Firefox 社群討論區

I've asked about this before but got no help Firefox is my browser of choice. Occasionally, I find in necessary to use Chrome.

The vast majority of time, when are both are active at the same time, one or both crash, like today. Firefox closed abruptly, then the crash report appeared. I have the crash report. Chrome froze up, and had to be shut down in Task Manager.

It only occurs in this scenario. Rarely does Firefox crash otherwise.

Can someone please advise where to go to get help?

I am so frustrated. Although I'm relatively computer literate, I cannot find a way to stop that sidebar from opening up on Firefox Browser 133.0. I'm using Windows 11 Pro. I can find no button that allows me to either delete it or prevent it from opening. For heavens sake, not everyone wants all this stuff. I just want a great browser with minimal things to have to deal with. It is irritating to have to deal with this when there appears to be no simple solution to get rid of it. I do not feel comfortable with having to try to delete a profile element. Just give me the button to say I don't want it showing up when I open Firefox on my computer. It can't be that difficult. I use the menu bar at the top of the page to deal with bookmarks. I don't need a sidebar. Give me the option to get rid of it. It will always be there to hit the button on again if I choose to but I know I never will. It interferes with my page. If it isn't fixing something that is broken, and you want to try new things, fine. But give me the option to delete it from my experience.

Hi, Nvidia RTX Video HDR and Super Resolution works fine when I open a link. But if I scroll the page it turn off. The video still play but the colors changes, I can see that RTX enhencement is then inactive on the nvidia panel. Sometime immediately sometimes after more scrolling. Same on Youtube and Twitch. Any Idea ?

My laptop (a Lenovo Ideapad220s) did an automatic Windows 11 update (I believe it was the 2H24 update). After that Firefox (version 133, 64 bit) would only open with the message "Gah. Your tab just crashed". Nothing I tried has worked, not any of the remedies found in support pages. I somehow did a Firefox software update and it shows as a separate icon and has not migrated any of the passwords and bookmarks I had in the software version that keeps crashing (my default browser). Trying to get access to the encrypted passwords to the many sites I've got with Firefox I opened the browser in troubleshooting mode. In this mode I have access to all the passwords saved over time, and the browser seems to work fine.

Any suggestions on what I need to fix or if this is related to the Windows update? I'd like not to have to go through the two-step process to use the browser.

Thanks!

Hello,

I submitted my initial request August 17, 2024. 

You responded you were working on the problem. Today, September 13, 2024, the problem remains. My history continues to pile up, and my cookies and cache will not clear.

This is the second time I am clearly stating my request. Please read below.

Thank You, A.B. Brown

Your Mozilla Support request has been updated Yahoo/untitledt9

Mozilla Support From:product-help@firefox.com To:tastethemango Mon, Aug 19 at 8:39 AM

Mozilla

1. 1. - Please type your reply above this line -##

Manu Andino (Mozilla Support)

Aug 19, 2024, 07:39 CST Hi there,

Thanks for your email.

You've reached the Mozilla Support team where we primarily assist with restoring access to Mozilla accounts and subscription services such as Mozilla VPN. If you were trying to ask a question about another product such as the Firefox web browser, you need to continue signing into the forum by following this link: https://support.mozilla.org/questions/new/desktop/form and then clicking the blue "Continue" button. This will allow you to sign in to your Mozilla account which is used to ask the question on the forum.

If you cannot sign into your Mozilla account, let us know and we can help you with that.

We're so sorry for the added inconvenience. We are working to correct this, but sincerely appreciate your patience!

Mozilla Support Team

tastethemango

Aug 17, 2024, 01:00 CST

Hello,

On Wednesday, July 17, 2024, and years prior to this date; in fact since I first got my laptop, I was able to clear my cookies and cache. I would go to my menu, select History and select Clear Recent History. The box to clear my cookies and cache would show, and I would click on Clear. When I would go back to the menu, and select History, it would show Empty.

On Thursday, July 18, 2024, and since, I have not been able to clear my cookies and cache. All the days of entries since July 18. 2024 are piling up.

I certainly do not know what changed. I would appreciate your listing step by step what I need to do to get my cookies and cache to work/clear.

Or, if you can just fix the problem, please. My laptop is Windows 10, and I use Firefox. Thank you.

Regards, A.B. Brown

On Saturday, August 17, 2024 at 01:37:39 AM CDT, Mozilla Support <product-help@firefox.com> wrote:

Just a few days ago, screenshot technique failed. I often copy an image from webpage. Right click technique. I am still able to do this. I have option of copy or Download. Download works but Copy does not. When I try to paste the copy into my Word document, I get a blank image (a square that indicates there was an image but the actual image is not there). How can I get the paste mechanism working again?

I've been using Firefox and Gmail on my PC and android phone for years. Today I can't log into my gmail account on my PC and instead it redirects to google support and goes on about clearing cache etc etc. I have cleared the cache but no different. I have restarted my pc and no different. PC is Windows 10.

I can log in to gmail using Google Chrome so I can't see that it is a Google problem. I can also log in ok on my Android phone.

Is this a Firefox issue?

Why does hitting my Home button open another tab? It's irritating and unnecessary. How do I make it stop?

For that matter, Why can't I open a new tab with my home page already open? I want Duckduckgo. You are bullying me into a blank page or a Firefox page. I used to have a choice.

Does the Mozilla VPN have an easy to use "on" "off" switch? I want better access to streaming services

But I also want to browse and easily log in to banking, health, and financial sites where i have accounts that are protected by recognizing my current IP address to allow me access to my accounts.

From reading information about the numerous VPN providers, it seems like having a VPN might make it difficult to log in to financial, medical record sites etc.

Since new update was installed today, in touch screen mode, every time a touch a link of any kind my touch keyboard pops up. This is very annoying. Where can I find the setting to turn off this option?

In the last few days, after some minutes of usage, parts of Firefox become unclickable:

- I can still click on tabs to change tabs. - When hovering over the cross button to close a tab, it changes appearance as it should. Clicking the button does nothing. Ctrl+w still closes the button. - Clicking on the address bar does nothing. - Cannot click on back, forward, refresh buttons. - Cannot click on any add-ons. - Cannot click on preferences. - Can click on the button to open a new tab. There, I can enter an address. Once the page has loaded, address bar becomes unclickable again. - Bookmarks toolbar is still working as expected. - Keyboard shortcuts (ctrl+t, ctrl-w, ctrl-l) still work as expected.

I'm running ``` Mozilla Firefox 138.0 20250428130755 20250428130755 ```

on Manjaro 25.0.1 with GNOME 48

A couple of weeks ago my Firefox desktop suddenly stopped loading images correctly. This is especially true for image-heavy websites like Tumblr. Images will either not load or only partially load. It takes several refreshes to get even 75% of images to load properly (including Shift+Ctrl+R). My Internet connection and speed are normal. Weirdly, other browsers loaded images fine at first, but now they're laggy, too? They still work better in comparison, though. And the Internet on my iPhone and iPad are perfectly fine.

I've tried all of these multiple times: Restarting my PC, Internet, and router. Disabling certain extensions (especially those for Tumblr and ad blockers). Restarting in Troubleshoot Mode without extensions. Reducing number of tabs.

I tried the different Profile trick I found Googling this issue to death, and it works, but I want to fix my default profile's issues if I can. Oh, and YouTube is insufferable to watch and crashes the browser, but I suspect that might have to do more with what YouTube's trying to do with ad blockers. Especially since Chrome isn't much better on that count (aside from the crashing).

Edit: This issue started occurring around the time I downloaded the last Firefox update before the latest one. I thought installing the latest one might solve the problem, but it didn't. This might just be a coincidence.

For the past few days now I've been getting a PR_END_OF_FILE_ERROR when I try to use certain websites such as Reddit or Tumblr. The problem occurs on both my PC and mobile when using Firefox. I can access the websites just fine using other browsers.

I've tried the solutions listed here: https://appuals.com/pr-end-of-file-error/

But none of them have worked. I've also tried renaming the 'cert9.db' file in my profile folder, but that hasn't worked either.

I was browsing normally when suddenly the right click menu stoped doing anything. If I right click it still opens but nothing I click on does anything. I can't copy, paste, open a link in a new tab etc. It also appears to have new options on the menu that I don't recognise. I have no extentions or pluggins exept what comes default so I doubt it's that.

I tried in another browser and it worked fine so it's just firefox.

My Firefox on windows 10 crashes tabs OFTEN. Mostly is seems to be Facebook and YouTube tabs, but other tabs will crash and this morning, the Firefox start page tab crashed. I've done "refreshes", I've uninstalled and deleted the folder and re-installed, I've checked the SSD for errors. Nothing appears in the event viewer. Is there some way to definitively figure what is causing this?

I tried in another browser and Google Drive is online. Not on Firefox since the latest update.

Thanks in advance for any tip to troubleshoot. Internet connection is checked and okay. All the other google products are functioning as expected.

'Linked In' technical support are telling me that I am unable to see certain pages on their system most likely because my Firefox Browser (which is fully up to date) is using DNS. They said to remove DNS. Is this wise advice and if so how do I do that and what difference will it make to my day to day use of firefox?