Firefox 技術支援討論區

Occasionally, when I am watching a video on Youtube or Twitch, the video will glitch and cause the browser to go completely white. On Youtube, there will be a small visual glitch and on Twitch, the video will crash and need to be reloaded, but otherwise nothing else happens.

I'm getting popup notifications from customer-service25.higherincomejobs.com and jobsflag.com, even though I've gone to those sites and unsubscribed. Is this a virus? Is there a way to get the popups to stop?

I'm attaching a screenshot showing one of the notifications in the lower left corner of my screen.

Any help would be appreciated.

In my firefox the file input is not functioning at all.

EX: I go to https://www.w3schools.com/tags/tryit.asp?filename=tryhtml5_input_type_file and try and use any of the file inputs there - they just do nothing.

Same with the file inputs on this support form page. None of them work for me.

System - ubuntu22.04, ff: 106.0.1 64bit

I can not access for days my bank account at truist.com. It shows it is loading but never does. I CAN access from any other browser want to use! Truist says it is a Firefox browser issue.

Hi. After recent update I started to see issue where blue/white border is present when clicking web site elements. Ususally this kind of border is present if you select elements via keybaord but in this case it's present when clicking elements with mouse. It usually stop doing this if I close and reopen FF but not for long. Example is in posted screenshot. I have not altered my settings in any way.

I've worked with Firefox for several years, and had it opening maximized. I recently manually resized the Firefox window to facilitate some work in which I needed some other windows visible. However, now I can't get Firefox to open maximized. Instead, it opens a window going from the left edge of my screen (see the first image below) about a third of the width of the monitor, and it is showing the double box icon in the upper right corner indicating that the computer "thinks" it is in full screen. If I click that double box, the window immediately shifts to the right edge of the screen, occupying a space about a third of the monitor from the right edge, and shows a single box in the upper right corner of the window. If I click that single box, the window finally does expand to full screen, showing a double box in the upper right corner. I've tried all the manipulations I've seen concerning starting screen size (such as going to the shortcut icon properties and indicating the that the program should start "maximized") but I'm still getting this same behavior. Any thoughts? (I'm running Windows 11, with the latest version of Firefox.)

I am experiencing issues with my ChatGPT subscription while using it on the Firefox browser. Despite having an active subscription with access to ChatGPT-4, the interface only shows an 'Upgrade' option instead of the 'Refer a Friend' feature, which suggests that my subscription isn't being recognized properly. Additionally, whenever I try to send a message in the chat, I receive an error stating, 'Our systems have detected unusual activity from your system. Please try again later.' I haven't encountered these issues on other browsers. Could you please provide assistance or guidance on how to resolve these problems with Firefox?"

I have tried to clear the cache, and relogin, does not work...

I am wondering if this is an issue of Firefox or ChatGPT, any resolution on this?

Today 05-08-2023 when useing Firefox, im no longer able to use enter key to execute a simple google search. But it works fine on Edge. I don't want to be forced to switch to Edge, how to i fix it?? it just happened randomly. More precisely it's the center of screen search-bar that don't work. I can still use the standard (top) search-bar

I have already tried to update it, close it, nothing works. And i would really like to not lose all my settings by uninstalling it.

Certain fonts are displayed not as what I set them to in Firefox's settings.

At first, I thought it was a windows OS font related issue- it's not.

I've followed everything here: https://support.mozilla.org/en-US/questions/1323130 (The answer support link is inaccessible. But following the answer did not fix my issue.)

Also looked to see if any of my add-ons are affecting it. I've disabled them on the sites (in the screenshot) but the fonts are still displayed as attached. Checked to see if the add-on uBLOCK is disabling remote fonts, that feature is not checked so that's not the issue.

Please help, thank you.

This story is a bit long, but please be patient.

I have used firefox for over 10 years, it can keep about a year's or 1.5 year's history (randomly expiration). So, I save places.sqlite per half year if I remember.

I have so many places.sqlite's backups. These backups proved that, in the past, firefox only delete some "expired" history records about one year ago or earlier in these years.

But suddenly Firefox started to only keep history in 3 months.

I save my profile in a path : "C:\Users\Admin\Documents\Firefox" and use -profile C:\Users\Admin\Documents\Firefox in shortcut.

And let's tell what happened(a bit complicated.)

I installed windows 10 in 24, July, in another harddisk. I entered the new windows, installed a firefox, and used my old profile as usual. It looks normal, until I returned to my old Windows 10, I noticed that, my history is kept for only three months and the left is gone.

I first thought that, the version in the new windows had wrong settings and deleted the old history, so I restored the backup, which is 2021.6.4-2022.7.24. But Firefox continued to delete my old "expired" history, after a while. This never happened before. (I am still in old windows now, from now on everything happened in old Windows 10)

Ok, I assumed that the new firefox in new windows 10 "comtaminated" my whole profile. After a really hard try I still can't find out what is the comtamination. So I created a brand new profile, copied:

all extensions and its settings, cookies, passwords, etc. just a few json and sqlite files.

And then I recovered the places.sqlite with my 2021.6.4-2022.7.24 version, which has about 60,000+ history.

And---guess what, firefox still deleted my old history.

This never happened before, for so many years.

Firefox used to delete "expired" history, that's true, but still can keep more than a year's records. But since I installed the new windows everything changed. I don't know why, and I don't even know their correlation between all these things.

I have to keep history more than a year because I need to check many records. 3 months is unacceptable.

Version: 102; which is months ago's version but it still delete my history! Actually I tried 100-104, same results.

I tried every possible idea, but it just delete my old history.

In conclusion, since the firefox(not international version, but local version by our country's official web) "comtaminated" my profile, I can no longer return the status that firefox keeps more than 1 years's record. I tried all possible methods, for example make a clean new firefox and only put my old places.sqlite(2021.6.4-2022.7.24) inside, but it just delete it to only 3 months left.

Everything sounds like magic. But I am a programmer too, and I don't believe magic. I checked the source code of history expiration. (decko-dev )(Yes, it doesn't have anyway to absolutely ensure preventing from deleting, but I can't find any code that just precisely keep 90 days' history, either.) I am not sure whether I found the right place.

My questions are below: 1. If firefox doesn't keep so many records all the time, then why I have so many backups with more than a timespan of 1+ years in these years(from firefox 20+ to now)? I used firefox for many years, I changed my profile or create new profile for so many times with so many versions, but none of them delete my history only 3 months left, at least give me one year+ left. 2.Did I correctly find the correct source code? 3.What triggered the firefox started to delete my "expired" history so precisely, only 90 days left? 4.I need a method to return to before 24.June, the time firefox history manager works well.

I am not local, so some words may be wierd, please forgive me. Any any information will help.

Audio on my PC works except on the firefox browser. The browser is not muted, I've checked the volume mixer, i've reinstalled firefox, but nothing seems to work. This just started occurring a couple days ago. When I restart the pc, i will get audio from firefox for a couple seconds then audio stops.

Everything under Logins and Passwords, and Forms and Autofill is unchecked. A "Primary Password" has never been set in firefox.

Can't get it to stop asking, which is made worse by the fact that nothing is selected to prompt it nor is anything stored for it to use.

Previous versions of Firefox allowed scroll wheel button clicking to open links. I noticed that the latest version doesn't allow this. Ctrl + left click works as normal but not the scroll wheel clicking.

The email was a "no reply" referring to a "Request ID: NBRBLM37JG -request for an access code" with a link to a "privacy portal" (which wouldn't open).

I don't know why I got this and what (if anything) do I need to do. Do I need an access code? Should I block the one trust.com sender?

What Happened To The PASTE Option, When You Are Composing A New Email In Outlook  ?

If You Copy Something, Then Right Click In The Message Section Of The Email, You Do Not Get The Drop Down Menu With PASTE As An Option.

You Only Get The PASTE Option When You Right Click Into The SUBJECT Line.

What are the differences between Firefox ESR 91.12.0 and Firefox ESR 102.1.0 (available https://www.mozilla.org/en-US/firefox/all/#product-desktop-esr)?

I've read all I could find on the ESR releases and even found this release calendar that indicates that there are two versions, but not why there are two ESR versions.

For the 2 weeks or so, I've been having an intermittent problem connecting to any Google services (Gmail, google.com, Google Calendar, Youtube). In gmail, it tells me that I'm offline or "Oops, error getting emails". If I browse to www.google.com, I just get a blank screen.

This seems to have coincided approximately with the release of Firefox 100, but I'm not totally sure it's related. If I clear all cookies and cache, that seems to resolve the problem temporarily, but it comes back. If I open a Private window or another container, that also seems to resolve the problem temporarily, but it comes back.

Other browsers work with no problem.

If I open a new container, it will work for a while, but eventually stop connecting. This doesn't happen with other websites. Only Google related websites.

I have tried doing a Firefox refresh, but that didn't resolve the problem.

I recently lost my firefox configuration and now see the Amazon.DE search engine rather than Amazon.com. I have no idea why...

I followed assorted support guides but haven't been able to add the Amazon.com search engine: https://support.mozilla.org/en-US/kb/add-or-remove-search-engine-firefox#w_add-search-engines

1) I clicked the link "find more search engines": https://addons.mozilla.org/en-US/firefox/search-engines/. This took me to a generic list of extensions and didn't find an official amazon search option for the search bar. Those suggested had few downloads and weren't vetted by mozilla

2) I visited Amazon.com and then clicked the magnifying glass with the green plus sign in the search bar. Then tried to add amazon.com as a search engine but got this error:

Firefox could not download the search plugin from: https://d2lo25i6d3q8zm.cloudfront.net/browser-plugins/AmazonSearchSuggestionsOSD.Firefox.xml

Can someone explain how to get this working again; I just want the normal amazon.com search in the search bar