :: line 491\" data: no]"}

1. 1. On previous computer side

Sync.ErrorHandler ERROR Sync encountered a login error Sync.Service DEBUG Not syncing:login returned false

Can you help me please ? Mrs RICHTER

I cant login to my firefox account on both devices anymore since a recent update.

I use the Arkenfox user.js on Desktop and Mull on Android.

sync still works, even though I cant login to my account.

Firefox 109.0 on Linux, Flatpak version.

Mull newest update from F-Droid based on 109.1.1 (nightly)

Hello,

I accidentally remove all saved login information and all data remove form my firefox account. Now I can't login into one of my student email address which password changed with firefox auto generated password. Is there way to restore previous sync information ?

Good morning, some time ago I had to recover my password and lost my synced bookmarks. I really want to recover these bookmarks and I am asking for help in solving this problem.

I can't get a email with the code for this new 11 windows pc. Driving me nuts. I was trying to see and look to see if they block some companies to send a email. Not sure y u need the code anyways. We all know windows lies and hates any company like this one. They give enough warnings to the b s. Please try a email me with a code to get around this trash from windows. I can't figure this out. Making me mad. I only use this browser for tons of years. This code thing was a bad idea.

I'm trying to sync on my new laptop running windows 11. Firefox says my password is not correct but it is. My desktop that I use most often is running windows 10(can't upgrade to 11). Help!

I don't know why but sync button is not appearing in my Firefox settings (image attached). I guess it's because something I've done in settings that has cause this to disappear. Can you help me? Thanks!!

Hi

I urgently need the bookmarks from my old firefox account. I have the same email address but have forgotten the password to my old firefox account, I also don't have a recovery key.

Is there any way for me to recover those bookmarks without having them deleted by reseting the password??

Thank you!

I recently transferred to Linux operating system, and when I login to firefox, and press sync, my saved logins aren't there. I've tried to log out then log back in, restarted the app several times, but won't show anything!

Before I transferred to Linux I was using Windows, and I made sure that the sync worked before transferring, so I tested the sync on a portable version of Firefox, and I was successful in syncing my saved logins.

But now it doesn't work, and I cannot see any of my passwords or logins, there is only 1 saved login which is locally stored, which was there before I logged into my account on Firefox.

Hello, I am in a dreadful situation.

I needed to format my PC, changing OS from Windows 10 to Windows 11. I have backed up my Mozilla profile just in case, along with other things.

Long story short - my backup failed. I thought that shouldn't be that much of a problem, as there's Firefox Sync. After getting the new OS, logging in to Firefox Accounts, syncing... nothing. It synced with the current state (so brand new browser) and didn't import anything. Bookmarks or history, which are very important to me. Currently, I have no way of retrieving them.

Is there a way to get Firefox Sync to Sync with what was saved some time ago? Literally anything before February 1st will work for me. I am very dependent on my browsers, Chrome synced perfectly fine, Firefox didn't.

I cannot find any relevant information on this topic, is there any chance of getting help here?

when creating an account, i simply typed in my age (21), but something went wrong and i ended up w a message that my age is too small and that its impossible to create an account. hilariously enough, i managed to repeat the process and successfully log in w chrome, but i cant figure out how to solve this issue within firefox itself. basically closing and reopening it wont work cuz i still get same age too small page

'I Save HTML documents containing Bulleted items (lists) from Firefox. When the saved documents are opened with Firefox, the bulletsb are missing, but when opened with MsEdge they are there. Clearly the Saved File has the Bullet markers embedded (even if not identical to the original), so why can't Firefox show them? The particular files that I Save locally are "LibreOffice Release Notes" '