Firefox 技術支援討論區

Hello. In the last few days when I visit my Shopify website, the pricing on my products is not visible. This is only for me, nobody else has this issue. I do not have this issue on Safari, or on Firefox when I open a private browsing window. It is something to do with Firefox, but I don't want to have to open a private window every time I go to my store. Is there a solution? This has only been happening for the last few days. Thanks

Hello,

I like using Firefox browser every day. After installing and running Avast antivirus protection (program version : 24.3.6108 (build 24.3.8975.832)), Avast notification always show this message every time I start up Firefox : please check the uploaded images : FPA Scam.jpg.

I already checked the extenstion, the Settings, and the Advance Settings of Firefox browser. I'd like to know if there is any parameter related to engine.forexpeacearmy.com and it is enabled. Unfortunately, I can't found any related parameters.

So, I decide to contact Firefox support to find out what happen to my Firefox browser, why it always call the forexpeacearmy site at the start up, and finally I want to remove it. Because I'm affraid it could be some kind of trojans / malwares and put my laptop into risks.

Kindly need your advise. Thank you.

Kind regards, Gideon

I tried to delete my primary password online, but system would not allow me to do so. I have exhausted all avenues to seek help, but to no avail. Any assistance would be greatly appreciated. Tmg3842@yahoo.com

So Mozilla supports privacy rights- and I've supported Mozilla for that reason- but they want Whatsapp to be censored for "misinformation" ? How does that go together? Whatsapp was supposed to be encrypted and not even Whatsapp was supposed to know the content of messages. How would they know about misinformation? And how do they get to decide what's misinformation now?

I trust this message finds you well. I am currently using Mozilla Firefox as my preferred web browser and I'm interested in ensuring that I have the latest version installed for optimal performance and security.

Could you provide a step-by-step guide on how to update Mozilla Firefox to the latest version? I'm curious about the frequency of updates and whether the process varies for different operating systems I'm using windows.

Additionally, I'd like to understand if there are any precautions I should take before initiating the update, such as saving bookmarks or ensuring compatibility with installed extensions.

Furthermore, are there any notable features or improvements in the latest version that I should be aware of? I want to make the most of the browser's capabilities and stay informed about any enhancements.

Thank you in advance for your assistance. I appreciate your expertise in guiding me through the Firefox update process.

Best regards,

I need to edit minimum TLS version in order to remotely manage order device that use TLS 1.0. I'm using FireFox 102 and the security.tls.version.min is grayed out and I cannot edit.

Since pretty much the beginning of the internet, pop-ups were deemed a significant annoyance, so much so it diminished and ruined the users’ browsing experience and significantly reduced efficiencies. Hence the addition of pop-up blocking settings to all browsers long ago.

However, for some unknown reason Firefox gives Google a free pass and allows their “sign-in” pop-up that pop-ups seemingly on every website you visit where you then have to then manually close the pop-up on pretty much every single website you visit - even though you have the pop-up blocker setting on ( and the only way to turn off a pop-up blocker is to specifically add a website to allow for pop-ups).

This is absolutely horrible and not acceptable. If you have the pop-up setting on, no pop-up should be allowed to get through no matter what it is or the source. If you allow one pop-up to continue then you should be allowing hundreds of thousands of other pop-ups as well. But you wouldn’t as you know this would be unacceptable, but again, somehow Firefox allows Google’s pop-up to go through and it pop-ups on pretty much every single website you visit.

Note that I selected Privacy and Security Setting as the "topic" above as that is were Firefox has it's pop-up setting (and where you can add exceptions to allow pop-ups for specific websites)

hi, well I deleted and distrusted a certificate. now I'm trying to import the same certificate but it doesn't work. when i add the certificate i does not show anything on the certs list.

Hello,

I've encountered a recurring issue with Firefox on Ubuntu where my master password is sporadically not recognized when typed using my external wireless keyboard. This problem does not occur consistently but is particularly frustrating when it does, as it forces me to switch to my laptop's keyboard for input. I'm certain the password is entered correctly; after multiple careful attempts (3-5 times), the issue persists, leading to unnecessary stress and inconvenience.

• • Environment:**

- **Operating System:** Latest version of Ubuntu - **Hardware:** Dell Latitude laptop with a Contour external wireless keyboard, connected through a Dell docking station. This setup is shared with another laptop (HP) via the docking station.

• • Observations:**

- The issue seems to occur sporadically and is not reproducible on demand, adding to the frustration. - It has happened notably on the first login attempt after the computer's first boot of the day. - On one occasion, the problem led me to change my master password under the mistaken belief it had been compromised.

• • Impact:**

This intermittent recognition issue disrupts my workflow and significantly affects my user experience with Firefox. The necessity to switch input methods and the initial misinterpretation of the problem as a security concern are particularly concerning.

I hope this detailed feedback assists in identifying and resolving the issue. Thank you for your attention to this matter Firefox.

Sincerely, Daniel

Hi I've no idea which section this should go.. I'm having an issue when a youtube channel im following sets a live. When I get the card on the desktop for the 30 min timer, I'll click it.. sometimes it will open in a new tab (usually the card just disappears), that's another problem.. Anyway.. If I switch to the new tab at the time the live should have started, it shows the counter reset to 30 minutes.. if I F5 the page it will load the live.. Is there a way to auto start the live when the counter hits zero?

Hope that wasn't as clear as mud...

Thanks

My Windows Task Scheduler contains an entry called "Firefox Default Browser Agent". If I delete it, it returns. If I disable it, it re-enables itself. Can't be modified either. How do I turn it off permanently?

I already have telemetry and automatic updates both turned off.

In about:config default-browser-agent.enabled is set to false

Hello I'm from Poland , so i go straight to the points : - since last updates i cant login to my ban account - i cant login, use my credit card With all respect .... i have been using Firefox fot like 7 years , never had problems , but nowis just shit show

DONT tell me reset my PC DONT tell me delete cookies DONT TELL me reinstall windows DONT tell me reset you PC

.. reset you cookies , and all password saved  :D i'm sorry i forgot DELETE and reset you passwords , cookies, reinstall Firefox

wait ,, again

i'm sorry i forgot DELETE and reset you passwords , cookies, reinstall Firefox

wait again

i'm sorry i forgot DELETE and reset you passwords , cookies, reinstall Firefox

.... and many more your's advices

just after freaky update... like seriously ?

i give you , 2 weeks , if after that i still cant log to my bank account, and others, well.. we dotn gonna see each other again i guess

Back in November 2023 I had the misfortune of a software engineer not doing his job correctly and he reinstalled the OS on my laptop instead of repairing some software that wasn't functioning correctly. Mercifully, I have had Microsoft support working on recovering my data, which has proved a tremendous task. 4 months and counting.

We have now finally managed to recover my passwords for my browsers, but they are encrypted. Microsoft Support have therefore asked if Mozilla do a decryption tool as they cannot open the file without it being decrypted first. If I was using Microsoft Edge, they would have been able to assist as that is a Microsoft product, but as Firefox is a third party application, they've asked for assistance. By the way, these are NOT scammers or hackers 'helping' me, but Microsoft support and I get everything emailed about our support etc.

Thanks in advance.

WELL AS I HAVE ASKED THIS MANY TIMES BEFORE - IT WOULD SEEM THAT MOZILLA/FIREFOX HAS NO INTEREST IN IT'S CUSTOMERS AND I MIGHT AS WELL GO BACK TO USING FAXES/EMAILS/HAND WRITTEN NOTES BY POST